2. Outline
INTRODUCTION
WHY DO WE NEED KM TECHNOLOGY
THE ROLE OF KM TECHNOLOGY
WEB 2.0 AND KM
KM TECHNOLOGY FRAMEWORK
KM TOOLS
3. TECHNOLOGY AND KM
Technology is one of the four pillars of KM which
support and enable KM strategies and
operations.
(Stankosky 2005)
KM is to coordinate an organization's people,
technology, processes and organizational
structure.
(Dalkir 2005)
4. KM Technologies
Trying to implement a KM systems without technology is
extremely difficult but the technology on itself does not
make the KM system work; it can facilitate and enable
connections and communications but it will not make
them happen.
(Gamble and Blackwell, 2001)
5. Why do we need Technology in KM ?
CULTURE TECHNOLOGY
If the culture of collaboration and All activities involved in the
knowledge sharing does not exist, knowledge life cycle such as
adopting more technologies will capture, organization, retrieval,
not yield much benefit to a KM distribution and maintenance are
implementation. also supported by technology
6. Role of Technology in KM
The main role of
technology in KM is to
help people share
knowledge through
common storage so as to
achieve economic reuse
of knowledge.
8. Benefits of using Technology in KM
Spreading Knowledge would be
easier
Decision making process can be
done faster
Helps employee to adopt to the
new culture of knowledge sharing
Enhance communication
9. Web 2.0 and KM
Web 2.0 speed up KM
Web 2.0 websites allow users
to do more than just retrieve
information. By increasing
what was already possible in
"Web 1.0", they provide the
user with more user-
interface, software and
storage facilities, all through
their browser.
10. KM use Web 2.0 sites to
Share what you have learned, created, proved
Innovate to be more creative, inventive,
imaginative
Reuse what others have already done
Collaborate to take advantage of what others
already know
Learn by doing from others and from existing
information
11. Class Activity
What tool would you use to ?
Publish your ideas for others to read or
comment
Inform colleagues about new information
Improve a document with coworkers
Meet new people to develop new ideas
Ask for help
Listen to an expert
See what other people think about an issue