Why we do what we do? Gamification Results: Our client's experience
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We help businesses increase employee engagement and performance. If you work at a sales or service center and you want to: - Reduce Learning Curve and increase Productivity - Increase employee engagement - Allow employees practice their jobs without impacting customers - Adopt to changes faster - Reduce risks of failure associated with any new technology/systems/process deployment - Create a culture of #failfast learning then and only then check out the results. ~Rini Das, CEO, PAKRA Games Reach us at info@pakragames.com
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Why we do what we do? Gamification Results: Our client's experience
- 1. Hiring, Learning, and Performance Gamification SaaS How it impacts your sales and service centers! © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 1!
- 2. Do you want to? ✔ Reduce Learning Curve and increase Productivity! ✔ Increase Employee Engagement! ✔ Allow employees to practice without impacting customers! ✔ Adopt to changes faster ✔ Reduce risks of failure associated with any new technology/systems/process deployment ✔ Create a culture of #failfast learning © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 2!
- 3. © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 3! Do you want high-performing employees? We help “Middle Adopters” become “Early Adopters” Reference: “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers”, Geoffrey Moore, 1991!
- 4. What happens? © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 4! Your applicant/associate pool! These exits don’t affect productivity and CX! These exits and delayed throughputs affect productivity and customer experience (CX)! http://store.mypakragames.com/!
- 5. Hiring and Onboarding: Before © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 5! 75% to 85% of hired employee remain on the job after 15 days!
- 6. Hiring and Onboarding: After © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 6! Games-based Assessment provides:! 1. Best approximate of real-work performance to help recruiters ask targeted questions about skills gaps during interviews 2. Job-preview (especially for U.S. contact centers) that allows applicants to opt-out 3. Tools to job-training schools (e.g., Year-Up, Globe University) and return-to-work programs to prepare better candidates
- 7. Onboarding, Training, Performance: Before © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 7! 75% of new hires who make it past 15 days at Goal-performance level after 90 days!
- 8. Onboarding, Training, Performance: After © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 8! Games-based training and Gamification-based coaching:! 1. Help trainers stop teaching everything to everyone (all the time), and instead focus on targeted gaps 2. Help learners focus on learning with do-overs without affecting the customer 3. Inspire teams and increase engagement via incentive-based mechanisms 4. Allows team-leaders to coach based on gaps identified in game-play Approximately 95% of new hires who make it past 15 days are at Goal-performance level after 90 days!
- 9. How do we do it? © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 9!
- 10. In our experience … © 2014, PAKRA LLC. All Rights Reserved. http://www.pakragames.com! 10! Contact us info@pakragames.com! ! Visit store.mypakragames.com!