1. PATRYCJA JUSTYNA NWOZOR
2b Dudley Street LU2 0NT
Mobile 07459540373 Email: nwozor.pat@gmail.com
PROFILE
I am a friendly person, with excellent interpersonal and communication skills. I have over 10 years
supervisory and management experience. I am an astute manager who possess excellent financial
management skills and able to use this to contribute and improve sustainability and profitability of an
organization. I have tremendous ability to multitask and I am an excellent team player capable of
achieving goals beyond set targets.
I have an innovative and resourceful approach in the work environment and I am very passionate about
driving organizations towards excellence by promoting change and improving processes. I am a
personable manager who is able to transform under-performing teams to maximize their productivity.
Key Skills:
• Tremendous ability to work under pressure.
• Excellent training and facilitation skills.
• Excellent report preparation and analysis skills.
• Ability to achieve and exceed set targets.
• Excellent stakeholder management skills.
• Sound experience of managing and overseeing operations of multiple sites.
• Great marketing skills to improve awareness increase and maintain cliental base.
• Highly initiative.
• Sound knowledge and working experience of Lean Methodology.
PROJECT MANAGEMENT CERTIFICATION
2016- Prince 2 (Foundation and Registered Practitioner Certification)
IT Skills: Proficient user of Microsoft suite including Excel, Word, PowerPoint, Microsoft Project and Outlook.
EMPOYMENT HISTORY
April 2011- December 2015 General Manager AmRest
Responsible to ensure that the sales and financial targets are achieved. Responsible for managing
the team of other managers, addressing training needs and creating opportunities for growth for
managers within the region. I was also responsible for overseeing the operations of other sites
within the region. I was responsible for ensuring that standards are met consistently and that
guidelines and policies are adhered. An integral aspect of my role is to prepare and summarize
reports to Area Senior Management and District Team.
Other Key Duties:
• Recruit and manage site staff and managers and also train up new managers for the region.
• Manage work stream managers, ensure effective coordination of workload and ensure work
stream targets are met in order to achieve collective goal.
• Manage site spend and ensure overheads are maintained to ensure maximum profit for the
organization.

2. • Oversee the general operations of teams; coordinating and delegating workload; empowered team
through training and coaching while also undertaking performance management tasks.
• Provide leaders and managers within the region with support, information and other resources
required to function and maximize their productivity.
• Ensure adequate controls are in place. Provide guidance on policies and ensure these are
adhered to.
• Central point for recruitment and training for new sites.
• Managing the introduction and consolidation of new products into existing lines.
• Ensure excellent customer satisfaction and experience across the region.
• Developing and maintaining mutually beneficial stakeholder relationship.
• Initiating and implementing promotional activities to maximise business profitability.
• Track and report on programme portfolio performance, providing a real-time, detailed overview of
all programmes within the programme.
• Maintain processes to ensure programme management documentation, reports and plans are
relevant, accurate and complete.
• Improve overall region efficiency by introducing and managing robust processes.
• Responsible for process mapping, resource and strategic planning.
• Manage resource allocation, including adjustments based on emerging business or and
challenges.
• Responsible for dealing with challenges and issues faced with the team.
• Liaising with external and internal auditors and health and safety team. Also responsible for
organising health and safety checks and implementing any recommended actions.
• Identify, assess and prioritize risk, incidents and complaints and coordinate the application of
resources to minimize and control their impact on service delivery.
• Manage contractors and ensure that service level agreements are met.
• Oversee payroll activities and manage invoices.
Dec 2009- Mar 2011 Assistant Manager AmRest
My role involved working closely with the General Manager. My main responsibility was managing
Payroll, recruitment and training of staff. I also acted up and covered for the General Manager in
his absence. I was responsible for day to day management of the operations of the site while also
ensuring that the work environment is safe and standards are adhered to.
Other Key Duties:
• Monitor activities to ensure compliance with all policies and procedure.
• Conducted opening and closing of sales in accordance with policies.
• Provide administrative support to the General Manager.
• Responsible for ensuing customer satisfaction and that high standard of service is provided at all
times.
• Producing work rota for over 70 permanent workers and managing staff shift patterns.
• Identifying team strength and providing relevant training to ensure growth.
• In-charge of staff payroll and staff bonuses.
• Organize meetings and events, facilitate and take meeting minutes. Tracking actions from
meetings with all action owners and reporting back into the management team.
• Support product, facilities and other junior managers.
• Liaise with contractors on site and ensure that their service provision is of high standard.
• Supported higher authorities in verifying transactions and operating equipment.

3. • Interacted directly with customers on financial matters and maintained cash registers.
• Manage staff absences and management of overtime claims.
• Monitored customers’ feedback and worked consistently to resolve customers’ problems.
• Manage petty cash and invoices.
• Handle other general administrative task as allocated by the General Manager.
June 2007- October 2009 Shift supervisor Starbucks
My role involved running the shift on daily basis, keeping to KPI. While making sure accurate
records were kept, I was also responsible for handling all banking transactions and reporting
regularly to the store manager. I was responsible for new employee training and support for
existing employees. An integral part of my role was to ensure that company standards were
maintained throughout the store.
Other Key Duties:
• Responsible for ensuing customer satisfaction and that high standard of service is provided at all
times.
• Managing partners and delegate tasks on shift patterns.
• Keep store operating to standard, share best practices and uphold positive staff culture.
• Providing relevant training to new employees.
• Acting as a support for the old employees as well as providing feedback about performance during
the shift.
• Building new customer relationships and working to maintain existing relationships.
• Maintained highest food safety standards and ensure regulations were adhered.
• Anticipate customer and store needs by constantly evaluating environment and customers.
• Managing customer complaints and other challenging or emergency situations as they arise.
• Oversaw wrapping, dating, storing and labeling of products.
• Responsible for ensuring health and safety of staff and of working environment.
• Manage staff absences and management of overtime claims.
• Monitored customers’ feedback, ensure improved customer experience and worked consistently to
resolve customers’ problems.
• Manage petty cash and invoices.
September 2004 – June 2007 Acting Store Assistant Manager Olive
My role involved running the shift on daily basis. I was in charge of stock control and
management, placing new orders making sure the storage was the right temperatures. I was
responsible for the Rota on weekly basis. I was involved in maintaining the relationships with my
customers.
Other Key Duties:
• Take charge of the store in the absence of the Store Manager.
• Responsible for ensuing customer satisfaction and that high standard of service is provided at all
times.

4. • Manage petty cash and invoices.
• Handle other task as allocated by the Store Manager.
• Anticipate customer and store needs by constantly evaluating environment and customers.
• Oversaw wrapping, dating, storing and labeling of products.
• Building new customer relationships and working to refresh and keep existing relationships.
• Ensured absolute security of cash and maintained cash register.
• Conducted opening and closing of sales activities in accordance with policies.