Daisy Connect is a business telecommunications provider that specializes in providing tailored communications solutions to businesses. They offer a wide range of products including business mobile plans, landline, broadband, telephone systems, and Office 365. As a Daisy Connect customer, businesses are assigned an account manager to monitor their account and provide advice. Daisy Connect aims to offer impartial recommendations on products from networks like O2, Vodafone, and EE that are suitable for each business customer's needs.

1. connecting your business.
www.daisyconnect.co.uk

2. Welcome
About Us 04
Mobiles 06
Fixed Line and Telephone Systems 08
Networks 12
Digital 16
Testimonials 20
Futureproofing 22

3. With over 12 years’ experience within business telecoms, Daisy
Connect specialises in providing businesses with tailored
communications solutions. We offer a comprehensive portfolio of
products ranging from business mobile, landline and broadband
packages to telephone systems and Office 365. At Daisy Connect
we work to provide a unified communications package which
fulfils your individual business needs and we are always on hand
to offer our customers advice or answer any queries they may
have, so please do not hesitate to contact us so we can help you
make the most on your communications investment.
We are in a unique position to serve our customers due to our
broad product range. Not only can we provide network products
from O2, Vodafone and EE but through our position as part of
Daisy Group, we can also access a range of Daisy products.
This means we really can offer impartial recommendations
highlighting the products that are the most suitable for you and
your business.
As a Daisy Connect customer, you’ll be assigned an account
manager whose role will be to monitor your account, understand
your business and its objectives and advise on areas where we
can help to support you further. In addition we have a dedicated
customer service team who take ownership of any queries
so you’ll always know who’s dealing with your issue; no more
‘faceless’ call centres.
About Us
We work with:

4. Mobiles
Business mobiles have changed dramatically over the last 10 years and have become a very
important part of your business’ communications. Progressing from early mobile telephony
to the multi-functional smartphones of today, your staff can now access emails and download
documents and continue to work as if there were at their desk in the office.
This enhanced functionality means it’s very important your mobile account is properly
managed. With a dedicated member of staff overseeing your account, we can discuss your
business requirements and any ongoing changes. Daisy Connect is accredited by all of the
major UK network airtime providers enabling it to offer an independent and impartial service.
Our team of mobile specialists work closely with all our customers to build a package to suit
their business.
4G is a high-speed mobile internet. What does this mean to your business? It means staff can
share and transfer files much faster and staff become more productive when working remotely.
It also means a better experience for your customer as you are more responsive to any query
or complaint and can engage with your customers in new ways. By utilising 4G, businesses can
often reduce their costs with the ability to offer remote working effectively without affecting
productivity. Talk to us and find out how you could take advantage of 4G.
Speak to a Product Specialist today. Call us on 0333 320 1130.

5. Fixed Line and
Telephone Systems
A mainstay of business for decades yet often overlooked as an area that requires regular
assessment. Simply put, switching your business landlines to Daisy Connect can create savings
for your business.
In addition to basic cost reductions, you could see benefits such as preferential call rates or
bundled call packages on certain call types and we have the flexibility to offer one analogue
line up to multiple ISDN30 bearers.
By selecting Daisy Connect as the sole provider of your business telecommunications, we’re
able to provide you with one itemised bill available electronically saving your admin department
time and reducing your costs.
While cost is obviously one of the biggest elements to consider, one area which is often
overlooked is your preparation for future developments. The emergence of technology such as
Voice Over IP and SiP trunking could revolutionise the way you communicate and if not embraced
sooner rather than later, you could find yourself in a position whereby you have to invest heavily
again in your communications estate. Why not take the time now to invest for the future?
Speak to a Product Specialist today. Call us on 0333 320 1130.

6. Telephone Systems
An integral piece of equipment for business, your telephone
system connects your employees and customers. While obviously
key to communications, there are a huge range of options
available which vary dependant on the size of your business, the
type of business, your specific requirements and even the industry
you operate in.
As part of any telephone systems enquiry, our job is to first and
foremost, establish your requirements. This allows us to filter
down the options and provide recommendations as to what is
most suitable for you.
With close relationships with Avaya and Mitel, our product range
is comprehensive and so whether your focus is simply connecting
your workforce in a basic manner or installing a fully functional
network infrastructure, we’re well placed to expertly provide a
solution.
Business Broadband
An internet connection is an essential part of a business. However,
there are a range of options available and it is important to
discuss your requirements in order to recommend a particular
product.
IP Streams are our most popular option which provides great
levels of speed and performance whilst at a competitive price.
A bonded Annex-M SDSL is a premium service solution ideal
for those with a high business demand for use. This option also
provides scope for development with the integration of Virtual
Private Networking, FTP and Voice over IP communications
available.
If you are considering business broadband options, we’d
recommend you get in touch so that we can discuss your business
and point you in the right direction.
VOIP/SiP Trunks Solutions
We are intent on ensuring we are at the forefront of new
technologies maintaining a proactive active to incorporating the
latest developments.
Voice over IP is a solution which will most likely replace
traditional telephony offering the opportunity to use the internet
for your communication services.
The main advantage of VOIP is the reduction in costs which
will continue to increase as it further develops and integrates.
Eventually it could be the case that calls between VOIP users are
completely free.
Inbound Call Solutions
Every phone call enquiry is of value. Being able to monitor,
manage and assess these phone calls is of vital importance in
ensuring you are providing the highest levels of service with a
potential focus on conversion.
Our inbound call solutions offer the ability to tailor your phone
numbers with 0800, 0845, 0844 and 0871 options allowing you to
control exactly where you place your numbers.
Then our software packages provide complete management of
your calls with the options to divert and distribute.
The systems are user-friendly with an immediate setup and no
capital outlay and allow an endless scope for inbound enquiry
management.

7. Networks
The communications demands on all organisations have increased over time, with
access to many IT systems and applications being critical to effective business
performance.
The result is an increasingly clear requirement for a WAN infrastructure that is:
• Flexible and dynamic • Totally reliable
• High speed & high capacity • Easy to manage
• Rapidly scalable
There are a host of network solutions available which will enable a company to
communicate more effectively and efficiently with a focus on flexibility and future needs.
Often businesses will consider these types of products as inappropriate for them; an
‘it’s not broke so don’t fix it’ kind of approach which we completely understand. However,
these types of products can really enhance your business. We’re not just talking about
internet loading times or your ability to send large attachments by email but the
experience you provide to your customers. Increasing your network capacity means
you can address queries, process orders and save time which can all be allocated to
attending to your customers. Food for thought.
MPLS, VPLS, EFM, LAN, WAN; welcome to the world of acronyms.
Let us break this down for you…
Speak to a Product Specialist today. Call us on 0333 320 1130.

8. Private IP Networks
Daisy Connect can provide MPLS and VPLS networks which
are tailored to the customer’s requirements with a focus upon
maximum service availability, optimal bandwidth and a reduction
in communication costs. The sites are connected to the network
through a range of access methods including ADSL and Ethernet
providing maximum flexibility.
This facility establishes a reliable and secure core business
network which provides a basis for further enhancements such
as internet access, hosting and SIP which are delivered centrally
providing a greater degree of control and overall reductions in
costs.
In addition, the network provides the control which allows
business critical or time sensitive information can be prioritised to
guarantee performance.
Leased Lines
A leased line is a permanent, ‘always-on’ connection between
two locations. It is a dedicated, private line and only carries
communications and traffic from your company, resulting in a
guaranteed level of service. The line can be used for data, video
and voice and is most effective when sharing bandwidth hungry
applications between different offices. High speed connections up
to 1GB are available.
We can connect you into a Next Generation Network which is
the gateway to a multitude of complementary services that will
simplify and enhance your business whilst reducing your costs
with the following features:
• Fibre-optic connectivity
• Carrier-class Internet access
• Next Generation network versatility allowing you to split the
spare capacity into secure VLANs
• Fully managed service which includes pro-active monitoring
and 24/7 support
This product offers unique potential benefits for your business
eradicating many common network issues, extending connectivity
and giving your business the control and flexibility it requires.
Ethernet in the First Mile (EFM)
EFM internet access is a perfect solution for small enterprises
of more than 10 employees, to medium scale organisations with
more intensive access needs. It is considered a natural upgrade
from traditional leased line or SDSL services.
Our service includes:
• Fixed rental costs
• No usage charges
• 24/7/365 support
• 7 Hour Guaranteed fix time
• Unlimited Static IP Addresses
Various speed options are available, from 2Mb to 20Mb; the
bandwidth is uncontended, symmetrical and guaranteed.
Site to Site Ethernet (LANS/WANS)
If you transmit large amounts of data between sites, or if you
need to support business-critical applications and high speed file
transfers, then a site to site Ethernet circuit could be the solution.
With dedicated, permanent bandwidth between two sites, Ethernet
circuits are uncontended which enables them to provide both fast
and secure communications.
• Unlimited usage - dedicated, fixed-price, always-on
connection, providing efficient, dependable high bandwidth
communications.
• Cost effective - whether you need multiple point to point
circuits or a single connection, the service can be substantially
more cost effective than alternative solutions.
• Speeds - copper services provide speeds from 2Mb to 20Mb,
while our fibre network is available to interconnect your LANs
at speeds including 10Mb, 100Mb and Gigabit Ethernet.
Protect mission critical data and stay connected the easy way. The
dedicated connectivity provided by our Private Lines is the best
and simplest way to ensure the security of commercially sensitive
data - whether across the UK or further afield.

9. Digital
Superfast network speeds, the emergence of ‘the cloud’ and the advancement in mobile
technology has created the perfect platform for a whole range of digital products. Most
notable is Microsoft’s Office 365.
Office 365 encompasses everything you already know and love about Office with a focus
on an ability to work anywhere. It’s a secure and professional cloud based service that
allows you to work as you need, virtually anywhere you want, on the device of your choice
for a monthly fee.
As well as the usual ‘Word’ and ‘Excel’, new products such as Lync encourage your staff
to work together more closely improving communication links within your business
and Microsoft SharePoint offers a flexible working area for staff to access resource and
contribute.
Many business encounter the same issue every 3-5 years with an aging server housed
onsite which requires significant investment to replace. This then leads to concerns over
software versions and costs to update. Office 365 is a cloud based platform leaving your
onsite servers redundant and giving you the opportunity to allocate this cost elsewhere
in your business. Furthermore, your version of Office will always be up to date so
concerns over versions of software become a thing of the past.
Speak to a Product Specialist today. Call us on 0333 320 1130.

10. Microsoft Lync
With every employee using Lync, your workforce is truly
connected. One of Office 365’s most popular elements, Lync is
a tool which pulls together voice, video, presence and instant
messaging and gives you the choice of how you’d like to
communicate.
What does Lync mean for you?
Not just a communications tool, Lync means…
• Your staff can reach out to colleagues and customers instantly,
resolving issues more quickly and providing an improved
customer experience
• Significant reductions in travel expenses as staff meetings
now take place via video conferencing
• Managers can monitor mobile staff easily able to assess
workloads and maintain communication with them
Microsoft Lync brings you staff together and encourages them
to work in a more efficient and connected way. Simple and cost
effective meetings can become the norm, reducing your costs and
ensuring issues are addressed much more quickly.
Microsoft OneDrive
OneDrive is a digital filing cabinet. Every Office 365 license includes
OneDrive giving your staff a place to store all those sizeable files they
currently have clogging up your network in their own personal space.
What does OneDrive mean for you?
Not just a storage facility. One Drive means…
• Information has never moved around your business so quickly
and can be shared securely both internally and externally so
tasks are completed more quickly.
• All collaborators are working on the correct version of a
document using Automatic Version. No more collating of
information from 6 different people.
• Saying goodbye to the trusty USB stick. By synchronising your
files all edits are automatically updated. No more saving a file
to USB or emailing it to yourself!
OneDrive is all about access, wherever you are, to the latest
versions of your files. Taking this further, if you want a colleagues
opinion on a piece of work, rather than emailing it to them, waiting
for them to download the file, make amendments and send it
back, using OneDrive you can simply share the file seamlessly.
Microsoft SharePoint
The best way to look at SharePoint is like an intranet. A company
intranet works as a central hub which contains everything from
company updates and news to holiday request forms and pensions
advice for your staff.
What does SharePoint mean for you?
Not just a company intranet, SharePoint means…
• You can clearly see and easily assess who’s contributing to
business critical projects and where weaknesses may lie
• Mobile staff are still aware of business issues as meeting
notes are posted for relevant staff to see
• Costly servers currently hosting your file servers are
redundant as your files and intranet are hosted in the cloud
A central resource like SharePoint gives staff the flexibility
to access information when it’s relevant to them. From a
management perspective, you can oversee projects and see where
progress is being made, who’s contributing and areas where
resources may need to be allocated.
Windows Intune
With Microsoft Intune from O2 you can manage, update and
protect all your PCs and devices; and all from one web-based
admin console. No big infrastructure, hardware or software
investment needed.
• Manage updates and set security policies
• Retain central control of all devices with the ability to remote
wipe company only data
• Increased insight with detailed reporting available
As it’s cloud-based, it makes deploying applications, anti-malware
and policy control simple saving you time. With built-in mobile device
and app management for Windows Phone, iOS and Android, bringing
your own device to work is made easier. And you can do all this
without draining resources or compromising your business data.

11. Testimonials
We pride ourselves on our product knowledge, customer service and extensive industry
experience and believe that we make a difference to each and every one of our
customers. And, if we’re helping you, why can’t we help a friend or colleague.
We truly believe that at Daisy Connect our work has a positive impact on our customers
improving their business and the way they communicate with one another. If you feel this
is the case with your business then why not refer us into a friend or colleague’s business
and, if they become a customer of ours, get something back in return.
“Andre has been our Daisy account manager for the Royal
Pharmaceutical Society for the past 2 years and has always
provided consistent support. We were looking at ways of allowing
staff more flexibility with the company mobile devices and Andre
was available to offer advice and find the most cost effective and
appropriate solution for us.”
Chris Lloyd
Head of I.T. | Royal Pharmaceutical Society of Great Britain
“You have a member of staff in Marc Finney that is nothing but
exceptional from our point of view. If we ask him for something, he
delivers. If I leave a voicemail or drop him an email, he responds
promptly. He is polite and helpful on the phone, and we genuinely
feel valued again as a customer since Marc became our Account
Manager. It is not often you come across an Account Manager that
genuinely has his customers best interests in mind, and I want to
reiterate the fact that Marc has restored our faith in Daisy since he
took over as our Account Manager. For the decision to put him in
charge of our Account, I’d like to thank you.”
Steven Harris
Accountant | Arab-British Chamber of Commerce
“LV Shipping Ltd have worked with Jason at Daisy Connect for
the provision of mobile communications solutions for over 10
years, during which time our usage and requirements have
increased significantly. We have always found the service to be
well informed, efficient and professional in its execution and
would therefore have no hesitation in recommending him to
other companies.
Stuart Young
I.T. Manager | LV Shipping Ltd
“Super friendly bunch , Always helpful and get the job done
quickly with no fuss and bother, why go anywhere else for your
phone requirements”
Paul Bailey
Sales Service Engineer | Coldwater-Jocell AB
“We have enjoyed many years of top quality service with Daisy
Connect. No question or request is ever too big or too small.
They are quick to highlight any new cost savings or new service
offerings we may benefit from. A pleasure to do business with.”
John Bradley
Information Systems Manager | Fiserv International
20

12. Futureproofing
The rate at which technology progresses is astounding.
This communicative evolution highlights the need to not
only embrace the benefits of the range of products on
offer but also to prepare your business infrastructure so
that you aren’t left behind.
We offer a broad range of products which will aid your business.
Your aim is most likely a reduction in costs or improvements
in business efficiencies or both. What makes us truly unique
is a complete focus on ensuring that our customers are not
just reacting to issues within their business but pro-actively
assessing the digital landscape with a view of being well placed
to immediately benefit from the technological challenges of
tomorrow.
I’m sure you have a goal or vision for your business which is
vulnerable to a range of variables and can force you to re-assess
your goals. We want to help you ensure the infrastructure of your
business, your communications estate, are setup to contribute to
your overall success.
0333 320 1130
info@daisyconnect.co.uk
www.daisyconnect.co.uk
We’re here to help you and your business

13. connecting your business.
www.daisyconnect.co.uk
Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
0333 320 1130 | info@daisyconnect.co.uk