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“Business Analytics” – a breakthrough workshop for practitioners
Brief
background
Today’s corporate suffers from perception syndrome and end up with decisions which
are gut feel / intuition or convenience based but not much scientific in nature. “Opinion
confuses; data convinces” is the mantra of a world class professional organisation.
Identifying right data, analyzing and acting to improve business opportunities is very
critical for organisations in a competitive environment. For this, the mindset of staff at
all levels need to change and shift towards data-centric culture for enhanced
performance in a sustained manner. Especially with the current advantage of
Information Technology including social media and other CRM solutions and the
availability of Big Data, there is a growing realization of missed opportunities due to
lack of data-centric approach within the organisation. On the other hand certain
organisations suffers from too much of analysis leading to paralysis and not knowing
where, when and how to use data for improving the business performance.
Objectives
 Impart an understanding of the need for data-oriented thinking
 Equip with skills and statistical tools to identify,analyse and interpret data for
enhanced performance
 Inculcatea “data-centric approach to everything wedo” culture for all staff
Benefits
 Learn how to convertdata into information and get rid of the fear of numbers
 Data-centric approach to achieve breakthroughs in business performance
 Understand how data can be used effectively toinfluencestakeholders at all levels
 Apply the tools to yourmost challenging problem right here in the workshop
 Use the appropriate tools depending upon your specific needs
 Conceive breakthrough ideas to radically improve business performance with the
help of data
The session would have workouts and exercises at every stage
Tattva
Advantage
 Certificationfromagloballyrenownedbody – TUV SUD
 World class faculty - decades of experience fromManufacturing, ITand Services
 Hands on training
 Practicalcase studies
Who Should
Attend?
 Individual contributors and people managers including Engineers, Finance
professionals, Accountants and HR professional from across the organisation at all
levels / departments across industry domain.
 This workshop is forboth individuals and teams. Teams benefit from practising
together withtools and techniques.
Duration 3 days – Every month
Price INR 30,000/+taxesperparticipant

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Course
Outline
Day1
 Need fordata - Perception vs. Data, Why data-centricity?
 Introduction to Data
 Types of data
 Data vs. Information, Translating English to Data & Focused Problem/
Opportunity statement
 Identifying opportunities from MIS
 Basic statistics
 Interpretation of data
 Statistical Inferencevs. Business Inference
 Analytical tools - matrix / table analysis, trend analysis, multi-criteria decision
matrix
 Variation types and practicalapplications
Day2
 Statistical tests of hypothesis in Business language
 Parametric vs. Non-parametric tests
 T- tests & ANOVA
 Chi square test
 Regression - linear and logistic
 Non – parametric tests – Moods median test, Kruskwallis test
 When to use whichtool?
 Debrief
Day3
 Run charts – trend analysis
 Time series forecasting techniques
 Moving Average
 Decomposition
 ARIMA models
The entire workshop willbe full of practical cases from your organisation and
demonstrate application of tools and techniques.
AssessmentandFeedback

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Principal Coach
A Transformational Leader with over two decades of experience in the field of Project management
and Operations Management with a specialization in Quality across Manufacturing, Information
Technology and Services. He has rich experience training & consulting various world class companies and
thousands of students, professionals and leaders through many public programs.
Earlier, he was leading the strategic agenda of Innovation and Digitisation as Head of Business
Excellence and Group Change Delivery across fifty plus countries for Standard Chartered Scope
International. He was driving the “Leadership Series Sponsor” program for Standard Chartered group
mentoring fifty plus leaders across the globe, supporting the organisation’s strategy of “massively multiply
leadership capability”. In his earlier assignments as Quality Leader in various multi-national corporations,
he has deployed strategic change management programs such as Lean, Six Sigma and Innovation for
business transformation with a focus on analytics and customer-centricity.
He is a certified Six Sigma Master Black Belt (CSSMBB) from Indian Statistical Institute, Lean
Master / Reengineering Customer Care Engineer from Renault Institute of Quality Management and Cegos,
UK, certified Chartered Quality Professional (CQP) and a Member of the Chartered Quality Institute
(MCQI), UK. Fellow (FCSIA) Member of the Customer Service Institute of America, certified Project
Management Professional (PMP) from Project Management Institute, US and a certified Assessor of
Business Excellence from the Confederation of Indian Industry–InstituteofQuality. He is an empanelled
Lean Manufacturing Consultant by the Quality Council of India – National Accreditation Board for
Education & Training. He is also an Uplifting Customer Service Champion and “Writing back” Specialist
from Up your Service! College, Singapore.
Speaker at the various international forums including the American Society for Quality, 5th Annual
Middle-east Business Excellence Summit in Dubai, 2nd Gulf Quality conference in Doha, Qatar and the
Madras Chapter of Indian Institution of Industrial Engineering. Reviewer of papers for National Project
Management Conference, India. Member of the panel judges for various conferences / competitions such
as International Quality Conference by National Institution for Quality and Reliability and QIMPRO
convention.
He is also a PhD Research scholar from Amrita School of Business with four international
publications to his credit. His research interests include Process Excellence, Service Excellence and
Experimental Psychology.
Name: KalyanKrishnamoorthy
Education: BE, PGDM,CSSMBB, CQP,MCQI, FCSIA, PMP
Experience: 20 years plus
Skills: Lean, Six Sigma, TQM,JIT,Statistics, Analytics, Customer
Service, ISO and Project/ Program Management
Strengths: Focus, Includer, Strategic, Learner and Analytical –
Top 5 strengths from the Strengths Finder of Gallup
Organization

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Key expertise
 Transformational Leadership
 Lean Six Sigma
 Customer Service
 Statistics, Analytics & Business
Intelligence
 Program & ProjectManagement
 Cost Optimization / Productivity
Improvements
 Innovation & Digitisation
 Benchmarking
 Problem Solving EPS/8 D, TRIZ,TOC
 BPMS – Business Process Management
Systems
 PerformanceManagement / Metrics &
Measurement
 Risk Management
Clients served

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Major Achievements
 Mentored more than 100 hi-impact projects with over 25 million USD hard saves and significant
improvement in Total Customer Experience / Net Promoter Score across world class companies in UK,
UAE & India.
 Trained more than 1500 Professionals with over 5000 hours of training in Project management, Lean
and Six Sigma across world class companies in India, UAE and UK.
 Pioneered the implementation of Lean Management Practices (including twenty plus Best practices
from manufacturing) in the Banking and Financial services.
 First to introduce the concept of “Service Guarantee” for all key banking products across markets with
robust processes using “Lean Pods”.
 Led the strategic agenda of Innovation and Digitisation for Standard Chartered Scope International
across fifty plus countries.
 Lean six Sigma efficiency improvement projects including maximization of Straight-through processing
through Innovation & Digitisation leading to cost save of more than USD 25 million.
 Lean Six Sigma projects on customer to customer TAT reduction of more than 50% on key products
such as cards, personal loans and savings account leading to an increase in Net Promoter Score from 30
to 45.
 Seat Utilisation improvement from 110% to 150% across locations through implementation of agile
work place solutions.
 Pioneered the introduction of Work Measurement (Industrial engineering practices like MOST –
Maynard Operation Sequence Technique) and Hyper-specialisation in the IT / ITES industry for
Productivity / cost optimisation.
 Use of latest trends in technology including Artificial Intelligence (virtual assistants) to eliminate
manual intervention in operations.
 Winner of the Icons CEO award of the Global Shared Services Centre consecutively for 2 years (2012
and 2013).
 Introduction of an innovative concept of “Customer Consultant Award” for complaining customers.
 Service Excellence enabled through implementation of CRM solution across the bank.
 Six Sigma Black Belt project of TAT reduction of control panels from 8 weeks to 3 weeks.
 Successfully led “Cash for Growth” and improved the net cash flow position by more than 30%.
 Successful implementation of Quality Control Process Control (QCPC) for the manufacture of Inverter/
Converter boxes for Delhi Metro Rail project by DMRC with technology transfer from Mitsubishi
Electric Corporation, Japan.
 Deployed “Quality Focus” program including Process Excellence, Sourcing Excellence, Design
Excellence, Project Excellence and Autonomous Teams across the units in 35 plus countries.