Learn about the importance of the candidate experience in your hiring process and how your background screening process plays a role.

1. TheCandidateExperience
How Background Screening Can Help or Hinder

2. OPEN POSITIONS
Opportunities
to Make a Positive Impression
Pre-Application
• Job Posting
• Recruitment
• Career Site
Assessment
• Background Check
• Testing
Application
• Application Process
• Interview
• Contingent Offer
Offer
• Final Offer
• Employment Contract
• Rejection/Acceptance

3. Facts About
the Candidate Experience
Nearly
60%of employers
have read
online negative
feedback about
their applicant
process.
CAREERARC.COM
72%
of candidates
who have had a
poor experience
have shared
that negative
experience online
or with someone
directly.
CAREERARC.COM
60%
of job seekers
have quit an
application in
the middle due
to its length or
complexity.
CAREERBUILDER
51%
of candidates
are frustrated
with the lack of
communication
from the company.
SHRM.COM
80%
of job seekers
say they would
be discouraged
to consider
other relevant
job openings at
a company that
failed to notify
them of their
application status.
WORKPLACE TRENDS
Talent is
4Xmore likely
to consider
your company
for a future
opportunity when
you offer them
constructive
feedback.
WORKPLACE TRENDS

4. “Create a CX (candidate experience) that
targets the best, treats the best with respect
and offers a job based on the candidate’s
motivating needs. Then apply these same
principles to every other candidate. That’s
how you create an award winning CX and
hire great people, too.”
— LOU ADLER ( S OURC E: RECRUITE ZE .COM)

5. Why Candidate Experience Matters
When you deliver a positive experience:
Top candidates are more
likely to choose you
New and current
employees are more likely
to recommend you
Your employer brand
gets stronger

6. Background Screening
and the Candidate Experience
Represents a time of uncertainty for the candidate.
How long is this
going to take?
What if they don’t
like what they
find?
How will this
impact my
chances of getting
the job?
Will I be able to
see the results of
my background
check?
?
?
What will the
employer find out
about me?

7. — MRI NETWORK, 2015
of recruiters say
the (process) is
candidate-driven.90%
Candidates are in the Driver’s Seat

8. What Candidates are Looking For
CLARITY
Easy to understand,
transparent
CONVENIENCE
Paperless, web-enabled
ANSWERS
Results,
responsiveness
APPLICATION

9. Does your screening process
help or hinder the candidate experience?
Self-service access by
mobile or web
A candidate-led process
that keeps the candidate in
the driver’s seat
Paperless process
for obtaining
candidate consent
Clear results
with direct access to
dispute resolution
Status updates
to keep candidates apprised
of progress and expected
turnaround time
Easy-to-understand
explanations
and system to
address questions
What helps?

10. Does your screening process
help or hinder the candidate experience?
Lack of clear
instructions
Time consuming
paper process
Unknown
timeframes
Lack of transparency
into process and
results
Unnecessary
data entry
Uncertainty
around dispute
process
What hinders?
?

11. “In the business of
people, if we don’t put
people first, no fancy
process in the world can
fix what’s really broken.
That’s all up to you”.
— RAY T ENENBAUM,
R ECRUI TI NG DAILY
( S OURCE: RECRUITEZE.COM)

12. ProformaScreening.com (866) 276-6161
Make better hiring decisions.