Customer service is the key to success and you should never let anybody tell you anything different. Customer service can make or break a business so you better be sure that you are keeping your customers happy.

1. Customer Service is Important
You Won’t Succeed
Without This
Customer service is the key to success and you should
never let anybody tell you anything different.
Customer service can make or break a business so you
better be sure that you are keeping your customers happy.
66% of consumers who switched
brands did so because of poor service
Consumers are 2x more
likely to share their bad
customer service experiences
than they are to talk about
positive experiences.
of consumers would recommend a
brand that provides a quick but
ineffective response.
It takes 12 positive customer
experiences to make up for one
negative experience.
of companies motivate
employees to treat customers
fairly.
A 10% increase in
customer retention levels
result in a 30% increase
in the value of the
company.
83% of consumers require
some degree of customer
support while making an online
purchase.
of US consumers will
abandon an online
transaction if their questions
or concerns are not
addressed quickly.
33%
81%
45%
of companies provide
effective tools and training
to gain trust with their
customers.
65%
https://www.salesforce.com/blog/2013/08/customer-service-stats.html
http://www.huffingtonpost.com/vala-afshar/50-important-customer-
exp_b_8295772.html
References