The year 2021 will signal a turning point in marketing. Traditional marketing methods have already left a sour taste in the mouths of businesses. The pandemic has already wiped out traditional marketing and caused a substantial shift in consumer behaviour.The marketing seismic shift has already begun, almost like the emergence of a new age.

1. The marketing trends that will shape the future!
The year 2021 will signal a turning point in marketing. Traditional marketing methods
have already left a sour taste in the mouths of businesses. The pandemic has already
wiped out traditional marketing and caused a substantial shift in consumer
behaviour.The marketing seismic shift has already begun, almost like the emergence of a
new age.
Customers have gotten more technologically savvy, more aware, and have a shorter
attention span. With the emergence of new technologies, customer behaviour is
diminishing, and marketing is becoming even more complex.
In the midst of this significant upheaval, it's critical to begin planning for future
marketing trends. Adaptive marketers that can forecast the future of marketing by
evaluating data and trends will be successful in the future.
So, what will marketing be like in the year 2025? What will be the dominant marketing
trends in 2025?The top 5 marketing trends that will control the industry in 2025 are listed
below.

2. 1. Make use of voice marketing
The development of voice assistants has enticed people to conduct searches using their
voices. Voice assistants are treated as if they were good friends by humans, as it takes
personalisation to the next level. The fact that 150 million smart speakers were sold in
2020 demonstrates this.
All prior records were broken.
Marketers can see how quickly the trend is spreading. Voice search is used by customers
to identify local companies, answer simple questions, find the finest items, and make
purchasing decisions. Marketers have already begun to use this new marketing weapon
to sway consumers.
According to BusinessWire, roughly 55 percent of households will acquire smart
speakers by 2022, a huge increase of 42 percent over today's scenario.
Voice searches are expected to increase over time, according to research. Voice-based
search engine optimization is now being used by businesses. Voice will overtake text as
the most important marketing channel by 2025.
2. The blockchain technology
Blockchain is the most recent trend that has generated a lot of talk in 2021. The
Blockchain technology has captured everyone's attention thanks to Elon Musk, the man
responsible for Human colony on Mars. Gartner has dubbed it the second most
disruptive technology of 2020, following AI and machine learning.
Most of us believe that Blockchain is primarily significant to the financial sector, however
this is not the truth. It's reshaping a variety of industries, and marketing isn't far behind.
The two most pressing marketing problems, data privacy and security, will be addressed
by blockchain technology. By boosting transparency and ensuring data protection, it will
play a vital part in gaining customer trust.
Technology has already paved the path for the year 2021. According to Global News
Wire, the global blockchain market is predicted to develop at a 69 percent compound
annual growth rate (CAGR) from 2019 to 2025.
3. Information

3. In 2021, data will be the oil that propels marketing. As internet penetration rises and more
objects, such as vehicles, homes, and voice assistants, become connected to the
internet via IoT,
Customers' expectations and purchasing behaviours will be better understood because
brands will have more data.
To entice customers, organisations can use the data insights to build more
customer-centric and data-driven marketing strategies. Data-driven marketing efforts get
a 5-8x return on investment. Because of the high ROI, 76 percent of marketing executives
used data analytics to inform their marketing decisions.
In 2025, data will be the most important component driving marketing. By slicing
personal data, geolocation data, and environmental data, high-specific marketing
campaigns might be designed to pitch to the right person at the right time on the
appropriate device.
The core of marketing, according to 64% of marketing executives, is data-driven strategy.
Virtual Reality (VR)
The race for brands to become closer to their customers is never-ending. Exploring new
tools and technology in order to provide a better client experience. Virtual reality is an
incredible tool for marketers to interact with and engage their customers.
The VR market is exploding; between 2018 and 2022, demand for VR devices is expected
to increase by 16 times.
According to MarketsandMarkets study, the VR market will rise at a CAGR of 27.9% from
$6.1 billion in 2020 to $20.9 billion in 2025.
Given current trends, it is easy to forecast that virtual reality (VR) will become a critical
component of marketing campaigns by 2025.
5. Artificial Intelligence
In recent years, artificial intelligence (AI) has proven to be the most disruptive technology
in marketing. It has risen to the top of every marketer's trend list. It allows marketers to
delve into real-time analytics and measurement, both of which are crucial aspects of
marketing. Marketers can use AI and machine learning to improve customer experience,
satisfaction, and pricing strategy for product lines.
According to Forbes, 75 percent of businesses that used AI and machine learning in 2018
increased customer satisfaction by 10%. In the marketing sector, AI-based chatbots have

4. become the new normal; practically every other company is either utilising or planning to
use them.
Machine Learning Is Revolutionizing Marketing in 10 Ways!
AI and machine learning are being implemented or expanded by 84 percent of marketing
organisations in 2018.
Customer satisfaction is increased by more than 10% in 75% of businesses that use AI
and machine learning.
3 out of 4 businesses that use AI and machine learning see a significant rise in new
product and service sales.
Thanks to analytics and machine learning, measuring marketing's multiple contributions
to revenue growth is becoming more accurate and real-time. Knowing what drives more
Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs), as well as how to
improve marketing efforts, are all important considerations.Machine learning is
transforming marketing in a variety of ways, including boosting the precision and
profitability of pricing.
Machine learning is being used by the finest marketers to comprehend, anticipate, and
act on the problems that their sales prospects are attempting to address faster and more
clearly than their competitors.
Take sales forecasting to new heights of precision and speed
To track their progress toward revenue and customer growth targets, the best marketing
teams use a comprehensive set of analytics and Key Performance Indicators (KPIs).
Marketing teams will be able to make even more important contributions to revenue
growth thanks to machine intelligence.
In the process, customer ties are strengthened.
Artificial intelligence (AI) chatbots are the next big thing in customer relationship
management because they can answer complex client questions in seconds. According
to Businesswire, AI-powered chatbots now handle 50% of client inquiries. In 2025, the
worldwide AI chatbot market will be worth $3 billion. In 2025, the AI-first approach will
dominate the marketing sector.
Conversational AI Will Improve Telemarketing Efficiency But Become a Major Robocall
Issue - ResearchAndMarkets.com, The World's AI-Based Chatbot Market, 2020-2025.
This study examines the chatbots market in depth, providing global, regional, and
country predictions by industry, application, and business model.

5. For the years 2020 through 2025, the research covers market estimates by Type (Text,
Voice, and Hybrid), Use Case, Deployment Type, Value Chain Component, Market
Segment (Consumer, Enterprise, Industrial, Government), and Industry Vertical.
The paper examines the chatbot market across industrial verticals, providing application
cases from a variety of industries.
It also includes a review of chatbot firms' strategic initiatives, solutions, apps, and
services. The paper assesses emerging AI-based chatbot business models and their
economic impact on labour, investments, and return on investment.
It also assesses the present status of chatbot development, as well as the role of
machine learning and AI, as well as other technologies like conversational AI.
Important Points to Remember
By 2025, the global market for AI-enabled chatbots will be worth more than $3 billion
dollars.
By 2025, the global market for hybrid speech and text chatbots will be worth $534 million
dollars.
Customer relationship management will be revolutionised by the usage of conversational
AI.
By 2025, the global market for conversational AI in telemarketing will have grown to
$169.8 million dollars.
Conversational AI will also boost telemarketing efficiency, but it will exacerbate the
robocall problem.
As contact centres enhance automation, AI-based chatbots are expected to become the
norm by 2025.
Chatbots powered by Artificial Intelligence (AI) are elevating Customer Relationship
Management (CRM) to new heights, automating and improving business-to-business,
business-to-consumer, and consumer-to-business communications through the push
and pull of the correct information at the right time. Expectations about how humans
communicate, consume material, utilise apps, and engage in commerce will alter
substantially as a result of an increasingly "conversational" interface. Every facet of
marketing and sales operations for every industry vertical will be impacted by this shift.
As an example,
Conversational AI, or AI-enabled voice chat, provides a truly human-like experience and
will eventually replace human-based CRM in some industries.
The author feels that prepaid wireless service providers give excellent customer service,
based on our main and exclusive research (and some post-paid service MVNOs)
AI-based CRM will most likely be the first and best target service areas. Carriers will
focus on conversational AI rather than AI-based chatbots and other online CRM

6. automation technologies, which will become increasingly crucial for cost reduction and
customer pleasure.
This is because conversational AI will offer the optimum combination of human-like
engagement and access to the entire carrier service knowledge set.
Hybrid speech and text solutions will be used by next-generation chatbots to deliver a
more smooth and human-like conversation experience.
Conversational AI is still evolving, but it's expected to someday provide a near-perfect
alternative for human CRM interactions, with fewer errors, better potential for product
and service upsell, and higher overall satisfaction.
Benefits of Procurement Report
The market for AI-based chatbots and conversational AI is being estimated.
Recognize the macro- and microeconomic effects of chatbots.
Market dynamics, actors, solutions, and tactics should all be understood.
Find the best chatbot companies, applications, and solutions on the market.
Determine market prospects for chatbots across a variety of industries.
Final Thoughts
In the year 2025, marketing will be very different from what it is now. So, if you want to
foresee the future, look for indications in 2021, because that is the year of a critical
transformation.Trends and technologies will come and go, but understanding customer
behaviour and listening to them will always be at the heart of marketing. Future
marketing will be ruled by technology that provide a more tailored experience for clients
in order to meet their needs.
---------------------------------------------------------------------------------------------------------------------------