cv

1. Dear Sir or Madam,
Please find attached my resume for any suitable job as per my current profile for Banking, finance,
insurance, sales, Marketing, Administration support with 12 year of retail banking and finance
industry. I am used to playing a senior level, highly visible and critical role at a Bank and feel I
would perfectly fit into your role.
My ambition is to make customers leave with just one impression, that my bank/Organization is
a great place to do business with.
I can bring to your position my own unique perspectives, experiences, and creative ideas. In
addition to this, I am someone who is highly motivated to succeed in a performance driven
environment and who has the ability to sustain optimism and drive in the face of adversity.
In my current role as a Senior Relationship Officer at Mashreq Bank, I am responsible for
developing strategies that grow revenue, increase my performance and improve customer service.
It is a busy and demanding job that I do, and one that requires me to successfully hire, train,
develop, and supervise staff.
At the moment I am looking to join any other Organization like yours that is not only an industry
leader but a responsible employer that offers its staff and an excellent salary and a great benefits
package. My schedule is flexible and I am available for interview during the day, evening and at
the weekend. If required I can provide you with excellent references from my current and
previous employers.
I thank you for your time and expectantly wait to hear a positive response from you.
Yours sincerely,
Robin Johnson
Tel: +971504186356
Email: robbinfmjohnson@gmail.com

2. Robin Johnson
Dubai:+9710504186356
robbinfmjohnson@gmail.com
Objective
Seeking a challenging position in a progressive organization to utilize my skill, knowledge and experience for the
growth of organization with more than 12 year of working experience, in the field of financial industry. Where I
can be rewarded financially and professionally.
Professional Profile:
A professional who is capable of dealing with people of various levels and has an interpersonal skills and easy
blends within a team. Easily adjusts on a different environment. Has initiative and can work independently
under pressure successfully.
Areas of Expertise:
 Corporate and Customer
Relationship Management and
portfolio Management
 New Business Development
 Training & Staff Supervision
 Debt consolidation
 Risk Management
 Product, Services & KYC
 Sales and after sales service
 Team Leading & Building
 Personal Financial Planning
 Life Insurance, Education and
Retirement Planning
Personal Information:
* Date of Birth 13/8/1975
* Father Name F. M. Johnson
* Martial Status Married
* Emirates Identity 784-1975-1395207-3
* Nationality Pakistani
* Passport No AD 8108363
Academic Qualification
A- Bachelor of Business Administration - Marketing – 2003 Pakistan Adventist Seminary, Farooqabad
(Accredited by Adventist Accrediting Association Maryland, USA)
B- 2- Intermediate in Commerce - 2000
Karachi Board of Intermediate and Secondary Education
C- 3- Year Diploma in Business Administration -1999 - Pakistan Adventist Seminary, Farooqabad
(Accredited by Adventist Accrediting Association Maryland, USA)
D- 2- Year Diploma in Secretarial Practice – 1997 - Pakistan Adventist Seminary, Farooqabad
(Accredited by Adventist Accrediting Association Maryland, USA)
C- Matriculation in Science 1992 from (Karachi board of Secondary Education) Pakistan.

3. Professional Experience
Mashreq Bank, Dubai UAE
From 12th
- December 2014 till 10 January 2017
Personal Banker – Retail Banking
Responsibilities: -
 Identifying new markets for selling Personal Financial and Personal Loan, CASA, credit
cards, Banc Assurance and encourage customer using dual products.
 Plan and implement sales strategies with the team to achieve targets.
 Observe to the Code of Conduct, corporate policies and implement appropriate controls
as part of day-to-day responsibilities
 Providing Customer fast, transparent and time saving complete digital banking in the gulf
region and first financial institution pulling credit bureau report at customer place.
 Providing Customer Personal Financial Services as per their need and requirement.
 Total Debt consolidation advice by reducing monthly expense and increase saving.
 Identifying the new market potentials and convert them into business.
 Acquire new corporate clients and expand the market for Mashreq at work.
 Maintain high level of customer service and focus on deepening existing relationships
through strong engagement process with MAW clients and Corporate Relationship teams.
 Provide a comprehensive, multi-product banking solution to companies for their
employees including payroll linked bank accounts, credit cards, and STL loans
 Demonstrate and build a “Can Do Attitude “within the team members towards achievement
of monthly targets.
 Listed new companies for open salary current account and saving account, Loan and
credit cards for bulk business.
 Customer Service after sales for existing and new customers.
 Selling Bank Assurance to existing and new customers, such as and wealth management,
Children’s Education and Marriage plans and Retirement plan.
 Self underwritten for new customer, by providing best customer services.
 Promoting supplementary credit cards to new and existing customers.
 Ensure full adherence to all internal policies and procedures and external legal and
regulatory requirements
 Promoting balance transfer products to existing and new credit card customers.
 Cross selling, top up, credit cards, Credit Shield and Motor Insurance, and Bank
assurance to all existing and new customers.

4. Citi Bank Dubai UAE
From 16th
- Sept 2013 till October 2014
Senior Relationship Office – Personal Loan
Responsibilities: -
 Identifying the new market potentials and convert them into business.
 Accompanying the team members for a joint call in establishing relationship.
 Identifying new markets for selling PIL, CC, Liability and encourage customer using dual
Products
 Listing new companies to open salary account & to do bulk business for all payroll
accounts and offering all products to employers and employees.
 Promoting Top Up and Salary Transfer Loan to existing Customers
 Promoting Salary transfer and Non salary Transfer Loan, to new and existing customers
 Cross selling, credit cards, opening new CA & SA, Credit Shield to all new and existing
bank customers.
Barclay’s Bank
From 29th
- Sept 2007 till 3rd
June, 2013
Acting Team Leader – Credit Cards
Responsibilities: - Handling Team of 6 dynamic sales officers.
 Identifying the new market potentials and convert them into business.
 Accompanying the team members for a joint call in establishing relationship.
 Identifying new markets for selling credit cards and encourage customer using dual cards.
 Listing new companies to open salary account & to do credit cards bulk business for all
payroll accounts.
 Promoting supplementary credit cards to new and existing customers.
 Promoting balance transfer products to existing customers.
 Cross selling, credit cards, Credit Shield and Motor Insurance to all existing bank
customers.
Citi Bank -Karachi
February 2005 to12 April 2007
Assistant Relationship Manager – cross selling.
 Selling multiples products of retail banking,
 Convert the market potential into business development and achieving monthly targets.
 Efficiently investigate the matter and respond to the queries of individual and
companies clients.
 Offer cross sell of various products such as Personal Loan, Credit Cards, Personal
Account, BT, and Credit Shield
 Demonstrate and build a “Can Do Attitude”within the team members towards
achievement of monthly targets.
 Efficiently promoting & selling the product with a maximum exposure in the market
place.

5. Achievements:
 Achieve monthly target as given by Management
 Met all reporting Targets.
 3rd quarter 44 loans per month and Achieve 2nd runner up certificate 2006 personal level.
ALICO – American Life Insurance Company
Sr. Sales Consultant - Life Insurance & Group.
15 July 2000 to September 2004
Responsibilities:-
 Developing business among corporate & individual customers.
 Plan and implement sales strategies with the team to achieve targets.
 Identifying the new market potentials and convert them into business.
 Demonstrate and build a “Can Do Attitude “within the team members towards achievement
of monthly targets.
 Creating the awareness and the need of the financial protection among the families.
 Establishing the long term professional relationships among business communities.
 Analyzing and advising the financial plans for the high net worth individuals.
 Regularly achieving the monthly targets
Achievements:
$ Achieve varies certificates and prizes for high sales.
$ Through one week training highly learn lots about how to sell financial products.
$ Meet all reporting Targets monthly and yearly.
Training Seminars
Complete all banking sales training during the work and graduate as a best individual
and complete all training successfully.
Pakistan Adventist Seminary
Assistant to Student Work Co-coordinator
During work/study (Part-time) program at PAS. Responsibility included supervising 200 in 20
groups of students, also working as a Bookstore supervisor and assistant to PAS Secretary during
the stay.
Student Internships:
# March 1994- Christian Hospital Taxila - Business/Cash Office
# March 1995- Christian Memorial Hospital Sialkot - Finance Office
# March 1996 - United Christian Hospital Lahore - Business Office
# March 1997 – Karachi Adventist Hospital Karachi - Finance Office
Referees: Sharek Mohammad
Sales Manager – Retail Banking
Mashreq Bank – Dubai
Mob: 050-4875393