Our customer experience management solutions help you bank on customer insights to create precise experiences for customers to engage across channels. https://www.itcinfotech.com/lines-of-business/customer-experience

1. Digitaligence@work
Customer Experience Management
©2019 ITC Infotech. All Rights Reserved. 1

2. Digitaligence@work |©2019 ITC Infotech. All Rights Reserved. 2
ITC Infotech is a specialized global technology services provider, led by Business and Technology
Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and
differentiated delivery to significantly enhance experience and efficiency, enabling our clients to
differentiate and disrupt their business.
About us

3. Digitaligence@work |
Customer Experience
 Consumer preferences are changing rapidly, and to win in the Digital age, companies must act now. Both B2B and B2C companies need
to take a closer look at their customer data, and glean insights to fundamentally rehash the way they engage across channels,
delivering consistent, seamless and relevant experiences throughout the customer journey.
 As a CX transformation partner to some of the world’s leading brands, ITC Infotech works with clients to help predict customer
preferences with actionable insights.
©2019 ITC Infotech. All Rights Reserved. 3

4. Digitaligence@work |©2019 ITC Infotech. All Rights Reserved. 4
CUSTOMER-BRAND DIGITAL INTERACTION
Customer – Brand
Interactions
Customer
Business
Intelligence &
Analytics
1
2
3

5. Digitaligence@work |©2019 ITC Infotech. All Rights Reserved. 5
Loyalty
Service Enablement
Sales Enablement
Marketing Enablement
Customer Profile
Cross Selling & Up Selling
Client Telling
 Campaign Management
 Personalization Offering
 Push Notification
 Customer Service
Insight LED Outcomes
From Brand with a
Customer – Centric Approach
1

6. Digitaligence@work |©2019 ITC Infotech. All Rights Reserved. 6
3 Insight Generation Generating Insight out of Collected Data
2 Web, Social Email, Mobile
SMS/Chat
Customer/Prospects Communicating
through Multiple Channels

7. Digitaligence@work |
DELIVERING RESULTS
Built on a strong foundation of domain depth and technology experience, ITC Infotech has enabled some of the largest corporations
in the world to derive value from their CRM and customer experience initiatives. Our expertise spans across CPG, retail, airlines,
travel, hospitality and BFSI industries straddling leading platforms such as Oracle, Salesforce, and Microsoft Dynamics.
©2019 ITC Infotech. All Rights Reserved. 7

8. Digitaligence@work |
OFFERINGS
©2019 ITC Infotech. All Rights Reserved. 8
Solutions
 Augmented Reality for Connected Service
 Eloqua & Siebel Integration – EASI
 Next Gen Loyalty
 Responsys & Siebel Integration – RASI
 Retail Execution
 Siebel AMS for Consumer Packaged Goods
 Siebel Open UI Innovation Lab
 Integrated Trade Promotion Management
 Customer Value Management for Airlines
 Loyalty Management for Airlines
 Self Service Portal for Health Insurance
 Customer Value Management for Retail
 Digital CX for Banks
Services
 Customer Experience Consulting & Roadmap
 Data Management & Analytics
 Mobility Solutions

9. Thank you
Connect with us to understand how
ITC Infotech can help your business
Email: contact.us@itcinfotech.com
Web: www.itcinfotech.com
©2019 ITC Infotech. All Rights Reserved.
All trademarks are the registered property of the respective companies and are acknowledged.
Digitaligence@work