Ron LIchty, author of "Managing the Unmanageable", will explore how shared leadership is often the unspoken ingredient in hyper-productive teams. He will lead participants in activities designed to give a direct experience of sharing leadership and explain how that leads to hyper-productive teams and organizations.
Join us at Cisco in San Jose for an experience that could make everyone around you smarter and wiser.
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The hidden ingredient in hyper productive teams (scrummasters guild, 10.15)
1. The Hidden Ingredient in
Hyper-Productive Teams
Ron Lichty, Ron Lichty Consulting
www.ronlichty.com
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 1
5. Rules of Thumb / Nuggets of Wisdom*
* 300 in the book / more at http://managingtheunmanageable.net/morerulesofthumb.html
5Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
6. Rules of Thumb / Nuggets of Wisdom*
• Measure twice, cut once.
• Life is simpler when you plow around the
stump.
• Brooks’s Law: Adding manpower to a late
software project makes it later.
– Frederick P. Brooks Jr.
* 300 in the book / more: http://managingtheunmanageable.net/morerulesofthumb.html
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 6
7. Agenda
• Teams
– and hyper-productive teams
• Agile Practices
– and agile values
• Being Agile
• Fostering Greatness
• Practice Greatness
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 7
8. Teams
By Pictofigo (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commonsense,
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. Free to share and remix/adapt. http://commons.wikimedia.org/wiki/File:Pictofigo-Scrum.p
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 8
9. • Think about…
The best team you’ve been on?
The most high performance team?
Brainstorm: What were the…
• characteristics
• relationships
• qualities
• ways of being
. . . that made it stand out?
At Your Tables…
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 9
11. Agile Practices Deliver Value
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 11
By Michaelblinkpipe (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons,
https://commons.wikimedia.org/wiki/File%3AAn_Abcam_stand_up_meeting_using_BlinkPipe_video_conferencing..png
12. Agile Practices Deliver Value
• Planning Daily
• Planning Weekly (or biweekly or…)
• Planning Publicly
• Ordering Work Based on Customer Value
• Together defining “Done”
• Delivering Frequently
• Sharing how we’re doing
• Reflecting on how to do betterRon Lichty: Hidden Ingredient in Hyper-Productive Teams 12
13. Agile Practices Deliver Value
• Standups
– Standups matter:
– Effective, Daily Standups
--2015 Study of Product Team Performance
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 13
15. Voting Machines Deliver Value, too
15Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
By Seattle Municipal Archives from Seattle, WA (Voting machine, 1971)
[CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
16. Voting Machines Deliver Value, too
• But voting machines don’t make us a
democracy
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 16
17. Similarly…
Agile Practices Don’t Make Us Agile
Agile Practices Don’t Deliver Great Teams
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 17
18. Agile Values Inspire Great Teams
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 18
19. Agile Values Inspire Great Teams
• Build projects around motivated
individuals
• Trust… to get the job done
• Face-to-face conversation
• Self-organizing teams
• The team reflects, …tunes, …adjusts
-- http://agilemanifesto.org/
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 19
20. Self-Organizing Teams
• If our self-organizing team were an
acting troupe, …
What kind of acting do we do?
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 20
21. Self-Organizing Teams
• If our self-organizing team were an
acting troupe, …
What kind of acting do we do?
• If our self-organizing team were a
music group, …
What kind of music do we perform?
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 21
22. Self-Organizing Teams
• If our self-organizing team were an
acting troupe, …
What kind of acting do we do?
• If our self-organizing team were a
music combo, …
What kind of music do we perform?
• Who is the leader?
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 22
23. Best Teams
• A relationship? between
– Shared Leadership (Agile Values)
– Best Team characteristics
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 23
24. Shared Leadership Best Teams?
• Build projects around motivated
individuals
• Trust… to get the job done
• Face-to-face conversation
• Self-organizing teams
• The team reflects, …tunes, …adjusts
-- http://agilemanifesto.org/
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 24
25. Projects Not Suitable for Agile?
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 25
26. Projects Not Suitable for Agile?
• Micromanagement
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 26
27. Projects Not Suitable for Agile?
• Micromanagement disrupts Agile
• Micromanagement prevents Best Teams
• Micromanagement prevents Learning
• Micromanaged teams become order-takers
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 27
28. Projects Not Suitable for Agile?
• Micromanagement disrupts Agile
• Micromanagement prevents Best Teams
• Micromanagement prevents Learning
• Micromanaged teams become order-takers
• Agile calls for everyone on the team to step up
• Micromanagement causes everyone to step back
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 28
29. • Managers of teams
• Project managers
• Program managers
• Scrum masters
• Product managers?
• Product owners?
Shared Leadership… and Managers
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 29
30. • What do all those managers have in common?
Shared Leadership… and Managers
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 30
31. • What do all those managers have in common?
– we run things
– we give direction
– we tell people what to do
– we like being the center of attention
Shared Leadership… and Managers
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 31
32. “If you’re the ScrumMaster and everyone is
looking at you, you’re doing it wrong.”
--Marilson Campos
Shared Leadership… and Managers
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 32
33. Managers and Agile
• “A common misconception is that because
of this reliance on self-organizing teams,
there is little or no role for leaders of agile
teams. Nothing could be further from the
truth.”
--Mike Cohn, Succeeding with Agile
33Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
34. --Agile Learning Labs, Laura Powers
34Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
36. Managers and Agile
• Fostering an Agile Culture
• Modeling, Defending, Evangelizing Agile
Values
• Empowering Self-Organization & Excellence
36Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
37. Managers and Agile
• Fostering an Agile Culture
• Modeling, Defending, Evangelizing Agile
Values
• Empowering Self-Organization & Excellence
• Removing Impediments
37Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
38. Managers and Agile
• Fostering an Agile Culture
• Modeling, Defending, Evangelizing Agile
Values
• Empowering Self-Organization & Excellence
• Removing Impediments
• Counseling, Coaching and Mentoring
• Scaling Scrum
• Hiring and Firing
38Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
39. Managers and Agile
• Fostering an Agile Culture
• Modeling, Defending, Evangelizing Agile
Values
• Empowering Self-Organization & Excellence
• Removing Impediments
39Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
40. Creating an Agile Culture
• Theory Y: “enabling”, “empowering”, “developmental",
“continuous improvement” -> Servant Leadership
McGregor's X-Y Theory
40Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams , http://www.ManagingTheUnmanageable.net
41. Managers and Agile
• Creating an Agile Culture
Lean-Agile management is the art of leading people, not
managing them... Leading people involves creating the
correct environment, focusing them on the right things,
and trusting them to do their work...
In Lean-Agile, the manager has two primary
responsibilities:
• setting the outcomes or goals expected of the team;
• assisting the doers in creating a better process and
workspace to get their jobs done...
--Alan Shalloway, Net Objectives
41Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
42. Leaders and Agile
• Rules of Thumb
Management sets the boundaries of what needs to be done
and says to the team, I trust you to figure out how to get it
done.
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 42
46. Empowerment
46
Trust but verify.
-RONALD REAGAN quoting VALDIMIR LENIN
– imperative not to micromanage
– the essence of delegation
– setting expected outcomes for teams
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
47. Empowerment
47
Trust but verify.
-RONALD REAGAN quoting VALDIMIR LENIN
I inspect what I expect.
- ALAN LEFKOF, Netopia CEO, quoting LOU GERSTNER
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
48. Creating an Agile Culture
• Establishing Culture
48
http://www.ManagingTheUnmanageable.net
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
49. Managers and Agile
• Empowering Self-Organization & Excellence
When teams self-organize there's still plenty for
managers to do... a managers job is to engineer
the organization so that teams can do their best
work.
--Esther Derby, co-founder, Scrum Alliance
49Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
50. Managers and Agile
• Removing Distractions and Impediments
Be a damper to the noise. --Joe Kleinschmidt, CTO
John Evans, Winchester, Hants, United Kingdom, www.thetippingpoint.co.uk
50Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
51. Managers and Agile
• Model, Defend, Evangelize Agile Values
“Managers are still needed. Not so much for
their planning and controlling ability, but for
the important job of interfacing on the team’s
behalf with the rest of the organization.”
--Diana Larsen, co-author, Agile Retrospectives
51Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
52. Communicating
• Create a culture of communication
– at every level
– with everyone
• up, down, within and across
• “We have two ears and one mouth. Use them in
this ratio.”
— Kimberly Wiefling
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54. Communication: Virtual Teams
• There is never enough communication
• Commitment to communicate
• No substitute for face-to-face meetings
54
The more distance between teammates, the more you
have to formalize communication and make it explicit.
-TED YOUNG, Development Manager & Agile Coach, Guidewire
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams
55. How Do We Foster Shared Leadership?
• Foster an Agile Culture
• Model, Defend, Evangelize Agile Values
• Trust Our People
• Shield Teams from Politics & Distraction
• Remove Impediments
• Empower Self-Organization & Excellence
• Create a Culture of Communication
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 55
56. How Do We Do Shared Leadership?
• Let’s personalize it: At your tables…
– 2 minutes:
• envision what shared leadership looks like
– 5 minutes: create a poster
• at least half: a single graphic, created by your whole table
– everyone at your table contributes to the graphic
– see if you can hand off “leadership” fluidly
– everyone leads!
• no more than half: words around your graphic
– prepare how you’ll share it with us
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57. How Do We Do Shared Leadership?
• How did that go?
• Share your posters, one table at a time
Ron Lichty: Hidden Ingredient in Hyper-Productive Teams 57
58. Ron Lichty Consulting
• Mentoring, coaching, training, consulting:
– http://ronlichty.com, Ron@RonLichty.com
• The book:
Managing the Unmanageable:
Rules, Tools & Insights for Managing Software People & Teams
– http://ManagingTheUnmanageable.net <-----tools, excerpts, more rules of
thumb
• The study:
The Study of Product Team Performance
– http://ronlichty.com/study.html
• Training:
The Agile Manager
Managing Software People and Teams
Zero to Agile in Three Days 58Ron Lichty: Hidden Ingredient in Hyper-Productive Teams