Saif Ahmad has over 15 years of experience in sales, marketing, operations, and project management. He has a proven track record of increasing revenue and profits at previous companies through strategic sales and marketing initiatives. Some of his responsibilities have included budget planning, client support, quality management, training, and risk mitigation. He possesses relevant certifications and has successfully completed professional training programs.

1. SAIF AHMAD
• SALES & MARKETING
MANAGEMENT
• BUSINESS SUPPORT
& REVENUE GENERATION
• PROJECT MANAGEMENT
• OPERATIONS &
ADMINISTRATION
• BUSINESS COMMUNICATION
• CLIENT SUPPORT
• QUALITY MANAGEMENT
• TRAINING SUPPORT &
MANAGEMENT
• STRATEGY, PLANNING
& IMPLEMENTATION
• RISK MITIGATION
& DOCUMENTATION
• APPRAISALS & ASSESSMENTS
MANAGEMENT PROFILE :: SALES, MARKETING & OPERATIONS
CERTIFICATION
LanguagesKnown:English, Hindi, Urdu &
functional Arabic
Mobile/WhatsApp:(+91) 9700000727
Email:saifahmad1@gmail.com
Skype:saifahmad.
LinkedIn:in.linkedin.com/in/saifahmad2
CAREER & ACCOMPLISHMENTS
MANAGER OPERATIONS & SALES, India
W3 Offshore Development Centre Pvt. Ltd. - W3 Industries N.V.
Secunderabad, India (April 2011 - October 2015)
• Augmented overall company sales by 10% by acquiring projects and AMCs locally
• Budget planning and fund allocation for clearing 3.3 million in dues
• Saved the company 1 million towards overheads and operation costs annually
• Maintained a 99% on time project delivery record and at times ahead of schedule
• Maintained less than 2% attrition throughout the tenure
TEAM LEAD Process
Ivy Comptech Pvt. Ltd. (Party Gaming PLC)
Hyderabad, India (June 2003 - November 2006)
• Department-wise contribution of over 20% towards company’s annual profits and turnover of close
to $900 in Poker alone
• Pivotal in team’s productivity levels increase of 12-15% monthly that directly resulting in increase
in customer conversion & revenues generated by 6-8% annually
• Expeditiously promoted from Associate to Specialist to Asst.Team Lead to Team Lead within 18
months.
• Won “The Ivies” in Sept. 2005 and nominated twice for the prestigious company-wide exceptional
performance recognition award
• Awarded “Superstar of the Month” certificate twice in recognition of quality, excellence and
highest productivity
• Lowest attrition rate within the team among all other departments of the organization
HEAD OF AREA SALES AND MARKETING
SunComp Technologies
Secunderabad, India (April 1999 - May 2003)
• Consistently exceeded sales targets throughout the tenure. Set original target at 50k per month,
quickly revised to 100k.
• Boosted company sales by 20% resulting in company expansion and increased profits
exponentially
• Developed client service programs that helped expand client base by 45% during my tenure
ChristchurchPolytechnicInstituteof Technology,NewZealand 2008 - 2009
Graduate Diploma in Information & Communications Technology
BharitiyaSikhshaParishad,Lucknow University,India 1995 to 1998
Bachelor of Sciences in Computers
MANAGEMENT EXPERTISE:
CertifiedinLeadershipDevelopmentInitiative“Transform yourself into a Leader” inanExecutiveEduca-
tionProgrambyCPIIntellisoftProfessionalTrainers
TrainedontheCapacity Planning Module to forecastthebusinessrequirement,executionofworkvis-à-vis
availableresourcesandcalendardaysaspart ofaninter-departmentaltrainingatIvyComptechPvt.Ltd.
EDUCATION
PROFESSIONAL TRAINING
MS.Net (C#,ASP.NET) SQL Server Mar -Aug 2015
Essentials of ‘C’ Language Sep - Nov 2014
Cisco Certified Network Associate (C.C.N.A ) Aug - Oct 2000
Microsoft Certified Systems Engineer (M.C.S.E) Mar - May 2000
Computer Hardware Engineering & Networking Mar - Aug1999

2. Operations & Administration
• Singlehandedly responsible for all administrative, infrastructural,
logistical, networking & technical, human resource, training,
operations and vendor management
• Actively involved with business continuity planning (BCP) and
client relationship management programs & that catered to long
term business associations with loyal patrons, vendors & offshore
business partners
• SPOC for offshore business partners and high stake clients as part
of the “Executive Host Program” that served to specifically profiled
loyal and significant patrons
• Devised department specific processes, call center matrix and
provided strategic overviews of business operations with focus on
SLA compliance and employee productivity
• Plan, conduct and participate functional developmental meetings
with department heads to streamline operations and delegate
function-wise responsibilities
• Invoicing and collections of the payments from clients and line of
business partners
• Plan, conduct and participate functional developmental meetings
with department heads to streamline operations and delegate
function-wise responsibilities
Project Management, Strategies & Planning
• Handled all aspects of the Web Development Projects from
inception to delivery
• Familiarized the team with the customer requirements, process,
procedural standards, policies, unwritten rules unique to the
business culture, techniques and tools to support task performance
& high quality delivery
• Responsible for the delivery of a product /service / solution within
constraints (schedules, features and functionality) as head of India
Operations
• Monitored and recorded all project communication via tickets in the
Auriga Project Management System, emails and at times for need of
clarity through phone calls and Skype video calls
• Some activities included development of the solution, design and
preparation of proposals, performing instructional web based
tutorials and demonstrations as and when necessary
Human Resources
• Ensured legal compliance by monitoring and implementing
applicable human resource federal and state requirements,
conducting investigations and record maintenance
• Administered compensation, benefits and performance
management systems
• Performed difficult staffing duties, including dealing with
understaffing, refereeing disputes, laying off employees, and
administering disciplinary procedures
• Served as a link between management and employees by handling
questions, interpreting and administering contracts and helping
resolve work-related concerns
Appraisals & Evaluation
• Bi-annually reviewed employee performance with monthly
feedbacks to ensure consistency that directly resulted in the
employee’s salary raise, promotions & recognition awards
• Conducted 360 feedbacks that involved all employees, stakeholders
and customers to ensure smooth operations and enhanced
productivity, performance and professional development
• Motivated team by providing one-on-one mentoring while
maintaining a very cordial yet professional relationship to ensure
approachability for any issue that may affect performance &
deliverables
Training & Quality Management
• Monitored all modes of communication, assessment & evaluation to
ensure consistency and highest quality deliverables of international
standards
• Assisted the marketing team with online (e-business) promotional
services for B2B & B2C clients to achieve cost-effective quality
customer service
• Trained and mentored (OJT/Classroom) for calls, emails, chats
for verbal and written professional communication, accent
neutralization, phone etiquettes and reports navigation
• Trained employees to collect, analyze and manage the data to
improve quality and efficiency of the data system while using
reports to produce solutions to existing issues
• Participated & volunteered in inter-departmental trainings
to understand the different facets of the business and the
organization’s goals through different perspectives
SAIF AHMAD
MANAGEMENT PROFILE :: SALES, MARKETING & OPERATIONS
Sales & Marketing Management
• Sales of computer systems, peripherals and custom solutions
to individuals and to both corporate and the retail sector as per
requirements
• Strategized sales promotions of products and services in compliance
with the market trend and demands
• Monitored market trends, price fluctuations and competitor
activities for market research and analysis vis-a-vis the collections
reported in comparison to portfolio assigned and prepare weekly/
monthly reports
• Implemented propositions and ethical sales methods, and relevant
internal liaison, to optimize quality & quantity of service, business
growth, time management and customer satisfaction
• Provided after sales support, networking solutions, conducted
customer satisfaction surveys in order to maintain conducive
ongoing relations with customers always
• Contributed substantively to a high level of patron loyalty through
my interpersonal skills, length of service, personal presentation
and my understanding of the personalities, preferences and
expectations of customers
• Monitored market trends and product price fluctuations for research
and analysis vis-a-vis the collections reported in comparison to the
portfolio assigned
• Bi-weekly sales team sales review, lead generation, follow-ups,
target defined and achieved ratio, profits/revenue generation and
sales quantity ratio
• Prepare weekly/monthly individual & team’s performance and sales
reports based on sales & sales conversion metrics
• Implemented propositions and ethical sales methods, and relevant
internal liaison, to optimize quality & quantity of service, business
growth, time management and customer satisfaction
• Lead the customer executive programs, one-on-one reviews by
proactively contacting potential customers via members of the
team or directly and ensured improvement of sales and service
satisfaction levels
EXPERIENCE & CONTRIBUTIONS