Latest technologies used in hotels. By Dr Sayed El-Houshy

1. By
Sayed S. El-Houshy
Demonstrator,
Hotel Studies
Department
Faculty of Tourism &
Hotels
Alexandria University
20132014
Latest Technologies Used in Hotels

2. 1. The Guest Express Kiosks

3.  An Automated self-service kiosk system that expedites
front desk Check-In/ Key Handling Check-Out.
 Multi-language
 Reduce lines and offer additional services to guests
 Fewer Employees and Reduced Costs
 Competitive Advantage
 Alert when key cards or receipt paper needs
restocking

4. Cont.

5. 2. IntelliChaise® Personal Ordering System

6. Cont.
 A wireless handheld device with a simple touch screen
that allows guests to place orders for food, beverages and
hotel services poolside, beachside directly from their
chair.
 Includes guest units and server units, plus central
processing equipment.

7. Cont.
 Using the guest’s room number and a private PIN code
 The guest’s orders are wirelessly transmitted to the
kitchen, bar,
 Pick up Server Units
 Advantage & revenue opportunities:
1. Up sell beverage selections to the guest
2. Display cocktails and wine offerings
3. Provide detailed photos and descriptions
4. Highlight specialties and promotions
How
???

8. 3. Hygiena - ATP Hygiene Monitoring System
 Palm-sized instrument That is extremely sensitive,
accurate and affordable hygiene
monitoring system.

9. Cont.
 It allows Restaurants to;
 Determine the cleaning efficiency and hygienic status of
surfaces and water
 Ensure food safety and extends product shelf life
 Improve sanitizer effectiveness
 Cost-effective
 Assist in developing HACCP principles

10. 4. Waiter Call Paging System
 “My kitchen is on a different floor to the restaurant –
how will the chef notify once food has been ready?”
 This System helps to serve food as soon as it’s ready.
 When meals are ready, the chef presses the WaiterCall
transmitter sending a silent “Vibrates” message to the
appropriate waiter's pager.
 The waiter pagers alert up to three times when food is
ready.

12. Cont.

13. 5. Guestroom Digital Assistant “GDA”
 Touchscreen that allows guests to control room
temperature, lighting, drapes
 It also includes Alarm Clock and Telephone.
 Display outside temperature
 Privacy Or Make Up Room Button.
 World Time
 Room Service Functions
 Local Weather & Local Services Information

14. 6. Aloha Guest Manager

15. Cont.
 The new innovative Aloha Guest Manager is a graphical
software provides seating, wait-list and table
management to the restaurant team.
 Tracks table status,
 Reduces the time tables that are left unseated,
 Captures key guest information to help you provide
personalized service.
 Suggested & preferred seating “P.S”
 Management of guest data “ Reservation Books “
 Station & server management

17. 8.TrackSmart Table Location System
 Ideal for fast casual restaurants.
 TrackSmart™ is a customer location system that
reduces congestion at the counter and helps
deliver food faster.
 Once customers have placed their food order, staff
simply hand them a guest tag, TrackSmart then
monitors the diner’s location.
 When the food is ready to be delivered, staff can

18. Cont.
 Guest Tags, Table Tags and easy-to-use PC Software.

19. 9. EasyCall for Restaurants
 EasyCall is an effective Customer - to - Staff paging
system.
 The EasyCall micro button allows customers to summon
staff with voiceless.
 The EasyCall units are attractive to be secured to walls,
desks or tables,
 EasyCall allows restaurants, hotels, pubs, clubs and leisure
facilities to 'expand' service out of doors more easily,
 Top-White Restaurant

20. On Table EasyCall Micro Button

21. Conference & Meeting Room Service Call Buttons
 This technology has proven to be the solution for that age
old problem;
"I need service, where is the Conference Server?"
 A wireless call button that can be placed anywhere
in your meeting room.
 Used by many of Europe's leading hotel chains,

22. 11. ConnectSmart® Kitchen
 ConnectSmart® Kitchen (CSK) helps chefs on………..
 Screens at each chef’s station present staff with all the
information they need when and where they need it.
 All front of house staff have access to real-time
production information.
 Corporate management can capture analytical data on
food production and speed to further improve service.
 CSK displays the average cook times at each station;
management can compare labor and sales data.

23. Smart Kitchens- Electronic Recipes

24. 14. Meat & Fish Fatmeter
 The Fatmeter was developed to measure lipid content of
fish, meat and poultry products.
 The handheld instrument is placed in contact with the
sample and the fat/oil content is displayed on the
instrument’s digital readout,

25. 15. Fish Freshness Meter
 There is a need for objective methods for measuring
freshness that do not depend on the subjective opinion of
human judges.
 The Distell Fish Freshness Meter, or Torrymeter, has been
developed to meet these requirements.

26. 15. INNtouch™ Guest Notification Device
 It consists of an interior guestroom plate with two
buttons and a door chime.
 It is matched with an exterior corridor wall plate featuring
a doorbell and indicators for privacy and make up room
requests.
 The most common application is to replace the use of
doorknob tags

27. Cont.
 When a staff member or other guest presses the doorbell
symbol on the exterior plate, the chime rings inside the
guestroom.
 By pressing the privacy button the guest is disabling the
bell and illuminating the privacy indicator on the exterior
door plate.
 It allows staff to determine the occupancy of a room

28. 16. Roca Intelligent Drain

29. Other Technological Devices
 Electronic Guest Book
 In Room Interactive
Directory
 TableScout Management
system
 Electronic Concierge
 Digital Menus
 Video On Demand “ VOD “
 Aloha Systems Collections
 Tea Brewing System
 Lobby Advertising Monitors
 Ving Card Signature
 E. Wrist Tag “RFID”
 The IMMIQUE BED
 IQ Customer Pagers
 Host Alert Kiosk

30. Welcome to The Era of Technology

32. Thank you!