Bryan L. Austin, VP of Learning Innovation, mLevel This presentation was given at the 2016 Serious Play Conference, hosted by the UNC Kenan-Flagler Business School. What’s the difference between “fun” and “effective” learning games? The answer varies between “none” and “everything”. The key to performance improvement through games is the efficacy of the game activities in driving learning effectiveness and retention. Session attendees will experience hands-on examples that are in use by several global organizations.