Companies need to learn how to apply Service design themselves – instead of relying only on external experts. The session at KISD Conference on 2015 followed a pragmatic approach that provides best practises on bringing knowledge and experience in-house. We discussed different learning concepts that address various stakeholders ranging from front stage staff to managers. An essential part of the conversation was to shed light on boundaries and pitfalls as this is an important aspect of learning as well. Furthermore dos and don’ts of ‘learning how to service design’ were discussed.
Manuel Großmann and Martin Jordan presented at KISD Conference on May 18 under the overarching topic of ‘Refining the Meaning of Design’