This presentation relates Rollins' journey to an automated talent acquisition platform with SilkRoad. It outlines the challenges Rollins faced before automation, how they built a business case for an investment in automated talent management software, and how their new solutions are saving tons of paper and improving the candidate and new hire experience with a branded look and feel. Take a look to find out why Rollins caught the automation bug!

1. How Rollins, Inc. Got the Automation
Bug

2. Parent company
to 9 pest control
subsidiaries
– 500+ locations in US
– Locations in Canada
and Australia
– Over 10,000 employees
Orkin Pest Control is the largest, most
recognized brand
Rollins, Inc.

3. Before automation…
 Branches handled recruiting and onboarding
 100% manual process

4. New Hires Received a 60-Page Packet

5. Problems with Paper
 Constantly missing packets
 Chasing down faxes and overnight mail
 Delayed paychecks
 Wasted time and paper
 Negative employee engagement

6. Preparing the Business Case
 Developed a stealth
HR team in 2009
 Created rationale for
automation
 Involved PMO, Finance
and HR to help prove
the case
 Reviewed every piece
of paper for functionality
and need

7. Presenting to Executive Team
Solution
Automation would:
 Streamline process so new hires
are paid in timely manner
 Provide ROI through significant
cost savings in time, printing,
paper and shipping costs
 Improve employee engagement
from Day One
Challenges
 Lost productivity locating
faxed new hire paperwork
 Negative feedback from
employees
 Branch Manager and HR
frustration
 Need for compliance to
maintain and grow Federal
Contracts
Biggest hurdle: Previous lack of success with
technology at Branches

8. Project approved by Executive Steering
Committee in June 2011
Timeline: Approx. 1 year

9. NEXT: Identifying vendors
 Received references
 Issued an RFP
 Held 5 presentations
RESULT: SilkRoad selected
PROJECT SCOPE: Implement SilkRoad Recruiting
and Onboarding for 6 subsidiaries plus corporate offices in
Atlanta

10. 1. Planning
2. Communicating
3. Motivating
4. Educating
Keys to Success

11.  Found the right people
for the implementation
team
Worker bees, influencers,
“naysayers,” decision
makers
 Assigned fully dedicated
team members
 Included a PMO project
manager
1. Planning

12. Project Executive Steering
Committee
 Defined the role of each team
member
 Met twice a week with the project
team
 Created a detailed project plan
 Followed a phased approach
 Tracked and documented
everything!!
1. Planning

13. 2. Communicating
 Assigned a team member to manage communication
 Utilized different means to reach dispersed population:
Reference guides, intranet information, video clips
 Repeated key messages over and over
 Addressed negative feedback directly

14.  Got input throughout project
 Incorporated suggestions
 Were flexible
 Involved Payroll since it
affected them greatly
 Held bi-weekly meetings to
help them learn new system
Kept in mind: User adoption
was the ultimate goal!
3. Motivating

15.  Knew our users and how
they learn
 Developed user guides
 Offered training to
accommodate different
learning styles:
Hands-on webinars
One-on-one sessions
Group sessions
4. Educating

16. TODAY:
“We don’t want to go back to the
way it was before!”
- Users

17. The work continues…
 Identified internal support team
 Got to know SilkRoad team
 Attended User conferences
 Developed a plan going forward to support plan
After Successful Implementation

18. Watch this Customer Spotlight Recorded Webcast
Here it from Rollins!

19. About SilkRoad
SilkRoad® is a leading global provider of
cloud-based, end-to-end talent
management solutions that enable
customers to find, attract, develop, and
retain the best talent. The award-winning
SilkRoad® Life Suite® includes Talent
Acquisition, Talent Development, and
HRMS solutions that are delivered through
a Talent Portal to drive greater
engagement, collaboration, and user
adoption. The suite is easy to deploy, easy
to use, and affordable for businesses of
every size. Visit www.silkroad.com for
more information.
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20. See how you can catch the automation bug!
What the demo videos!
How Rollins, Inc. Got the
Automation Bug
Thank you!
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