This document discusses how Northern Trust leverages Splunk to track business transactions. It outlines challenges in today's complex transaction processing environments and how Splunk provides capabilities like locating transactions via search, viewing end-to-end process flows, detecting abnormal events, and extracting data analytics. These benefits help improve client experience, reduce risk, drive automation and operational excellence for Northern Trust. The transactional dashboard is powered by Splunk accessing data from various systems and providing a modern user interface.

1. 1northerntrust.com | © NorthernTrust 2016northerntrust.com | © NorthernTrust 2016
Leveraging Splunk for
Tracking Business
Transactions
Arijit Das
Senior Vice President,
Technology and Infrastructure Operations

2. 2northerntrust.com | © NorthernTrust 2016
Agenda
 Introduction
 About Northern Trust
 Complexity of Transaction Processing
 Challenges in Today’s Environment
 Leveraging Splunk for Tracking Business Transactions
 Locating a transaction - Google-like Search Functionality
 End to end process view and transaction velocity
 Trouble-Shooting abnormal events
 Data Analytics
 Benefits
 Transactional Dashboard – Underlying Technology
 Questions

3. 3northerntrust.com | © NorthernTrust 2016
Introduction
Arijit Das
Senior Vice President, Technology Infrastructure and Operations
50 S LaSalle, Mailstop: LQ11, Chicago, IL 60603
Contact: ad136@ntrs.com
• Arijit Das has multiple responsibilities within Northern Trust’s Technology organization,
including:
• Shared Services
• Enterprise Messaging
• Service Oriented Architecture (SOA) Engineering
• Arijit has more than 25 years of experience in the financial industry. Prior to joining
Northern Trust, he worked at US Bank, JPMorgan Chase and Bank of Montreal,
managing both development and infrastructure teams.

4. 4northerntrust.com | © NorthernTrust 2016
Wealth
Management
Leading advisor to
the affluent market
 Individuals
 Families
 Family offices
 Foundations
 Endowments
 Privately held
businesses
About Northern Trust
Founded in 1889, Northern Trust is a global leader in asset servicing, asset management,
and banking for personal and institutional clients.
Corporate &
Institutional Services
Global provider of
investment services for
institutional investors
 Pensions
 Sovereign entities
 Fund managers
 Foundations &
endowments
 Insurance companies
Integrated Global Operating Platform
Banking
$120 billion
in assets
Asset
Servicing
$6.2 trillion
in AUC
Asset
Management
$946 billion
in AUM

5. 5northerntrust.com | © NorthernTrust 2016
Complexity of Transaction Processing
Transactions go through several complex life cycles across systems.
Transmission
systems
Cash
initiation
systems
Canonical
Data
Conversion
Client
Validation
Systems
Liquidity
Modules
Fraud
detection
system

6. 6northerntrust.com | © NorthernTrust 2016
Challenges in Today's Environment
SCENARIO:
• A user receives a phone call from a client about a transaction.
• Next, the user logs into system A, then system B, then system C, to find the transaction.
Where is my transaction
stuck?
Is there a spike in
processing volume, or an
impact on capacity?
How do I get proactive alerts?
Will there be an impact if
an upstream system
slows down?
What’s the
status of my
payment?

7. 7northerntrust.com | © NorthernTrust 2016
Challenges in Today's Environment
Transaction
tracker
dashboard
TRACK
• “Google” like search
• Determine transaction
status
HEALTH
• Easy problem
detection
• Detect “stuck”
transactions
LOOK AHEAD
• Determine imminent
thresholds
• Pro-actively investigate
odd transaction events

8. 8northerntrust.com | © NorthernTrust 2016
Leveraging Splunk for Tracking Business Transactions
Transaction
tracker
dashboard
Benefits
Locating a
transaction
End-to-
end view
of
process
flow
Velocity
measure
ment
Abnormal
event
detection
Data
analytics

9. 9northerntrust.com | © NorthernTrust 2016
Transaction
tracker
dashboard
Locating a transaction - Google-like Search Functionality
Search within
search Free form query allows
us to locate transactions
without knowing all the
details
Free form
Search

10. 10northerntrust.com | © NorthernTrust 2016
End to end process view and transaction velocity
Visual representation of end to
end process
Deducing system health by
computing transaction velocity

11. 11northerntrust.com | © NorthernTrust 2016
Trouble-Shooting abnormal events
“Debug” errors by looking at the original message

12. 12northerntrust.com | © NorthernTrust 2016
Data Analytics
Business intelligence can be extracted from historical
data

13. 13northerntrust.com | © NorthernTrust 2016
Benefits
Client Experience
Provide quick
answers to status
questions – enable
quicker repairs
Risk
Early identification
and mitigation of
issues
Automation
Reduce or eliminate
manual work logs –
provide automated
real time data
Anticipation
Compare what is
happening to what is
expected to take
action
Financial
Reduce penalties by
reacting quickly –
reduce research and
troubleshooting time
Operational
Excellence
improve performance,
STP rates; minimize
service interruptions

14. 14northerntrust.com | © NorthernTrust 2016
Transactional Dashboard – Underlying Technology
Splunk
Data Access Layer
Corporate
Actions
Payment
Systems
Trade
AlternativesSWIFT
Java
User Interface
Angular.js Kendo HTML5 / CSS3
Big Data
Splunk capabilities coupled with modern graphical capabilities makes the transactional
dashboard an innovative tool for its users.