1. Investigating the potential of mobile
phones for e-governance in Indonesia
CPRafrica 2012 / CPRSouth 7
Sri Ranjini Mei Hua
Ezmieralda Melissa

2. Overview
• Background
• Research method
• Findings and discussion
• Conclusion

3. Significance of e/m-governance
application of ICTs to government functions
and processes so as to bring about ‘simple,
moral, accountable, responsive and
transparent’ (SMART) governance (Budhiraja,
2003; Heeks, 2001; Harris, 2004)

4. Conditions for good governance
Organisational
culture
Human
capital
Good
Leadership e-governance governance
Access
Regulatory
environment

5. Lowest internet penetration in SEA

6. Highest mobile internet use

7. Facebook growth

9. Research method
Alexa: online analytics software
Web metrics:
i. top pages visited
ii. sources of upstream sites
iii. audience profile

11. Ranking of internet traffic toward
government sites
1. Ministry of Energy and Mineral Resources
2. Ministry of Agriculture
3. Ministry of Education and Culture
4. Ministry of Communications and Information
Technology
5. Bank Indonesia

12. Ministry of Energy and Mineral Resources

13. Ministry of Energy and Mineral Resources

14. Ministry of Agriculture

15. Ministry of Agriculture

16. Ministry of Education and Culture

17. Ministry of Education and Culture

18. Limitations / Future research
• Cross-country comparison
• Limited sample size
• Theoretical framework

19. Conclusion / Policy Implications
• Optimise social media channels in
communicating public information
• Education: Introduce ICTs into school curriculum
• Community development of mobile apps

20. Thank you
Run_genie@hotmail.com
ranjini@iseas.edu.sg