Office Culture and Creating Workplaces for Wellbeing
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Presentation by Catherine Gall of Steelcase, at Workplace Trends 2012 Conference: Wellbeing and Performance, Thursday 25 October 2012, One Bishop's Square, London, E1 6AD
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Office Culture and Creating Workplaces for Wellbeing
- 1. Workplace trends London 2012 © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 1
- 2. Culture Code 10/30/2012 | 2
- 3. Culture : Why does it matter? “People think and see the world differently because of differing ecologies, social structures, philosophies and educational systems that date back to ancient Greece and China and have survived in the modern world” Professor Richard. E. Nisbett 10/30/2012 | 3
- 4. Isolation Connection Distraction Connection Connection Distraction 10/30/2012 | 4
- 5. Concentration Distraction Distraction Concentration 10/30/2012 | 5
- 6. Fun Serious Serious Fun 10/30/2012 | 6
- 7. Order Chaos Chaos Order 10/30/2012 | 7
- 8. Living Working Working Living 10/30/2012 | 8
- 10. Connecting culture, workplace and design is a “wicked problem” © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 10
- 11. © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 11
- 12. a global research perspective Russia Europe USA China Morocco India © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 12
- 13. The Culture Code 100 Workplaces 11 Countries 6 Dimensions China, France, Germany, Great Britain, India, Italy, Morocco, the Netherlands, Spain, Russia, and the United States. By synthesizing Hofstede’s cultural dimensions and Hall’s proxemics theory, Steelcase uncovered new insights into cultural influences on the workplace.
- 14. What are the relationships between national culture and workplace design? © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 14
- 15. What are the cross-cutting patterns, relationships, common alities and differences across cultures? © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 15
- 16. Research Methods • Comparative analysis of international surveys, research articles, and proprietary Steelcase research; • On-site immersion and observations • Workshops and interviews with local end- users, designers and thought leaders • Heuristic evaluation and expert opinion activities • Behavioral pattern analysis • Prototyping process workshops • Future client validation © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 16
- 17. A day in the life © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 17
- 18. Social rituals 18 © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 18
- 19. Place making 19 © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 19
- 20. What are the relationships between national culture and workplace design? © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 20
- 21. SIX DIMENSIONS OF CULTURE
- 23. EAST vs WEST NL
- 24. USA Embracing change 10/30/2012 | 24
- 25. Workplace Culture in the USA • “Quilt” culture • Standardization and efficiency are valued • “Leader of the pack” approach • “Work is where my laptop is” • Living & working healthy • Yoga mania + mindfulness 10/30/2012 | 25
- 26. The Netherlands A culture of balanced contrasts 10/30/2012 | 26
- 27. Workplace Culture in the Netherlands • Secular multicultural tolerant culture • “Live and let live” approach to life • Authority is earned • Collaboration and consensus prevail • Physical and emotional wellbeing is foundational • Low tolerance to density • Sociability at work is limited 10/30/2012 | 27
- 28. China Fast forwarding the pace of progress 10/30/2012 | 28
- 29. Workplace Culture in China • Longest working hours in the world (9- 11 hours) • Sleeping during the day is not uncommon • Harmony and respect highly valued • Extreme high tolerance to density • High performers switch companies easily • Paternalist leadership approach • Connection to nature and spiritual values is key 10/30/2012 | 29
- 30. India Fast forwarding the pace of progress 10/30/2012 | 30
- 31. Workplace Culture in India • Multiethnic society • Passive fatalism and vibrant entrepreneurial spirit coexist • Family based culture • Chaotic traffic conditions • High tolerance to density • Long term planning is not valued • High employment turnover • High expectation for education 10/30/2012 | 31
- 32. What are the cross-cutting patterns, relationships, commonalities and differences across cultures? © 2012 – Steelcase Inc. | Catherine Gall 10/30/2012 | 32
- 33. Interconnected trends 10/30/2012 | 33
- 34. Holistic approach to wellbeing 10/30/2012 | 34
- 35. Space compression and wellbeing • Close contact or seclusion? • Acceptance of levels of privacy, proximity, density, psychological comfort, etc depends on workers’ cultural background and their perceptions of social distance. 10/30/2012 | 35
- 36. Space compression and wellbeing
- 37. Culture Code 10/30/2012 | 37
Editor's Notes
- Borrowing the idea of contrasting cultures form the HSBC Values campaignCulture is always about values and perceptions….
- Borrowing the idea of contrasting cultures form the HSBC Values campaignCulture is always about values and perceptions….
- Borrowing the idea of contrasting cultures form the HSBC Values campaignCulture is always about values and perceptions….
- Borrowing the idea of contrasting cultures form the HSBC Values campaignCulture is always about values and perceptions….