Susan Haldiman Resume

1. SUSAN HALDIMAN 773-344-4278
4423 N. Lawndale Ave., #3A susan.haldiman@gmail.com
Chicago, IL 60625 www.linkedin.com/in/susan-haldiman
SUMMARY
E-learning manager coordinating online professional training projects through all stages of development and
production. Collaborate with cross-functional teams, vendors, and customer end users to deliver a variety of
courseware and ensure correct functionality on multiple Learning Management Systems. Lead production teams to
meet department goals while maintaining course quality. Participate in software implementations, from needs
analysis through final implementation. Skills include:
• Managing Teams
• Learning Management Systems
• Authoring Tools
• Project Management
• Instructional Design
PROFESSIONAL EXPERIENCE
SURGENT CPE, Devon, PA 2017
Consultant
Led project to evaluate Content Management Systems for creation and storage of print-based training material, in
order to increase production efficiency and reduce manual process steps. Accomplishments include:
• Conducted needs analysis by interviewing key stakeholders to accurately capture current state workflow in detail
and fully document all CMS requirements. Created scorecard for consistent evaluation of vendors.
• Researched leading vendors and conducted discovery meetings to evaluate most appropriate candidates.
• Presented business case to executive team to validate need for CMS and secure approval for project.
• Coordinated vendor demonstrations for key stakeholders. Documented and evaluated results to create a list of
finalists for vendor selection. Reviewed final recommendations with key stakeholders and documented outcome.
WOLTERS KLUWER TAX & ACCOUNTING US, Riverwoods, IL 2002-2017
Learning Solutions Analyst - Coordinator (2013-2017)
Managed internal and external designers to produce over 200 online self-study courses annually. Assigned online
course development, developed and trained teams on process workflows. Facilitated communication between
functional teams, vendors, and customers to deliver courses and ensure functionality on multiple Learning
Management Systems. Accomplishments include:
• Managed internal and external teams to schedule assignments, monitor work, and deliver SCORM and AICC course
packages to multiple LMSs. Set and maintained schedules to meet team initiatives for portfolio development.
• Developed workflows, documented instructions, and trained instructional designers in use of course authoring
tools and templates to increase annual production output.
• Developed job descriptions, interviewed, and hired staff. Conducted annual staff reviews to develop team.
• Led Learning Content Management System migration project to increase course quality and production efficiency.
Evaluated and selected vendor, coordinated testing, troubleshooting, and implementation of new software.
Documented new authoring process and coordinated training for internal and external staff.
• Coordinated with vendors, including needs analysis, evaluation, selection, review of SOWs, implementation, and
maintenance for use of the most appropriate software tools for product initiatives.
• Acted as customer point of contact to support content delivery and course functionality. Performed quality
assurance testing and troubleshooting for course interactions and communication parameters between systems.
Assisted customers with LMS migrations for successful delivery and functionality of courseware on new systems.
• Communicated technical issues to diverse teams and customers to convey information clearly and concisely to non-
technical users to ensure product functionality.

2. SUSAN HALDIMAN susan.haldiman@gmail.com Page 2
Senior Production Specialist (2004-2013)
Utilized authoring software to design courses in print as well as SCORM and AICC online formats. Edited and performed
quality assurance checks on material. Worked closely with subject matter experts to meet regulatory requirements,
ensure accuracy, and schedule delivery of content to meet production targets. Accomplishments include:
• Performed duties as Acting Manager from 2010-2013 while Managing Editor was engaged in an LMS conversion
project, ensuring that design staff maintained ongoing production schedules with quality products.
• Created online and print training courses for tax and accounting professionals, ensuring that the courses confirmed
to department style guide and industry regulations.
• Edited and performed quality assurance checks on material for grammar, clarity, and compliance with industry
standards for Continuing Professional Education materials to maintain sponsorship as an approved provider.
• Converted print material to interactive online format that met established industry requirements, using web
authoring and html editing applications.
• Tested websites to confirm functionality, content accuracy, and layout consistency before launch to customers.
• Created and implemented uniform style guide for online courses to improve customers’ experience.
• Coordinated department print production conversion to improve course presentation and increase workflow
efficiency.
Software Product Support (2002-2003)
Supported customers of sales tax software application and financial planning software. Coordinated communication
among customers, staff, and sales representatives to facilitate efficient resolution of issues. Accomplishments include:
• Served as primary point of contact for customers of sales tax software application designed to streamline
production of customers’ sales tax returns.
• Evaluated customer data for mapping into system and trained customers in use of website interface.
• Supported accounts from initial sale through customer implementation. Tracked timely processing of account
setup, performed quality assurance checks and troubleshooting, and documented results to produce correct
output for customer tax returns. Coordinated communication between customers, staff, developers, managers,
and sales representatives to resolve issues efficiently.
• Reported software defects to developers for improvement of future product releases. Communicated customer
requirements to product development team to enhance software.
• Produced product documentation for customers and staff, including data guidelines, software instructions, process
overviews, training materials, sales meeting presentation materials, project documentation, and update reports on
product enhancements and process improvements.
• Developed and maintained product information database and FAQs to aid sales staff in presentations.
• Organized documentation to communicate technical information from programmers to end users.
• Researched and implemented contact management database to increase speed and efficiency of workflow,
including creating account status reports for product management team.
PROFESSIONAL ASSOCIATIONS AND CERTIFICATIONS
Association for Talent Development, Chicagoland Chapter, eLearning Guild, Lean Six Sigma Green Belt
TECHNICAL SKILLS
DominKnow Claro LCMS, Axentis (proprietary LMS), Learning.net Trellis LMS, SCORM, AICC, Lectora Publisher, iSpring
Suite, MS Office Suite, Adobe Acrobat Professional, Macromedia Dreamweaver, Adobe InCopy
EDUCATION
Illinois State University, Master of Arts (M.A.), English
Illinois Wesleyan University, Bachelor of Arts (B.A.), English, Art