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HERE WE DON’T GO AGAIN!
HOW TO NOT FAIL IN YOUR CHANGE
INITIATIVES THIS TIME!
Dr. Sue Ebbers
LuminEssence Change by Design
October 16, 2013
QUESTIONS WE‟LL ANSWER TODAY
1.

2.

3.

WHY is my organization failing to change (and
what can I do about it?)?
We are SO stuck in our department – how do we
get „unstuck‟?
EVERYONE knows we need to change…but how
do we get everyone on board to actually DO
it????
WHY IS MY ORGANIZATION FAILING TO
CHANGE?
Three

Reasons

You are not solving the real problem.
 Your leadership isn‟t leading.
 People are fuzzy about the change process
(including, and especially, leadership!).

Current
Result

Desired
Result

Gap In Results

YOU MUST SOLVE THE REAL PROBLEM

The Real
Problem!
Current
Result

Desired
Result

Gap In Results

YOU MUST SOLVE THE REAL PROBLEM?

The Real
Problem!
Current
Result

Desired
Result

Gap In Results

YOU MUST SOLVE THE REAL PROBLEM?

The Real
The Real
Problem!
Problem!
YOUR LEADERS MUST BE COURAGEOUS!
YOUR LEADERS MUST BE COURAGEOUS!
 Do



it right.

Don‟t demand overnight
changes. That‟s just …
well… wrong!

 Be

in the boat with your
team


“Do as I do – AND as I
say”.

 Stay

the course.
UNDERSTAND
CHANGE BEFORE
YOU TRY TO
CHANGE THINGS!
THERE ARE FIVE STAGES OF CHANGE…

2 ½ Stages
are Invisible!

Changing
Consistently!

Changed At
Least Six
Months!

Determined
to Change
Thinking
About
Changing…
Not
Going to
Change!

Change Can
Happen Even If You
Don‟t See It!
MOTIVATION:
COMMITMENT PLUS NECESSARY EFFORT
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
FIRST AND SECOND ORDER CHANGE
 Beliefs

drive attitudes and
behavior!
“People learn when
events violate their
expectations.

 Watson:

“People change when
that violation matters to them
enough to do something about
it!”

 Ebbers:
WILLPOWER
INERTIA = PERSISTENCE
INERTIA = PERSISTENCE
LEARN FROM FAILURE
LEARN FROM FAILURE
ADDRESS RESISTANCE…
ADDRESS RESISTANCE …
ADDRESS RESISTANCE RESPECTFULLY!
STUCK???
IT‟S NOT YOUR PEOPLE (USUALLY)!

More than 90% of the Time:
Culture and Processes are the
Problem!
HOW TO GET
PEOPLE READY TO
CHANGE
(Talk to them and treat them like adults)…
RECAP
THANK YOU FOR YOUR TIME!
Dr. Sue Ebbers, CEO
LuminEssence Change by Design
ebbers@changebydesign.us
850.445.6303

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2013 Education Symposium & Expo - How Not to Fail in Your Change Initiatives

Notas del editor

  1. You know most of these things –somewhere along the way, someone told you that you were wrong!
  2. You know most of these things –somewhere along the way, someone told you that you were wrong!