ASUG Virginia Chapter Meeting May 2

1. ASUG Face-to-face Meetings: Education & Networking in Your Local Area AGENDA PAGE: 1
ASUG Virginia Chapter & Public Sector Meeting
Friday, May 2, 2014
Fairfax Water Authority
Frederick P. Griffith Jr. Water Treatment Plant
9600 Ox Road
Lorton, Virginia 22079
(Click on the presentation title to see the corresponding abstract)
8:00 a.m. – 8:30 a.m. Registration, Networking, Continental Breakfast Compliments of our Sponsors
8:30 a.m. – 8:45 a.m. Welcome & ASUG Update
Virginia Chapter Volunteer Leadership Team
Breakout Session #1:
8:45 a.m. – 9:30 a.m.
Track 1 Data Migration Made Easy at Fairfax Water
Charles Kelley, Business Analyst, Fairfax Water & Tammy Powlas, Fairfax Water
Track 2 Learn How Johns Manville Reduced SAP Related Support Calls by Over 50% in One Year and
Improved User Performance with SAP UEM
Ken Payson, Director of Sales, Knoa Software
Breakout Session #2:
9:30 a.m. – 10:15 a.m.
Track 1 Lessons Learned Automating SAP Testing within the Department of Defense
Eric Loeb, Department of Defense & John Feeks, Worksoft
Track 2 SAP HANA & Oracle - Real World Customer Environments
Tina Scarbrough, Oracle Corporation
10:15 a.m. – 10:30 a.m. Break Compliments of our Sponsors
Breakout Session #3:
10:30 a.m. – 11:15 p.m.
Track 1 Why the Cloud? SAP on the AWS Cloud
Christiann Wissmann, Qnovate
Track 2 Optimizing Best Practices in Federal Government using SAP Grantor Management
Chris Coppenbarge, USDA, Foreign Agricultural Service & Nick Coticchia, Genesis Consulting
11:15 a.m. – 12:45 p.m. Lunch and Facility Tour Compliments of our Sponsors
Breakout Session #4:
12:45 p.m. – 1:30 p.m.
Track 1 DIY (Do-It-Yourself) Solution Manager at Fairfax Water
Jeff Smith, Business Analyst, Fairfax Water & Tammy Powlas, Fairfax Water
Track 2 Transparency and Operational Efficiency with SAP ECM/ILM
Bob Alioto, Principle Enterprise Architect, Open Text
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2. ASUG Face-to-face Meetings: Education & Networking in Your Local Area AGENDA PAGE: 2
Breakout Session #5:
1:30 p.m. – 2:15 p.m.
Track 1 Improve User Experience and Productivity Using SAP Screen Personas
George Hagstoz & Todd Barber, IBC, a DBS Company
Track 2 How to Run Both SAP and Non-SAP Systems to Successfully Run and Innovate Your Business
Ajay Vonkarey, SAP Evangelist – Lead, Alpha Sirius
2:15 p.m. – 2:30 p.m. Closing: Meeting Wrap-up and Giveaways
Thank You to Our Sponsors
Lodging Options
 Quality Inn
o 1109 Horner Rd. Woodbridge, VA
o (2.3 miles from location)
 Econo Lodge
o 13317 Gordon Blvd. Woodbridge, VA
o (2.3 miles from location)
 Comfort Inn
o 8180 Silvebrook Rd. Lorton, VA
o (2.6 miles from location)
Abstracts
DIY (Do-It-Yourself) Solution Manager at Fairfax Water
Level: Beginner
In this session, you will learn how Fairfax Water set up IT Service Management (formerly known as Solution Manager
Incident Management formerly known as Service Desk) in-house. See how Fairfax Water uses Solution Manager to
manage SAP support and uses it as a key measure to IT support. Learn how Fairfax Water used super users to help
champion the project.
Jeff Smith, Business Analyst, Fairfax Water
Tammy Powlas, Fairfax Water

3. ASUG Face-to-face Meetings: Education & Networking in Your Local Area AGENDA PAGE: 3
Jeff Smith is a Business Process Analyst at Fairfax Water and is an SAP expert in the EAM area. He also has served as
Solution Manager Super User on Fairfax Water im-plementations.
Tammy Powlas has been an ASUG Volunteer since 2007 and an SAP Mentor since 2010. Tammy was a 2011, 2012
and 2013 Top Contributor to the SAP Community Network.
Data Migration Made Easy at Fairfax Water
Level: Beginner
Fairfax Water migrated two companies into its existing SAP Utilities solution (IS-U). This meant three different
entities with different structures and data. In this session learn how Fairfax Water used SAP’s Data Migration Solution
for SAP Utilities, including the key capabilities and when it can be used. You will learn about SAP's Rapid Deployment
Solutions and learn about Data Ser-vices, from a company who never used it before. The benefit of this type of
solution is you can do it yourself with very little training.
Charles Kelley, Business Analyst, Fairfax Water
Tammy Powlas, Fairfax Water
Chuck Kelley is an SAP expert in the areas of Customer Service, Device Management, Billing and more. He has over
10 years of SAP Utilities experience and is an expert in the field.
Tammy Powlas has been an ASUG Volunteer since 2007 and an SAP Mentor since 2010. Tammy was a 2011, 2012
and 2013 Top Contributor to the SAP Community Network.
Learn How Johns Manville Reduced SAP Related Support Calls by Over 50% in One Year and Improved User
Performance with SAP UEM
Level: Beginner
While in the process of gaining full utilization of the company’s new SAP environment, Johns Manville realized it
needed to know where SAP was actually being used, who was using the software and where problems existed, if any.
At the time Johns Manville averaged about 1,500 help-desk requests per month which translated to 300-500 email
issues per day and an average of 800-1,000 support request phone calls per month. The organization demanded a
solution that would precisely identify existing and potential problem areas in order to ensure that a timely and
proper resolution occurred. Using SAP UEM by Knoa, Johns Manville has been able to provide its manufacturing
plants with a valuable approach to streamlining SAP user data collection for use in improving operational outcomes
to support business productivity, efficiency and agility. With the deployment of Knoa Software, Johns Manville has
reduced SAP support calls by over 50% within a one year timeframe. Johns Manville has seen substantial
improvement in baseline performance and service satisfaction surveys of its users, propelling user satisfaction from
10% to 27% in under six months.
Ken Payson, Director of Sales, Knoa Software
Optimizing Best Practices in Federal Government using SAP Grantor Management
Level: Beginner
Managing grants in the federal government is complex and extensive. There are many rules and regulations, and
many processes, sub-processes, and steps to complete to manage the lifecycle of a federal grant. Learn about the
SAP Grantor Management solution and how one federal agency has successfully implemented the SAP solution to
manage its grants. Learn about the best prac-tices that were designed and developed using Lean Six Sigma and were

4. ASUG Face-to-face Meetings: Education & Networking in Your Local Area AGENDA PAGE: 4
leveraged and imple-mented during the project. Learn about the key capabilities and benefits that the SAP Grantor
management solution brings to simplify a comprehensive and complex business process:
 Overview of the SAP Grantor Management solution
 Overview of the best business practices for Grants Management Lifecycle
 Case study: Learn how one federal government agency implemented SAP Grantor Management
Chris Coppenbarge, Grants Management Officer, USDA, Foreign Agricultural Service
Nick Coticchia, Vice President, Genesis Consulting
Lessons Learned Automating SAP Testing within the Department of Defense
Learn the technical hurdles the Department of Defense encountered at DLA as they were dwarfed by the
organizational hurdles, and that their approach of using a small team proved (luckily) to be beneficial because it kept
the burn rate low while we dealt with organizational roadblocks. This presentation will demonstrate the following:
 Summary of what we've done at DLA
 Timeline showing dominance of organizational vs technical issues
 Recommendations (use a lot of small teams)
 Road ahead (policy that will push more programs to automate)
Eric Loeb, Department of Defense
John Feeks, Worksoft
Improve User Experience and Productivity Using SAP Screen Personas
Level: Intermediate
SAP Screen Personas is an easy way to make your end users more productive and happier with the classic SAP
solutions. You can personalize the screens of SAP for different users using a drag and drop interface. Make users
more productive and accelerate learning curves of new users by implementing SAP Screen Personas.
George Hagstoz, Managing Pricipal, IBC, a DBS Company
Todd Barber, Managing Pricipal, IBC, a DBS Company
SAP HANA & Oracle - Real World Customer Environments
Businesses require real-world performance and the highest level of availability and scalability to stay one step ahead.
SAP architectures continue to grow in complexity so when performance is compromised, it can present a serious risk
to your business.
Companies are looking for options that can provide better performance, greater productivity and ultimately big
savings. The arrival of SAP HANA has created a new set of decisions and combinations that ultimately address and
distinguish data warehouse and core business process workloads more than ever. Many SAP customers are looking
for unique solutions for their mission-critical SAP applications and choosing a coexistence of Oracle Engineered
Systems and SAP HANA for their SAP environment. Join us to hear more!
Tina Scarbrough, Oracle Corporation
Run Technology to Successfully Run Your Business. Understand How to Run Both SAP and Non-SAP Systems to
Successfully Run and Innovate Your Business
Level: Intermediate

5. ASUG Face-to-face Meetings: Education & Networking in Your Local Area AGENDA PAGE: 5
In today's complex IT world, customers always face the challenge of running both SAP and non-SAP system in-tandem
to successfully run their business. While 'RunSAP' is one part of it, cus-tomer always faces the challenge of
integrating various other tools and system to effectively run a successful IT department. Run-Technology ™ provides
the strategy, roadmap and integration of various tools like SAP Solution Manager, HP Quality Center, Remedy,
Service Now, ARIS and many more to run an effective and innovative IT department.
Ajay Vonkarey, SAP Evangelist – Lead, Alpha Sirius
Why the Cloud? SAP on the AWS Cloud
In this session Qnovate will provide a detailed overview of the benefits and limitations of running SAP on the AWS
cloud and key tips for how and when to use the cloud to increase the efficiency of existing SAP landscape and
accelerate the delivery of new projects.
The presentation will focus on providing answers to the questions most frequently asked by organizations running
SAP and looking at cloud options;
 Security?
 Access?
 Performance?
 Benefits?
 Cost?
 Back up and Disaster Recovery?
To illustrate how organizations leverage the benefits of the AWS cloud Qnovate will discuss specific uses cases
including; a complete SAP landscape migration to AWS and an on-demand SAP HANA test and dev solution running
on AWS.
Christian Wissmann, Qnovate
Transparency and Operational Efficiency with SAP ECM/ILM
Level: Intermediate
IT and Business Operations face tightening of budgets coupled with explosive volume increases in mission critical
information and broadening of sources. SAP provides a robust set of solutions that enable management of
information record lifecycle, integrate a wide array of content types (from documents to video to CAD files to…)
within business process, deriving greater user productivity aligned with transparency and compliance requirements.
In this session we will review how SAP solutions fit together to help your organization simultaneously achieve
operational efficiencies and transparency. Our focus will be on SAP Information Lifecycle Management (ILM) and
extended Enterprise Content Management (ECM) solutions.
Bob Alioto, Principle Enterpise Architect, Open Text