1. Teri Aldridge
Lynchburg, TN 37352
303-210-0242
tericaldridge@yahoo.com
SUMMARY OF QUALIFICATIONS
Over 14 years of experience in customer service and hiring and training staff, with a strong ability to multi-task while
following through on details. BA in Human Resources and Organizational Development.
HR EXPERIENCE 10 YEARS
Recruiting (Full Cycle) Training Onboarding Paper-work E-Verify
I-9 Workers Comp HRIS Systems Networking
Employee Files Benefits Policy/Procedures Business Organization
New Hire Orientation Legal Compliance Employee Reviews Employee Retention
Performance Reviews Strong Problem Solving Many Data-Bases/ATS/HRIS
WORK EXPERIENCE
Human Resources Professional 01/2015 – Present
Contracted Positions Colorado
Human Resource Generalist
Current Contract Role; Recruiting Coordinator for Colorado Access- Non Profit Medicare/Medicaid
Cloud Quest Technology LLC – Bloomington, IL 02/2013 – 04/2013
HR Manager
• Onboarding paperwork, offer letters, I9, E-Verify
• Recruiting (Full Cycle)/Screening Candidates for all levels of positions, background checks, MVR, DOT
• Processed ALL employee benefits; including STD, LTD, FMLA, and PTO
• Processed written warnings, separation, and reviews for employees
• Maintained employee relations with managers
• Wrote and posted job descriptions
• Workers Comp.
• New Hire Orientation, developed training for new hires
• Maintained employee files, training/safety certifications
• Reconciled health benefits via employee payroll
• Payroll backup ADP, Kronos
• HRIS Systems: Talco, TalentWise, JJ Keller
• Recruiter for Healthcare, Manufacturing, Retail, and all levels- Labor to Upper Management
Cato- Bloomington, IL 06/2013- 06/2014
Store Manager
• Manager of a woman’s retail fashion store $589,000.
• Increased sales by 30%.
• Held fashion shows in the local area
• Customer Service, P&L, Inventory, Displays
• Hired, trained, fired, coaching, and performed employee reviews
Lifetouch Studio (JCP Portraits) -Fort Smith, AR 07/2011-09/2012
Studio Manager
• Manage the daily operations and staff of the assigned studios to meet or exceed the company goals in sales &
profits, photographic excellence, guest experience/satisfaction and team member engagement
• Coach studio staff to meet or exceed sales growth, sitting, sales average and accessory sales goals
• Take portraits that meet or exceed guest expectations and that meet or exceed the company’s quality and
creativity standards
• Participate in photography training and apply the skills learned
• Develop and maintain positive relations with host store/mall management and associates
• Work at least four weekend days per month and at least one evening per week

2. Affina- Peoria, IL 03/2009-09/2010
Customer Service Representative
• Listened to complex or technical problems, assesses needs that the customer expressed in the products.
Troubleshooting and possibly resolving issues.
• Responds to customer contacts received via incoming calls, Internet, email or white mail in a professional
manner to meet or exceed client expectations.
• Researches answers from tools provided or background knowledge. Analyzes customer’s needs or issues and
selects course of action from many alternatives.
• Handled a variety of problems, questions, or situations following policies of the call center.
• Entered customer data for processing of orders and literature requests.
Spherion/Select Staffing Service- Akron, OH 4/2006- 12/2007
Client Service Supervisor
Operations/Administration:
• Placed appropriately skilled employees on flexible/full time assignments and conducted quality control and
arrival calls on all client orders.
• Determined client’s needs, placed appropriately skilled employees on flexible/full time assignments and
conducted quality control and arrival calls on all client orders.
• Received, wrote and processed all client orders with complete job description and credit information.
Assigned appropriate pay rates for field employees and bill rates for clients within established guidelines.
• Performed daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable,
collections).
• Communicated and coordinated the various aspects of operations required to ensure compliance with
established policies and procedures, as well as local, state and federal laws and guidelines (Workers
Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)
Supervision:
• Recruited, interviewed, made hiring decisions and conducted new employee orientation of flexible
employees. Full Cycle Recruiting
• Counseled flexible employees on behavioral and performance issues, documented and take corrective action
as necessary.
LabPersonnel /Jepsen Investments- Park Ridge, IL 3/2005- 4/2006
Recruiting Coordinator
• Primarily hired for lab medical personal and top administrative positions.
• Recruited, interviewed, made hiring decisions and conducted new employee orientation of flexible
employees. Full Cycle Recruiting
• Managed Monster and Hotjobs accounts, wrote job ads.
• Filled 98% of job orders, and the “hard to find” candidates.
• Determined clients needs, placed appropriately skilled employees on flexible/full time assignments and
conducted quality control and arrival calls on all client orders.
• Received, wrote and processed all client orders with complete job description and credit information.
• Communicated and coordinated the various aspects of operations required to ensure compliance with
established policies and procedures, as well as local, state and federal laws and guidelines (Workers
Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)
DayStar Agency Home InStead- Elmhurst, IL 3/2004 to 3/2005
Staffing Coordinator
• Hired potential caregivers for the elderly. Full Cycle Recruiting
• Administrated full background research on each potential caregiver.
• Managed and created the caregiver and client’s schedules on a daily basis.
• Created and maintained client and caregiver files.
• Created a training procedure for caregivers on elderly safety and illnesses.
EDUCATION
Ashford University: BA in HR Management and Minor Organizational Development
Illinois Central College: Associate’s Degree- Early Childhood Development