An infographic depicting the US results for the 2014 Trust, Engagement & Communication in the Workplace Report - a must read for leaders, managers and HR professionals.

1. 2014 Trust, Engagement &
Communication in the
Workplace Survey
In today’s work environment we
have forgotten that it’s authentic,
two-way conversations that build
trusting relationships. And it is these
trusting relationships that lead to
true employee engagement.
So how well are workers in the USA
doing when it comes to creating and
maintaining these relationships? And
how often are managers holding
these critical conversations?
Our survey* of employees and
managers in the US revealed these
results…
Trusting relationships:
Expectations:
55% of workers believe they have a mutual
trusting relationship with their manager
Only 32% of workers say that their manager’s
words match their actions
50% of workers will go the extra mile if they
are working with an approachable manager
When asked “How clear are you about what your manager
expects from you at work?” US workers responded:
56%
34%
7%
2%
I am very clear
I am fairly clear
I am neither clear nor unclear
I am somewhat unclear
1% I am very unclear
Communication and Appreciation:
Only half of workers are clear on what the
company is trying to achieve and their part in it!
Q: How much do US workers feel genuinely
appreciated?
I always feel
appreciated
I rarely feel
appreciated
I feel neither
appreciated nor
unappreciated
I sometimes
feel appreciated
I never feel
appreciated
32% 43% 11% 11% 3%
VS
30% are often
praised and
understand
why
26% who are
rarely praised
Handling Unhelpful Behaviour:
Q: Have you ever had to approach someone about
negative behaviour that affected you/your team?
12% Yes, but I did not feel comfortable and did not know how to do so properly
at all!
Yes, and I felt confident in my ability to
approach them and discuss the behaviour
41%
No, our team works very well together
25%
No, I would rather not create waves in the team
9%
No, I escalated the issue to my manager or someone of a higher position
No, I don't feel confident in my ability to do this and get a positive outcome
34% who approached someone said it
either wasn’t resolved satisfactorily or
had a negative outcome
5%
8%
Is your manager good at
handling awkward or
difficult situations
73% of workers
? think so
Future Aspirations:
Are we talking to our managers about our 2 year plan
and development opportunities at the company?
65% = yes!
However – 17% don’t feel there are any opportunities for career
development at their current company.
How can you improve these results in your organization?
5 Conversations focuses on five key conversations which can transform
trust, relationships and engagement at work.
Learn more at www.5conversations.co.uk
*All results from a survey of 1000 employees and managers conducted by Atomik Research and The
Oxford Group in July 2014.
© The Oxford Group, 2014