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STRATEGIC PARTNERSHIP FOR INNOVATING THE TRAINING
OF TRAINERS OF THE EUROPEAN AGRI-FOOD COOPERATIVES
Strategic Risk
Management
Unit 9
Programme Overview
1. Programme Introductions
2. Definitions, Principles & Concepts of Risk Management
3. Considering Risk Factors & The Need for RM
4. The Value of Strategic Risk Management
5. Risk Appetite
6. Risk Tolerance
7. Governance & the Role of Directors in ERM
Programme Overview
8. Risk Management
Frameworks
9. Risk Management from an
ISO Perspective
10. Implementing Risk
Management
11. Risk Culture
12. Other Business Risk
a) Operational Risk
b) Reputational Risk
c) Fraud & Improper Conduct
d) Environmental Risk
e) Compliance Risk
f) Market Risk
g) Competition Risk
h) Technology Risk
i) Health & Safety Risk
j) Business Continuity Planning
k) Management Succession
Planning
Risk Management
Ice-Breaker
Programme Introduction
Risk Management
What do you want to get
from today?
Risk Management
Aims:
The aim of this module is to enable learners to
 Understand the Principles of Risk Management as well as the
importance of implementing effective risk management
procedures in business entities.
 Learners will also learn to how to mitigate risks using a variety of
methods.
Objectives: by the end of this module, learners will be able to:
 Be familiar with the principles and elements of risk management
 Understand the meaning of a Risk Framework
 Identify and Assess the Risks
 Conduct a Risk Analysis
A Practical Approach to
Strategic
Risk Management
What is Risk Management All About
Basic Principles, Concepts &
Definitions of
Risk Management
RISK – the possibility that an action, event or set of
circumstances will adversely or beneficially affect
the organisations ability to achieve its business
objectives.
RISK is about the Future and comes from
Uncertainty.
Basic principles, concepts,
definitions
Risk Management involves:
The planned and systematic approach to
identification, evaluation and control of risk.
To manage the probability of specific risks
occurring and the potential impact if they did
occur, taking action to keep exposure to an
acceptable level in a cost-effect way.
Basic principles, concepts,
definitions
A risk is anything that may affect & have an impact
on the Achievement of Organisational Objectives.
Risk Involves Three key factors:
1. Uncertainty
2. Likelihood
Effect
3. Impact
Basic principles, concepts,
definitions
1. A risk is ANYTHING that may affect the
achievement of an organisation’s objectives.
2. It is the UNCERTAINTY that surrounds future
events and outcomes.
3. It is the expression of the likelihood and impact
of an event with the potential to influence the
achievement of an organisation’s objectives.
Basic principles, concepts,
definitions
Uncertainty = Probability
(the probability of something happening)
The chance great or small that an event could
occur.
Generally between 1% and 99%
if 0% chance – there is no risk
if 100% chance – this is a major issue
Uncertainty
Likelihood – the likelihood of the event occurring
Impact – The consequences as a result of the event
occurring
Consequences can range from negative to positive:
1. Risks with negative consequences are called –
THREATS
2. Risks with Positive Consequences are called -
OPPORTUNITIES
Effect – Likelihood & Impact
Threats and opportunities
Threat – a risk that may HINDER the achievement of objectives
Opportunities - a risk that may HELP in the achievement of objectives
Interest rates
Foreign exchange rates
Supply of service/product/resources
Demand/uptake for service/product/resources
 The economy
The weather
The stock market
Introduce yourselves
to others at your table
Pick a risk – discuss it
as both a threat and
an opportunity
Report to the large
group. Pick a
spokesperson.
Group Exercise 1 – 10 minutes
Run Break Timer – 15 minutes
Considering Risk Factors &
the Need for
Risk Management
Probability
Expected
Timing
Impact
Frequency
Risk Factors
Risk management is:
“A process which aims to help organisations understand,
evaluate and take action on all their risks with a view to
increasing the probability of success and reducing the
likelihood of failure.”
Institute of Risk Management
“A process, effected by an entity’s board of directors,
management and other personnel, applied in strategy
and across the enterprise, designed to identify potential
events that may affect the entity and manage risks to be
within its risk appetite, to provide reasonable assurance
regarding the achievement of entity objectives”
COSO Enterprise Risk Management – Integrated Framework 2004.
Understanding the concept of RM
Why the Need for Risk Management
“The only alternative to risk management
is crisis management --- and crisis
management is much more expensive,
time consuming and embarrassing.”
James Lam, Enterprise Risk Management,
Whiley Finance © 2003
Why the Need for Risk Management
“Without good risk management practices,
(organisations) cannot manage its resources
effectively. Risk management means more
than preparing for the worst; it also means
taking advantage of opportunities to
improve services or lower costs”
Sheila Fraser, Auditor General of Canada
Risk Management is now an integral part of
business planning in private & public-sector
organisations throughout the world.
Why the Need for Risk Management
 Increase risk awareness – What could affect the
achievement of objectives? What could change?
What could go wrong? What could go right?
 Increase understanding of risk – sensitivities.
What makes my risks
increase/decrease/disappear?
 Promote a “healthy” risk culture – It’s safe to talk
about risk. Open and transparent.
 Develop a common and consistent approach to
risk across the organisation. Not intuition-based.
Why the Need for Risk Management
 Allows intelligent “informed” risk-taking.
 Focuses efforts –helps prioritise.
 Is proactive…. not reactive – Prepare for risks before they
happen. Identify risks and develop appropriate risk mitigating
strategies.
 Improve outcomes – achievement of objectives (corporate,
clinical, etc)
 Really comes to down to simple good management
 Enables accountability, transparency and responsibility
 and maybe even mean survival
Why the Need for Risk Management
Enterprise vs Integrated
Risk Management
Similarities:
 Formal process
 Consistent and systematic
 Includes projects, programs,
operations
 Is embedded in key processes such
as strategic planning, budgeting,
project planning, evaluation, etc.
 Must be driven and supported by
Leadership
 Adds value to decision-making
Differences:
Enterprise-wide:
 Is organisational-centric
 Success is defined as
implementation over the
entire organisation
Integrated:
 Takes a systems-focus
 May actually create risks for
individual organizations
A Siloed Approach to RM
An Enterprise Approach to RM
A Siloed Approach An Enterprise Approach
Financial
Risk
Technolo
gy Risk
Environ
mental
Risk
Market
Risk
Strategi
c Risk
Operation
al Risk
Financial
Risk
Technolog
y Risk Environ
mental
Risk
Market
Risk
Strategi
c Risk
Operationa
l Risk
Enterprise
Risk
Management
The Value of
Strategic Risk Management
The Value of Strategic RM
No Big
Surprises
No Missed
Opportunities
No Big
Mistakes
Early Warning Systems
 Systematically Identify, assess and prioritise risks
 Avoid unrewarded risks
 Promote organisational learning amongst management
 Reduce chance of repeated problems
Operational Resilience
 Provide assurance that key risks are understood and
mitigated
 Prevent & rapidly respond to potential catastrophic failures
 Secure and protect staff, processes and technology
 Align organisational goals with stakeholder requirements
Enhance organisational Value
 Seek growth, ensuring threats are understood and
vulnerabilities are mitigated
 Accelerate ability to respond to change and opportunities
 Identify opportunities to improve performance and reduce
costs
The Value of Strategic RM
Risk Appetite
 Risk appetite can be defined as 'the amount
and type of risk that an organisation is willing
to take in order to meet their strategic
objectives.
 Risk appetite and tolerance need to be high
on any board's agenda and is a core
consideration of an enterprise risk
management approach
Risk Appetite
Risk Appetite influences how risks are assessed
and managed.
 Acceptance
 Tolerated
 Shared
 Reduced (Mitigated)
 Tranfered
 Avoided
Are risk treatments implemented or postponed
Risk Appetite
Risk Appetite
F
R
E
Q
U
E
N
C
Y
SEVERIT
Y
The following factors influence Risk Appetite:
1. External Environment
2. People
3. Business Systems & Policies
Risk Appetite’s are very specific to individual
organisations
There is no “one size fits all” solution
Risk Appetite
A well defined Risk Appetite should have the
following characteristics:
Risk Appetite Characteristics
1. Reflective of Strategy, including objectives,
Business Plans and Stakeholder Expectations
2. Reflective of ALL aspects of the organisation
3. Acknowledge a willingness and capacity to take
risks
4. Is documented as a formal Risk Appetite
Statement
1. Considers the Skills, Resources and Technology
to monitor and manage the risk exposure in the
context of the risk appetite
2. Is inclusive of a Tolerance for Loss or negative
events that can be reasonable quantified
3. Is periodically reviewed and reconsidered with
reference to evolving industry and market
conditions
4. Has been approved
by the Board
Risk Appetite Characteristics
 At Board level, risk appetite is a driver of
strategic risk decisions.
 At executive level, risk appetite translates
into a set of procedures to ensure that risk
receives adequate attention when making
tactical decisions.
 At operational level, risk appetite dictates
operational constraints for routine activities.
Risk Appetite
Risk Tolerance
What is Risk Tolerance
 The degree of variability in risk, that an
organisation is willing to withstand.
Risk Tolerance
 Business Objectives
 Return on Investments
 Risk Capital
 Time
 Experience / Perseverance
Factors affecting Risk Tolerance
Governance
and the
Role of Directors
in Risk Management
ERM Governance is
about 3 things:
1. Understanding Limits
of Acceptable Risk
2. Providing confidence
and guidance to
management
3. Anticipating events to
position success.
ERM Governance
Directors Requests for RM
Risk Governance Structures
A Typical Risk Management Structure
Risk Management
Officer
Implements &
maintains RM system
Board
Resource and
oversee RM system &
policy
Risk Committee
Optional body which
the RM Officer reports
to
CEO / Manager
Implements internal
controls
Internal Audit
Independent check of
controls
Risk Governance Structures
Key Officers
Individual Roles & Reporting
Officer… Does… Reports…
Risk
Management
Officer
• Risk audit
• Maintains RM Policy
• Consults w/ management
team on risk response
• Training
• Reports findings to
board and manager
Manager • Maintains system of internal
control
• Reports progress to
board
Board • Oversees RM system &
policy
• Performance manages
manager (& RM officer?)
• Decisions on RM
policy and
performance via
Board Report
Internal Audit • Independently audits the
effectiveness of internal
controls
• Reports issues to
the board
Risk Governance Structures
 Governance is the process by which directors oversee the
decisions and actions of executive management in a
constructive manner, consistent with applicable laws and
regulations, as management formulates and executes
strategies to accomplish enterprise objectives.
 Effective governance provides assurance to investors and
other key stakeholders that the enterprise conducts its
affairs with integrity and reports its performance in a fair
and transparent manner
 ERM & Governance are inextricably linked.
RM and the role of Directors
 Good governance facilitates implementation of ERM
because ERM is built on transparency.
 An effective ERM infrastructure will provide greater
confidence to the board and to executive management
that risks and opportunities are being systematically
identified, rigorously analysed and effectively managed
across the organisation as a whole.
RM and the role of Directors
Specific functions include:
 Understand the risks the organisation faces in the
context of business objectives.
 Provide oversight over ERM
 Policy development.
 Ensure appropriate strategies and capabilities are in
place to manage key risks
 Ensure that growth & innovation are encouraged and
rewarded
RM and the role of Directors
Specific functions include:
 Ensure that performance measures and targets do not
encourage excessively risky behaviour
 Ensure that effect internal controls and check are in place
 Ensure that management has in place the appropriate
capabilities to execute approved risk responses.
 Ensure that the risk appetite is inherent in the
organisations opportunity seeking behaviour in
developing new products, and markets and that the
appetite is clearly understood and managed
RM and the role of Directors
RM and the role of Directors
Think about your individual
role in risk management
system, is there anything listed
that is not within your
capability?
Risk Governance Structures
RM and the role of Directors
Run Break Timer – 60 minutes
Welcome Back
In your role there are times when you may need to think outside the
box
9 – DOT Puzzle
In your role there are times when you may need to think outside the
box
9 – DOT Puzzle
Risk Management
Frameworks
A Simple Framework
Evaluate
& Take
Action
Establish
Objectives
Identify
Risks &
Controls
Assess
Risks &
Controls
Monitor
& Report
Step 1 Step 2 Step 3 Step 4 Step 5
Communicate, learn, improve
What is a Risk Framework about?
Establish
Context
•External factors
•Internal factors
Risk
Assessment
 Identification
 Analysis 
Evaluation
Risk Treatment
 Retain  Reduce
 Transfer  Remove
Monitoring &
Review
Communicatio
n &
Consultation
•Risk Treatment
•Avoid
•Transfer
•Control / Contain /
Reduce
•Accept
•Risk Register
•Regular Reviews
•Key Risk Indicators
•Incident Management
•Audit
•Board
•Likelihood
•Impact
•Gross (inherent)
•Net (Residual)
•Target
•Context Setting
•Stakeholders
•Risk Policy
•Sources of Risk
•Internal / External
•Risk Appetite
•Risk Tolerance
identify Assess
Mitigate
Monitor
&
Report
Risk Management Framework
COSO Risk Management
Framework
COSO RM Framework
 four categories of objectives across the top –
strategic, operations, reporting and
compliance
 eight components of enterprise risk
management
 the entity, its divisions and business units are
depicted as the third dimension of the matrix
COSO RM Framework
1. Internal Environment
This component reflects an entity’s enterprise
risk management philosophy, risk appetite,
board oversight, commitment to ethical values,
competence and development of people, and
assignment of authority and responsibility.
It encompasses the “tone at the top” of the
enterprise and influences the organization’s
governance process and the risk and control
consciousness of its people.
The eight components of ERM
2. Objective-Setting
Management sets strategic objectives, which
provide a context for operational, reporting
and compliance objectives.
Objectives are aligned with the entity’s risk
appetite, which drives risk tolerance levels
for the entity, and are a precondition to
event identification, risk assessment and risk
response.
The eight components of ERM
3. Event Identification
Management identifies potential events that
may positively or negatively affect an entity’s
ability to implement its strategy and achieve its
objectives and performance goals.
Potentially negative events represent risks that
provide a context for assessing risk and
alternative risk responses. Potentially positive
events represent opportunities, which
management channels back into the strategy
and objective-setting processes.
The eight components of ERM
4. Risk Assessment
Management considers qualitative and
quantitative methods to evaluate the
likelihood and impact of potential events,
individually or by category, which might
affect the achievement of objectives over a
given time horizon.
The eight components of ERM
5. Risk Response
Management considers alternative risk
response options and their effect on risk
likelihood and impact as well as the resulting
costs versus benefits, with the goal of
reducing residual risk to desired risk
tolerances.
Risk response planning drives policy
development.
The eight components of ERM
6. Control Activities
Management implements policies and
procedures throughout the organization, at
all levels and in all functions, to help ensure
that risk responses are properly executed.
The eight components of ERM
7. Information and Communication
The organisation identifies, captures and
communicates pertinent information from
internal and external sources in a form and
timeframe that enables personnel to carry
out their responsibilities.
Effective communication also flows down,
across and up the organization. Reporting is
vital to risk management and this component
delivers it.
The eight components of ERM
8. Monitoring
Ongoing activities and/or separate evaluations
assess both the presence and functioning of
enterprise risk management components and
the quality of their performance over time. The
thought process underlying the above
framework works in the following manner:
For any given objective, such as operations,
management must evaluate the eight
components of ERM at the appropriate level,
such as the entity or business unit level.
The eight components of ERM
COSO – A Framework for Risk Management
Run Break Timer – 15 minutes
Risk Management
from an
ISO Perspective
Managing risk from ISO
31000 perspective
Internal &
External
Factors
Risk
Assessment
Risk
Treatment
Monitor &
Review
O
B
J
E
C
T
I
V
E
S
• Identify
• Analyze
• Evaluate
Managing risk from ISO
31000 perspective
Implementing
Risk Management
The most important phase of the risk
management process includes:
 Risk Identification
 Risk Analysis
 Risk Response
Implementing Risk Management
The aim of risk identification is to get an
overview of all risks facing an organisation
 Scan the environment
 Capture both cause and effect
 Involve stakeholders
 Determine risk ownership
 Scan the horizon
Implementing Risk Management
OPPORTUNI
TY
THREAT
remember that risks are uncertainties that can represent not only a threat but also an
opportunity.
Evaluating the Risk (Risk Analysis)
 Review of the existing controls and the
implementation of any necessary additional
controls.
 Identify a Treatment Strategy
Implementing Risk Management
Categorizing Risk –
Comprehensive Political or Reputational Risk
 Financial Risk
 Service Delivery or Operational Risk
 People / HR Risk
 Information/Knowledge Risk
 Strategic / Policy Risk
 Stakeholder Satisfaction / Public Perception Risk
 Legal / Compliance Risk
 Technology Risk
 Governance / Organizational Risk
 Equity Risk
 Privacy Risk
 Security Risk
Risk Response or Risk Treatment
Implementing Risk Management
Acting on Risks
 Auditable actions
 must be completed within a defined
timescale
 Task allocated to identified individuals.
Acting on Risks
Monitor & Review
Risk Register
 should be viewed as a risk action plan that
includes details of the current controls and
details of any further actions that are
planned.
 Is a compliance requirement
Implementing Risk Management
Risk Register
Contents
1. The Risk
2. Root Cause
3. Mitigating Controls
4. Corrective Action Plan
5. Responsible Persons
6. Target Date (timeframe)
7. Impact & Probability Assessment
Implementing Risk Management
 People
 Organisation
 Process
 Systems
 Change Management
Implementation Challenges
People
 Lack of commitment / buy-in from board,
senior management and staff
 No in-house expertise or experience on
establishing / implementing risk management
 Risk Management Culture no established
Implementation Challenges
Organisation
 No Appropriate Risk Management Structures
in place
 Not aligned with Organisational Objectives /
Strategy
 Not aligned with Business Units
 No clear strategy on Risk Appetite and Risk
Tolerance
Implementation Challenges
Process
 No funding or dedicated budget for Risk
Management
 No clear understanding of policies and
procedures to establish a risk management
architecture
 Failure to prioritise implementation activities
Implementation Challenges
Systems
 Lack of adequate technological systems to
measure risks
 Inadequate system to communicate and
capture risk management information
 Systems not fully integrated – traditional ways
of doing things
Implementation Challenges
Change Management
 Articulating and measuring the potential
benefits of ERM
 Integrating ERM into Organisational Strategy
 Understanding of Industry specific risks and
risk management standards / solutions
Implementation Challenges
Remember………
Establish
Context
•External factors
•Internal factors
Risk
Assessment
 Identification
 Analysis 
Evaluation
Risk Treatment
 Retain  Reduce
 Transfer  Remove
Monitoring &
Review
Communicatio
n &
Consultation
Risk Culture
Is system of values and behaviours present in
an organisation that shapes risk decisions of
management and employees.
Risk Culture
An effective risk culture is one:
 that enables and rewards individuals and
groups for taking the right risks in an
informed manner.
 Where inappropriate behaviours are
challenged and sanctioned
 Risk management skills and knowledge
valued, encouraged and developed, with a
properly resourced risk management
function
Risk Culture
An effective risk culture is one:
 Where the Culture of a group arises from the
repeated Behaviour of its members
 The Behaviour of the group and its
constituent individuals is shaped by their
underlying attitudes
 Both Behaviour and Attitudes are influenced
by the prevailing Culture of the group
Risk Culture
What can the board do about culture?
 Boards of organisations should understand and
address their risk cultures.
 The board has a responsibility to set,
communicate and enforce a risk culture that
consistently influences, directs and aligns with
the strategy and objectives of the business and
thereby supports the embedding of its risk
management frameworks and processes.
Risk Culture
The board needs to ask:
 what is the current risk culture in our
organisation and how do we improve risk
management within that culture?
 how do we want to change that culture?
 how do we move from where we are to where
we want to be?
Risk Culture
This starts with the risk behaviours, attitudes and
culture of the board itself and reaches down
through the organisation.
 Tone at the top
 risk leadership - clarity of direction
 how the organisation responds to bad news
 Governance
 the clarity of accountability for managing
risk
 the transparency and timeliness of risk
information
Risk Culture
 Competency
 the status, resources and empowerment
of the risk function
 risk skills - the embedding of risk
management skills across the organisation
 Decision making
 well informed risk decisions
 appropriate risk taking rewarded and
performance management linked to risk
taking.
Risk Culture
Risk Culture
 Crucial to set tone from the top – Leadership
& Consistency
 Promote Risk Management as a day-to-day
management tool – to ensure the
achievement of strategic objectives and
enhance service delivery
 Senior Management should establish clear
risk roles and responsibilities
Institutionalising Risk Management
 Staff should have the capacity to perform risk
management roles
(skills, training, knowledge, information and resources)
 Integrated with Strategic Planning (new initiatives
& Projects)
 Every person has a role to play
(Performance Management)
Institutionalising Risk Management
Other Business related
Risks
Remember………
Operational Risk is the risk of loss resulting from
inadequate or failed internal processes, people,
and systems, or from external events.
It is better viewed as the risks related to an
organisation's core processes.
Examples of operational risk include risks arising
from catastrophic events (e.g., hurricanes),
computer hacking, internal and external fraud, the
failure to adhere to internal policies, and others.
Operational Risk
 frequency – how often
the event occurs
 impact – the amount of
the losses resulting
from the event
Operational Risk
Operational risk events are classified by two
factors:
Categorising Operational Loss
 There are four fundamental steps to
managing operational risk.
 Each leads to improvements in
management and control quality and
greater economic profit.
Managing Operational Risk
Framework
 Risk Strategy,
Tolerance
 Roles &
Responsibilities
 Policies &
Procedures
 Risk definition &
categorisation
Processes
 Loss Data
collection
 Risk Indicator Data
collection
 Control Self-
Assessment
 Risk Assessment &
Analysis
 Workflow
 Automatic
Notification
 Follow-up action
Measurement
 Estimation of
Annual Losses –
Cost of
operational
Failure
 Estimation of VaR
– Risk Capital
 Estimation of
scores
representing
quality of internal
controls
Reporting
 Integrated MIS
Reporting
 Awareness of
exposure
 Knowledge of
controls quality
 Cost benefit
analysis
 Improved risk
mitigation and
transfer strategy
Operational Risk
Operational Risk Framework - ORM
Operational Risk Governance
 A threat or danger to the good name or
standing of a business or entity
 “a risk of loss resulting from damages to a
firm's reputation, in lost revenue; increased
operating, capital or regulatory costs; or
destruction of shareholder value, consequent
to an adverse or potentially criminal event
even if the company is not found guilty.”
 reputational risk may not always be the
company's fault
Reputational Risk
 Industrial accident
 Revelation of unethical or criminal
practices.
 Product recall.
 Extended service outage.
Reputational Risk
Examples of Reputational Risk
 The biggest problem
with reputational risk is
that it can literally erupt
out of nowhere
 reputational risk can be
mitigated through
prompt damage control
measures
Reputational Risk
Risk Treatment
Mitigating Reputational Risk
1. Reputational damage stems from a breakdown
of trust. It challenges the perceived strength of
a company and its management, and
undermines relationships with key
stakeholders.
2. Companies are exposed to reputational
damage even when they have done little
wrong. Conversely, a strong market position or
brand may mitigate impacts even when a
company is at fault.
Reputational Risk – Ten Takeaways
3. An impaired reputation can affect companies
in different ways over different time horizons.
Assessments of potential damage should
distinguish between visible effects such as
share price, earnings, and balance sheet
consequences, and the less measurable impact
of continuous brand degradation.
4. Attempts to quantify reputational risk
rigorously are fraught with difficulty. The use
of scenarios can help companies gauge the
potential magnitude of incidents and identify
mitigation opportunities.
Reputational Risk – Ten Takeaways
5. Reputation risk management involves more
than just effective communication. In addition
to external relations activities, it requires the
integration of enterprise risk management
practices, a strong operating culture, and
corporate preparedness.
6. Good corporate behaviour is the best
safeguard against reputational challenges.
Establishing a culture that is ethical and
mindful of risk requires committed leadership,
as well as processes and structures that allow
less tangible values to flourish.
Reputational Risk – Ten Takeaways
7. Chief Executives should set the tone from the
top in building corporate resilience to
reputation risk. They must also show visible
leadership in a crisis and commit the company
to putting things right.
8. A mishandled response to a crisis can generate
more reputational damage, and spur greater
financial consequences, than the incident
itself. This is especially true when the response
appears to undermine the company’s core
values.
Reputational Risk – Ten Takeaways
9. As they recover from a reputational crisis,
companies need to find an astute balance
between ongoing sensitivity to stakeholders
and hard-edged commercial decisions, to avoid
underestimating or overestimating the scale of
the predicament.
10. Brand development work can strengthen
corporate resilience to reputation risk or
recovery from an incident only when
communication efforts are underpinned by
tangible strategic, governance, and operational
commitments.
Reputational Risk – Ten Takeaways
Abusing your position of Responsibility for
inappropriate reasons:
 Monetary Gain:
× Embezzlements
× Fraudulent Claims
 Conflicts of Interests
 Ensure proper Controls / Governance procedures
 Accounting systems
 Procurement
Fraud & Improper Behaviour
Environmental Risk can be broken in to two
sub-categories:
 Business Environment
 Green Environment
Environmental Risk
 Competitors
 Technology
 Logistics
 Sensitivity
 Shareholder
Expectations
 Capital
Business Environment
 Political
 Legal
 Industry
 Financial Markets
 Human Capital
 Environmental Risk can be defined as the “actual
or potential threat of adverse effects on living
organisms and the environment by effluents,
emissions, wastes, resource depletion, etc.,
arising out of an organization's activities.”
 Environmental risk management involves the
search for a 'best route‘ between social benefit
and environmental risk. It is a balancing or
trading-off process in which various combinations
of risks are compared and evaluated against
particular social or economic gains.
Green Environment
Compliance risk is the potential for losses and
legal penalties due to failure to comply with laws
or regulations.
Compliance risk is the threat posed to an
organisation’s financial, organisational, or
reputational standing resulting from violations of
laws, regulations, codes of conduct, or
organisational standards of practice.
Compliance
 A compliance Risk
Assessment aims to
specifically identify
legal or regulatory
compliance risks
 Is closely linked with
the enterprise or
internal audit risk
processes
Compliance
Compliance
Compliance
Figure 1: Enterprise ethics and compliance program and risk exposure framework – An
illustrative example (© Deloitte Development LLC)
Market risk is the risk of losses in positions arising
from movements in the market
Two main considerations:
 Financial Markets
 Product / Commodities
Markets
Finance
 Volatility
 Equities
 Stock Prices
 Interest Rates
These will be discussed in more detail
in the Financial Risk Module
Markets
Product / Commodities
 Competition
 Quality
 Trade
 Consumers
 Business Processes
The potential for losses due to competitive
pressures.
The potential for reduced revenue or declining
margins due to the price, product, promotion or
distribution actions of a competitor.
Competition
Technology risks threaten assets and processes
vital to your business and may prevent compliance
with regulations, impact profitability, and damage
your company's reputation in the marketplace.
 Information technology (IT) risk can result from
human error, malicious intent, or even
compliance regulations.
Technology Risk
Examples of Technology risks
 An ecommerce website crashes
resulting in lost revenue.
 A technology project goes over
budget and fails to meet goals
set out in its business case.
 A security incident results in
theft of customer data resulting
in legal liability, reputational
damage and compliance issues.
Technology Risk
Risk Treatment
Health & Safety legislation > Why important?
Where?
 Safety, Health & Welfare At Work Act (2005)
 Codes of Practice
What does it say?
 Secure & Improve the Health, Safety & Welfare of
People at Work
What does it do?
 Identifies “Undertakings”, “Persons in control” and
“Directors”
 Duties
 Offences
 Health & Safety Authority / Regulator
Health & Safety
Safety, Health & Welfare At Work Act
 Duties for Undertakings
Management of Co-Op
Director responsibility
Duties include:
 Safety Statement – the “How” document (s.20)
 Hazard Identification (s.19)
 Risk Assessment (s.19)
 Implement necessary improvements (s. 19.4)
 Written statement - Risks & Hazards
Measures & Resources
Plans & Procedures – “Who” and “When”
Co-operation of staff
Health & Safety
Who is Covered by the Act?
The Health & Safety at Work etc Act applies to:
 Employers, self employed and employees
 Casual employees, (including part-time) and trainees
 Sub-contractors
 Anyone who uses the workplace (premises)
 Anyone using equipment
 Visitors/customers (paying or otherwise) to the workplace
(premises)
 Suppliers
 Those who control premises
 Those affected by the work
 Users of the end product
 Anyone who uses the professional services of the company
 Anyone on the premises unlawfully
Employers’ Responsibilities Under the Act
Employers must provide:
 A safe workplace and safe systems
of work
 Safe access and egress
 Training for employees
 A written safety policy
 Safe machinery, plant and
equipment
Health & Safety
 More specific duties
 What must a Co-operative and its Management ensure?
 HSA Guidance documents
Directors
Safe
Machinery,
Plant &
Equipment
Safe
Facility
Training
Safe
Systems
Health & Safety Legislation – Offences & Penalties
Example
Impeding an Order of High Court
Powers of HSA to seek injunctions from Court
Site “should be restricted or immediately prohibited until
specified measures have been taken to reduce the risk to a
reasonable level” (s.71)
If you kept the Site open it would “contravene” an “order”
and be an offence (s. 77.5)
Liability for offences – applies to Directors (s.80)
Penalties (s.78 (2))
Summary - €3,000 and/or 6 months
Indictment - €3m and/or 2 years
Health & Safety
Business continuity planning (or BCP) is the
process of creating systems of prevention and
recovery to deal with potential threats to an
organisation.
Business Continuity Planning - BCP
 Continuation of Critical Business Processes in
the event of significant business interruption or
disaster.
Business Continuity Planning - BCP
http://www.disasterrecoveryplantemplate.org/business-continuity-checklist/
 Five Stage Process
1. Analysis
2. Solution Design
3. Implementation
4. Testing
5. Maintaining
Business Continuity Planning - BCP
 Is a critical factor in sustaining the success of
their organisations.
Management Succession Planning - MSP
 Proactive succession planning efforts reduce the
risk of hiring and promotion mistakes, loss of
institutional knowledge, and the negative impact
of turnover in key roles.
Succession Planning is a Continuous Process
Some of the critical steps include:
 Identifying key business challenges facing the
organization
 Creating a leadership success profile
 Assessing identified candidates for key roles
 Creating transition plans for new leaders
 Developing internal talent
 Tracking, documenting, and monitoring the
process
Management Succession Planning - MSP
Management Succession Planning - MSP
 Succession planning is an important strategic
business initiative for all organizations.
 By (1) starting early, (2) embracing succession
planning as a process, not a one-time event, (3)
objectively assessing candidates for key positions,
and (4) developing talent,
you can:
 ensure that your organisation has effective leaders
prepared to fill key roles to meet the business
challenges of today and tomorrow.
Management Succession Planning - MSP
Questions
Strategic Risk Management

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ToTCOOP+i O3 o4 unit-9_final_version_en

  • 1. House Keeping  Health & Safety  Security  Classroom agreement  Breaks  Trainer Introduction Turn Off Mobile Phones
  • 2. STRATEGIC PARTNERSHIP FOR INNOVATING THE TRAINING OF TRAINERS OF THE EUROPEAN AGRI-FOOD COOPERATIVES Strategic Risk Management Unit 9
  • 3. Programme Overview 1. Programme Introductions 2. Definitions, Principles & Concepts of Risk Management 3. Considering Risk Factors & The Need for RM 4. The Value of Strategic Risk Management 5. Risk Appetite 6. Risk Tolerance 7. Governance & the Role of Directors in ERM
  • 4. Programme Overview 8. Risk Management Frameworks 9. Risk Management from an ISO Perspective 10. Implementing Risk Management 11. Risk Culture 12. Other Business Risk a) Operational Risk b) Reputational Risk c) Fraud & Improper Conduct d) Environmental Risk e) Compliance Risk f) Market Risk g) Competition Risk h) Technology Risk i) Health & Safety Risk j) Business Continuity Planning k) Management Succession Planning
  • 7. Risk Management What do you want to get from today?
  • 8. Risk Management Aims: The aim of this module is to enable learners to  Understand the Principles of Risk Management as well as the importance of implementing effective risk management procedures in business entities.  Learners will also learn to how to mitigate risks using a variety of methods. Objectives: by the end of this module, learners will be able to:  Be familiar with the principles and elements of risk management  Understand the meaning of a Risk Framework  Identify and Assess the Risks  Conduct a Risk Analysis
  • 9. A Practical Approach to Strategic Risk Management
  • 10. What is Risk Management All About
  • 11. Basic Principles, Concepts & Definitions of Risk Management
  • 12. RISK – the possibility that an action, event or set of circumstances will adversely or beneficially affect the organisations ability to achieve its business objectives. RISK is about the Future and comes from Uncertainty. Basic principles, concepts, definitions
  • 13. Risk Management involves: The planned and systematic approach to identification, evaluation and control of risk. To manage the probability of specific risks occurring and the potential impact if they did occur, taking action to keep exposure to an acceptable level in a cost-effect way. Basic principles, concepts, definitions
  • 14. A risk is anything that may affect & have an impact on the Achievement of Organisational Objectives. Risk Involves Three key factors: 1. Uncertainty 2. Likelihood Effect 3. Impact Basic principles, concepts, definitions
  • 15. 1. A risk is ANYTHING that may affect the achievement of an organisation’s objectives. 2. It is the UNCERTAINTY that surrounds future events and outcomes. 3. It is the expression of the likelihood and impact of an event with the potential to influence the achievement of an organisation’s objectives. Basic principles, concepts, definitions
  • 16. Uncertainty = Probability (the probability of something happening) The chance great or small that an event could occur. Generally between 1% and 99% if 0% chance – there is no risk if 100% chance – this is a major issue Uncertainty
  • 17.
  • 18. Likelihood – the likelihood of the event occurring Impact – The consequences as a result of the event occurring Consequences can range from negative to positive: 1. Risks with negative consequences are called – THREATS 2. Risks with Positive Consequences are called - OPPORTUNITIES Effect – Likelihood & Impact
  • 19. Threats and opportunities Threat – a risk that may HINDER the achievement of objectives Opportunities - a risk that may HELP in the achievement of objectives Interest rates Foreign exchange rates Supply of service/product/resources Demand/uptake for service/product/resources  The economy The weather The stock market
  • 20. Introduce yourselves to others at your table Pick a risk – discuss it as both a threat and an opportunity Report to the large group. Pick a spokesperson. Group Exercise 1 – 10 minutes
  • 21. Run Break Timer – 15 minutes
  • 22. Considering Risk Factors & the Need for Risk Management
  • 24. Risk management is: “A process which aims to help organisations understand, evaluate and take action on all their risks with a view to increasing the probability of success and reducing the likelihood of failure.” Institute of Risk Management “A process, effected by an entity’s board of directors, management and other personnel, applied in strategy and across the enterprise, designed to identify potential events that may affect the entity and manage risks to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives” COSO Enterprise Risk Management – Integrated Framework 2004. Understanding the concept of RM
  • 25. Why the Need for Risk Management “The only alternative to risk management is crisis management --- and crisis management is much more expensive, time consuming and embarrassing.” James Lam, Enterprise Risk Management, Whiley Finance © 2003
  • 26. Why the Need for Risk Management “Without good risk management practices, (organisations) cannot manage its resources effectively. Risk management means more than preparing for the worst; it also means taking advantage of opportunities to improve services or lower costs” Sheila Fraser, Auditor General of Canada
  • 27. Risk Management is now an integral part of business planning in private & public-sector organisations throughout the world. Why the Need for Risk Management
  • 28.  Increase risk awareness – What could affect the achievement of objectives? What could change? What could go wrong? What could go right?  Increase understanding of risk – sensitivities. What makes my risks increase/decrease/disappear?  Promote a “healthy” risk culture – It’s safe to talk about risk. Open and transparent.  Develop a common and consistent approach to risk across the organisation. Not intuition-based. Why the Need for Risk Management
  • 29.  Allows intelligent “informed” risk-taking.  Focuses efforts –helps prioritise.  Is proactive…. not reactive – Prepare for risks before they happen. Identify risks and develop appropriate risk mitigating strategies.  Improve outcomes – achievement of objectives (corporate, clinical, etc)  Really comes to down to simple good management  Enables accountability, transparency and responsibility  and maybe even mean survival Why the Need for Risk Management
  • 30. Enterprise vs Integrated Risk Management Similarities:  Formal process  Consistent and systematic  Includes projects, programs, operations  Is embedded in key processes such as strategic planning, budgeting, project planning, evaluation, etc.  Must be driven and supported by Leadership  Adds value to decision-making Differences: Enterprise-wide:  Is organisational-centric  Success is defined as implementation over the entire organisation Integrated:  Takes a systems-focus  May actually create risks for individual organizations
  • 32. An Enterprise Approach to RM A Siloed Approach An Enterprise Approach Financial Risk Technolo gy Risk Environ mental Risk Market Risk Strategi c Risk Operation al Risk Financial Risk Technolog y Risk Environ mental Risk Market Risk Strategi c Risk Operationa l Risk Enterprise Risk Management
  • 33. The Value of Strategic Risk Management
  • 34. The Value of Strategic RM No Big Surprises No Missed Opportunities No Big Mistakes Early Warning Systems  Systematically Identify, assess and prioritise risks  Avoid unrewarded risks  Promote organisational learning amongst management  Reduce chance of repeated problems Operational Resilience  Provide assurance that key risks are understood and mitigated  Prevent & rapidly respond to potential catastrophic failures  Secure and protect staff, processes and technology  Align organisational goals with stakeholder requirements Enhance organisational Value  Seek growth, ensuring threats are understood and vulnerabilities are mitigated  Accelerate ability to respond to change and opportunities  Identify opportunities to improve performance and reduce costs
  • 35. The Value of Strategic RM
  • 37.  Risk appetite can be defined as 'the amount and type of risk that an organisation is willing to take in order to meet their strategic objectives.  Risk appetite and tolerance need to be high on any board's agenda and is a core consideration of an enterprise risk management approach Risk Appetite
  • 38. Risk Appetite influences how risks are assessed and managed.  Acceptance  Tolerated  Shared  Reduced (Mitigated)  Tranfered  Avoided Are risk treatments implemented or postponed Risk Appetite
  • 40. The following factors influence Risk Appetite: 1. External Environment 2. People 3. Business Systems & Policies Risk Appetite’s are very specific to individual organisations There is no “one size fits all” solution Risk Appetite
  • 41. A well defined Risk Appetite should have the following characteristics: Risk Appetite Characteristics 1. Reflective of Strategy, including objectives, Business Plans and Stakeholder Expectations 2. Reflective of ALL aspects of the organisation 3. Acknowledge a willingness and capacity to take risks 4. Is documented as a formal Risk Appetite Statement
  • 42. 1. Considers the Skills, Resources and Technology to monitor and manage the risk exposure in the context of the risk appetite 2. Is inclusive of a Tolerance for Loss or negative events that can be reasonable quantified 3. Is periodically reviewed and reconsidered with reference to evolving industry and market conditions 4. Has been approved by the Board Risk Appetite Characteristics
  • 43.  At Board level, risk appetite is a driver of strategic risk decisions.  At executive level, risk appetite translates into a set of procedures to ensure that risk receives adequate attention when making tactical decisions.  At operational level, risk appetite dictates operational constraints for routine activities. Risk Appetite
  • 45. What is Risk Tolerance  The degree of variability in risk, that an organisation is willing to withstand. Risk Tolerance
  • 46.  Business Objectives  Return on Investments  Risk Capital  Time  Experience / Perseverance Factors affecting Risk Tolerance
  • 47. Governance and the Role of Directors in Risk Management
  • 48. ERM Governance is about 3 things: 1. Understanding Limits of Acceptable Risk 2. Providing confidence and guidance to management 3. Anticipating events to position success. ERM Governance
  • 50. Risk Governance Structures A Typical Risk Management Structure
  • 51. Risk Management Officer Implements & maintains RM system Board Resource and oversee RM system & policy Risk Committee Optional body which the RM Officer reports to CEO / Manager Implements internal controls Internal Audit Independent check of controls Risk Governance Structures Key Officers
  • 52. Individual Roles & Reporting Officer… Does… Reports… Risk Management Officer • Risk audit • Maintains RM Policy • Consults w/ management team on risk response • Training • Reports findings to board and manager Manager • Maintains system of internal control • Reports progress to board Board • Oversees RM system & policy • Performance manages manager (& RM officer?) • Decisions on RM policy and performance via Board Report Internal Audit • Independently audits the effectiveness of internal controls • Reports issues to the board
  • 54.  Governance is the process by which directors oversee the decisions and actions of executive management in a constructive manner, consistent with applicable laws and regulations, as management formulates and executes strategies to accomplish enterprise objectives.  Effective governance provides assurance to investors and other key stakeholders that the enterprise conducts its affairs with integrity and reports its performance in a fair and transparent manner  ERM & Governance are inextricably linked. RM and the role of Directors
  • 55.  Good governance facilitates implementation of ERM because ERM is built on transparency.  An effective ERM infrastructure will provide greater confidence to the board and to executive management that risks and opportunities are being systematically identified, rigorously analysed and effectively managed across the organisation as a whole. RM and the role of Directors
  • 56. Specific functions include:  Understand the risks the organisation faces in the context of business objectives.  Provide oversight over ERM  Policy development.  Ensure appropriate strategies and capabilities are in place to manage key risks  Ensure that growth & innovation are encouraged and rewarded RM and the role of Directors
  • 57. Specific functions include:  Ensure that performance measures and targets do not encourage excessively risky behaviour  Ensure that effect internal controls and check are in place  Ensure that management has in place the appropriate capabilities to execute approved risk responses.  Ensure that the risk appetite is inherent in the organisations opportunity seeking behaviour in developing new products, and markets and that the appetite is clearly understood and managed RM and the role of Directors
  • 58. RM and the role of Directors
  • 59. Think about your individual role in risk management system, is there anything listed that is not within your capability? Risk Governance Structures
  • 60. RM and the role of Directors
  • 61. Run Break Timer – 60 minutes
  • 63. In your role there are times when you may need to think outside the box 9 – DOT Puzzle
  • 64. In your role there are times when you may need to think outside the box 9 – DOT Puzzle
  • 66. A Simple Framework Evaluate & Take Action Establish Objectives Identify Risks & Controls Assess Risks & Controls Monitor & Report Step 1 Step 2 Step 3 Step 4 Step 5 Communicate, learn, improve
  • 67. What is a Risk Framework about? Establish Context •External factors •Internal factors Risk Assessment  Identification  Analysis  Evaluation Risk Treatment  Retain  Reduce  Transfer  Remove Monitoring & Review Communicatio n & Consultation
  • 68. •Risk Treatment •Avoid •Transfer •Control / Contain / Reduce •Accept •Risk Register •Regular Reviews •Key Risk Indicators •Incident Management •Audit •Board •Likelihood •Impact •Gross (inherent) •Net (Residual) •Target •Context Setting •Stakeholders •Risk Policy •Sources of Risk •Internal / External •Risk Appetite •Risk Tolerance identify Assess Mitigate Monitor & Report Risk Management Framework
  • 71.  four categories of objectives across the top – strategic, operations, reporting and compliance  eight components of enterprise risk management  the entity, its divisions and business units are depicted as the third dimension of the matrix COSO RM Framework
  • 72. 1. Internal Environment This component reflects an entity’s enterprise risk management philosophy, risk appetite, board oversight, commitment to ethical values, competence and development of people, and assignment of authority and responsibility. It encompasses the “tone at the top” of the enterprise and influences the organization’s governance process and the risk and control consciousness of its people. The eight components of ERM
  • 73. 2. Objective-Setting Management sets strategic objectives, which provide a context for operational, reporting and compliance objectives. Objectives are aligned with the entity’s risk appetite, which drives risk tolerance levels for the entity, and are a precondition to event identification, risk assessment and risk response. The eight components of ERM
  • 74. 3. Event Identification Management identifies potential events that may positively or negatively affect an entity’s ability to implement its strategy and achieve its objectives and performance goals. Potentially negative events represent risks that provide a context for assessing risk and alternative risk responses. Potentially positive events represent opportunities, which management channels back into the strategy and objective-setting processes. The eight components of ERM
  • 75. 4. Risk Assessment Management considers qualitative and quantitative methods to evaluate the likelihood and impact of potential events, individually or by category, which might affect the achievement of objectives over a given time horizon. The eight components of ERM
  • 76. 5. Risk Response Management considers alternative risk response options and their effect on risk likelihood and impact as well as the resulting costs versus benefits, with the goal of reducing residual risk to desired risk tolerances. Risk response planning drives policy development. The eight components of ERM
  • 77. 6. Control Activities Management implements policies and procedures throughout the organization, at all levels and in all functions, to help ensure that risk responses are properly executed. The eight components of ERM
  • 78. 7. Information and Communication The organisation identifies, captures and communicates pertinent information from internal and external sources in a form and timeframe that enables personnel to carry out their responsibilities. Effective communication also flows down, across and up the organization. Reporting is vital to risk management and this component delivers it. The eight components of ERM
  • 79. 8. Monitoring Ongoing activities and/or separate evaluations assess both the presence and functioning of enterprise risk management components and the quality of their performance over time. The thought process underlying the above framework works in the following manner: For any given objective, such as operations, management must evaluate the eight components of ERM at the appropriate level, such as the entity or business unit level. The eight components of ERM
  • 80. COSO – A Framework for Risk Management
  • 81. Run Break Timer – 15 minutes
  • 83. Managing risk from ISO 31000 perspective Internal & External Factors Risk Assessment Risk Treatment Monitor & Review O B J E C T I V E S • Identify • Analyze • Evaluate
  • 84. Managing risk from ISO 31000 perspective
  • 86. The most important phase of the risk management process includes:  Risk Identification  Risk Analysis  Risk Response Implementing Risk Management
  • 87. The aim of risk identification is to get an overview of all risks facing an organisation  Scan the environment  Capture both cause and effect  Involve stakeholders  Determine risk ownership  Scan the horizon Implementing Risk Management OPPORTUNI TY THREAT remember that risks are uncertainties that can represent not only a threat but also an opportunity.
  • 88. Evaluating the Risk (Risk Analysis)  Review of the existing controls and the implementation of any necessary additional controls.  Identify a Treatment Strategy Implementing Risk Management
  • 89. Categorizing Risk – Comprehensive Political or Reputational Risk  Financial Risk  Service Delivery or Operational Risk  People / HR Risk  Information/Knowledge Risk  Strategic / Policy Risk  Stakeholder Satisfaction / Public Perception Risk  Legal / Compliance Risk  Technology Risk  Governance / Organizational Risk  Equity Risk  Privacy Risk  Security Risk
  • 90. Risk Response or Risk Treatment Implementing Risk Management
  • 92.  Auditable actions  must be completed within a defined timescale  Task allocated to identified individuals. Acting on Risks
  • 93. Monitor & Review Risk Register  should be viewed as a risk action plan that includes details of the current controls and details of any further actions that are planned.  Is a compliance requirement Implementing Risk Management
  • 94. Risk Register Contents 1. The Risk 2. Root Cause 3. Mitigating Controls 4. Corrective Action Plan 5. Responsible Persons 6. Target Date (timeframe) 7. Impact & Probability Assessment Implementing Risk Management
  • 95.  People  Organisation  Process  Systems  Change Management Implementation Challenges
  • 96. People  Lack of commitment / buy-in from board, senior management and staff  No in-house expertise or experience on establishing / implementing risk management  Risk Management Culture no established Implementation Challenges
  • 97. Organisation  No Appropriate Risk Management Structures in place  Not aligned with Organisational Objectives / Strategy  Not aligned with Business Units  No clear strategy on Risk Appetite and Risk Tolerance Implementation Challenges
  • 98. Process  No funding or dedicated budget for Risk Management  No clear understanding of policies and procedures to establish a risk management architecture  Failure to prioritise implementation activities Implementation Challenges
  • 99. Systems  Lack of adequate technological systems to measure risks  Inadequate system to communicate and capture risk management information  Systems not fully integrated – traditional ways of doing things Implementation Challenges
  • 100. Change Management  Articulating and measuring the potential benefits of ERM  Integrating ERM into Organisational Strategy  Understanding of Industry specific risks and risk management standards / solutions Implementation Challenges
  • 101. Remember……… Establish Context •External factors •Internal factors Risk Assessment  Identification  Analysis  Evaluation Risk Treatment  Retain  Reduce  Transfer  Remove Monitoring & Review Communicatio n & Consultation
  • 103. Is system of values and behaviours present in an organisation that shapes risk decisions of management and employees. Risk Culture
  • 104. An effective risk culture is one:  that enables and rewards individuals and groups for taking the right risks in an informed manner.  Where inappropriate behaviours are challenged and sanctioned  Risk management skills and knowledge valued, encouraged and developed, with a properly resourced risk management function Risk Culture
  • 105. An effective risk culture is one:  Where the Culture of a group arises from the repeated Behaviour of its members  The Behaviour of the group and its constituent individuals is shaped by their underlying attitudes  Both Behaviour and Attitudes are influenced by the prevailing Culture of the group Risk Culture
  • 106. What can the board do about culture?  Boards of organisations should understand and address their risk cultures.  The board has a responsibility to set, communicate and enforce a risk culture that consistently influences, directs and aligns with the strategy and objectives of the business and thereby supports the embedding of its risk management frameworks and processes. Risk Culture
  • 107. The board needs to ask:  what is the current risk culture in our organisation and how do we improve risk management within that culture?  how do we want to change that culture?  how do we move from where we are to where we want to be? Risk Culture
  • 108. This starts with the risk behaviours, attitudes and culture of the board itself and reaches down through the organisation.  Tone at the top  risk leadership - clarity of direction  how the organisation responds to bad news  Governance  the clarity of accountability for managing risk  the transparency and timeliness of risk information Risk Culture
  • 109.  Competency  the status, resources and empowerment of the risk function  risk skills - the embedding of risk management skills across the organisation  Decision making  well informed risk decisions  appropriate risk taking rewarded and performance management linked to risk taking. Risk Culture
  • 111.  Crucial to set tone from the top – Leadership & Consistency  Promote Risk Management as a day-to-day management tool – to ensure the achievement of strategic objectives and enhance service delivery  Senior Management should establish clear risk roles and responsibilities Institutionalising Risk Management
  • 112.  Staff should have the capacity to perform risk management roles (skills, training, knowledge, information and resources)  Integrated with Strategic Planning (new initiatives & Projects)  Every person has a role to play (Performance Management) Institutionalising Risk Management
  • 113.
  • 116. Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems, or from external events. It is better viewed as the risks related to an organisation's core processes. Examples of operational risk include risks arising from catastrophic events (e.g., hurricanes), computer hacking, internal and external fraud, the failure to adhere to internal policies, and others. Operational Risk
  • 117.  frequency – how often the event occurs  impact – the amount of the losses resulting from the event Operational Risk Operational risk events are classified by two factors:
  • 119.  There are four fundamental steps to managing operational risk.  Each leads to improvements in management and control quality and greater economic profit. Managing Operational Risk Framework  Risk Strategy, Tolerance  Roles & Responsibilities  Policies & Procedures  Risk definition & categorisation Processes  Loss Data collection  Risk Indicator Data collection  Control Self- Assessment  Risk Assessment & Analysis  Workflow  Automatic Notification  Follow-up action Measurement  Estimation of Annual Losses – Cost of operational Failure  Estimation of VaR – Risk Capital  Estimation of scores representing quality of internal controls Reporting  Integrated MIS Reporting  Awareness of exposure  Knowledge of controls quality  Cost benefit analysis  Improved risk mitigation and transfer strategy
  • 123.  A threat or danger to the good name or standing of a business or entity  “a risk of loss resulting from damages to a firm's reputation, in lost revenue; increased operating, capital or regulatory costs; or destruction of shareholder value, consequent to an adverse or potentially criminal event even if the company is not found guilty.”  reputational risk may not always be the company's fault Reputational Risk
  • 124.  Industrial accident  Revelation of unethical or criminal practices.  Product recall.  Extended service outage. Reputational Risk Examples of Reputational Risk
  • 125.  The biggest problem with reputational risk is that it can literally erupt out of nowhere  reputational risk can be mitigated through prompt damage control measures Reputational Risk Risk Treatment
  • 127. 1. Reputational damage stems from a breakdown of trust. It challenges the perceived strength of a company and its management, and undermines relationships with key stakeholders. 2. Companies are exposed to reputational damage even when they have done little wrong. Conversely, a strong market position or brand may mitigate impacts even when a company is at fault. Reputational Risk – Ten Takeaways
  • 128. 3. An impaired reputation can affect companies in different ways over different time horizons. Assessments of potential damage should distinguish between visible effects such as share price, earnings, and balance sheet consequences, and the less measurable impact of continuous brand degradation. 4. Attempts to quantify reputational risk rigorously are fraught with difficulty. The use of scenarios can help companies gauge the potential magnitude of incidents and identify mitigation opportunities. Reputational Risk – Ten Takeaways
  • 129. 5. Reputation risk management involves more than just effective communication. In addition to external relations activities, it requires the integration of enterprise risk management practices, a strong operating culture, and corporate preparedness. 6. Good corporate behaviour is the best safeguard against reputational challenges. Establishing a culture that is ethical and mindful of risk requires committed leadership, as well as processes and structures that allow less tangible values to flourish. Reputational Risk – Ten Takeaways
  • 130. 7. Chief Executives should set the tone from the top in building corporate resilience to reputation risk. They must also show visible leadership in a crisis and commit the company to putting things right. 8. A mishandled response to a crisis can generate more reputational damage, and spur greater financial consequences, than the incident itself. This is especially true when the response appears to undermine the company’s core values. Reputational Risk – Ten Takeaways
  • 131. 9. As they recover from a reputational crisis, companies need to find an astute balance between ongoing sensitivity to stakeholders and hard-edged commercial decisions, to avoid underestimating or overestimating the scale of the predicament. 10. Brand development work can strengthen corporate resilience to reputation risk or recovery from an incident only when communication efforts are underpinned by tangible strategic, governance, and operational commitments. Reputational Risk – Ten Takeaways
  • 132. Abusing your position of Responsibility for inappropriate reasons:  Monetary Gain: × Embezzlements × Fraudulent Claims  Conflicts of Interests  Ensure proper Controls / Governance procedures  Accounting systems  Procurement Fraud & Improper Behaviour
  • 133. Environmental Risk can be broken in to two sub-categories:  Business Environment  Green Environment Environmental Risk
  • 134.  Competitors  Technology  Logistics  Sensitivity  Shareholder Expectations  Capital Business Environment  Political  Legal  Industry  Financial Markets  Human Capital
  • 135.  Environmental Risk can be defined as the “actual or potential threat of adverse effects on living organisms and the environment by effluents, emissions, wastes, resource depletion, etc., arising out of an organization's activities.”  Environmental risk management involves the search for a 'best route‘ between social benefit and environmental risk. It is a balancing or trading-off process in which various combinations of risks are compared and evaluated against particular social or economic gains. Green Environment
  • 136. Compliance risk is the potential for losses and legal penalties due to failure to comply with laws or regulations. Compliance risk is the threat posed to an organisation’s financial, organisational, or reputational standing resulting from violations of laws, regulations, codes of conduct, or organisational standards of practice. Compliance
  • 137.  A compliance Risk Assessment aims to specifically identify legal or regulatory compliance risks  Is closely linked with the enterprise or internal audit risk processes Compliance
  • 139. Compliance Figure 1: Enterprise ethics and compliance program and risk exposure framework – An illustrative example (© Deloitte Development LLC)
  • 140. Market risk is the risk of losses in positions arising from movements in the market Two main considerations:  Financial Markets  Product / Commodities Markets
  • 141. Finance  Volatility  Equities  Stock Prices  Interest Rates These will be discussed in more detail in the Financial Risk Module Markets Product / Commodities  Competition  Quality  Trade  Consumers  Business Processes
  • 142. The potential for losses due to competitive pressures. The potential for reduced revenue or declining margins due to the price, product, promotion or distribution actions of a competitor. Competition
  • 143. Technology risks threaten assets and processes vital to your business and may prevent compliance with regulations, impact profitability, and damage your company's reputation in the marketplace.  Information technology (IT) risk can result from human error, malicious intent, or even compliance regulations. Technology Risk
  • 144. Examples of Technology risks  An ecommerce website crashes resulting in lost revenue.  A technology project goes over budget and fails to meet goals set out in its business case.  A security incident results in theft of customer data resulting in legal liability, reputational damage and compliance issues. Technology Risk Risk Treatment
  • 145. Health & Safety legislation > Why important? Where?  Safety, Health & Welfare At Work Act (2005)  Codes of Practice What does it say?  Secure & Improve the Health, Safety & Welfare of People at Work What does it do?  Identifies “Undertakings”, “Persons in control” and “Directors”  Duties  Offences  Health & Safety Authority / Regulator Health & Safety
  • 146. Safety, Health & Welfare At Work Act  Duties for Undertakings Management of Co-Op Director responsibility Duties include:  Safety Statement – the “How” document (s.20)  Hazard Identification (s.19)  Risk Assessment (s.19)  Implement necessary improvements (s. 19.4)  Written statement - Risks & Hazards Measures & Resources Plans & Procedures – “Who” and “When” Co-operation of staff Health & Safety
  • 147. Who is Covered by the Act? The Health & Safety at Work etc Act applies to:  Employers, self employed and employees  Casual employees, (including part-time) and trainees  Sub-contractors  Anyone who uses the workplace (premises)  Anyone using equipment  Visitors/customers (paying or otherwise) to the workplace (premises)  Suppliers  Those who control premises  Those affected by the work  Users of the end product  Anyone who uses the professional services of the company  Anyone on the premises unlawfully
  • 148. Employers’ Responsibilities Under the Act Employers must provide:  A safe workplace and safe systems of work  Safe access and egress  Training for employees  A written safety policy  Safe machinery, plant and equipment
  • 149. Health & Safety  More specific duties  What must a Co-operative and its Management ensure?  HSA Guidance documents Directors Safe Machinery, Plant & Equipment Safe Facility Training Safe Systems
  • 150. Health & Safety Legislation – Offences & Penalties Example Impeding an Order of High Court Powers of HSA to seek injunctions from Court Site “should be restricted or immediately prohibited until specified measures have been taken to reduce the risk to a reasonable level” (s.71) If you kept the Site open it would “contravene” an “order” and be an offence (s. 77.5) Liability for offences – applies to Directors (s.80) Penalties (s.78 (2)) Summary - €3,000 and/or 6 months Indictment - €3m and/or 2 years Health & Safety
  • 151. Business continuity planning (or BCP) is the process of creating systems of prevention and recovery to deal with potential threats to an organisation. Business Continuity Planning - BCP
  • 152.  Continuation of Critical Business Processes in the event of significant business interruption or disaster. Business Continuity Planning - BCP http://www.disasterrecoveryplantemplate.org/business-continuity-checklist/  Five Stage Process 1. Analysis 2. Solution Design 3. Implementation 4. Testing 5. Maintaining
  • 154.  Is a critical factor in sustaining the success of their organisations. Management Succession Planning - MSP  Proactive succession planning efforts reduce the risk of hiring and promotion mistakes, loss of institutional knowledge, and the negative impact of turnover in key roles.
  • 155. Succession Planning is a Continuous Process Some of the critical steps include:  Identifying key business challenges facing the organization  Creating a leadership success profile  Assessing identified candidates for key roles  Creating transition plans for new leaders  Developing internal talent  Tracking, documenting, and monitoring the process Management Succession Planning - MSP
  • 157.  Succession planning is an important strategic business initiative for all organizations.  By (1) starting early, (2) embracing succession planning as a process, not a one-time event, (3) objectively assessing candidates for key positions, and (4) developing talent, you can:  ensure that your organisation has effective leaders prepared to fill key roles to meet the business challenges of today and tomorrow. Management Succession Planning - MSP