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© 2019 ScribeEMR Inc., All rights reserved
Future of Clinical Documentation:
AI, Automation, Virtual Scribing...Stop Missed Revenue
Opportunities & Physician Burnout
Daya Shankar
daya@scribeemr.com
617-283-8067
www.scribeemr.com
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Provider Burnout
Medscape National Physician Burnout, Depression & Suicide Report 2019
“How did this happen?”
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Documentation Burden
Source: Deloitte 2019 Survey of US Physicians
45%
Clerical
Activity
www.scribeemr.com
© 2018 ScribeEMR Inc., All rights reserved
$
Clinical Documentation Improvement (CDI)
Measurable Results Clinical Documentation and
Coding done directly on
your EMR
Virtual Scribe Reminds
Provider on Important
Elements of Clinical
Documentation
HPI
ROS
PMH
FH
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Virtual Medical Scribe – Workflow
Virtual Medical Scribe
Virtual Medical Scribe
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Function
Core
Services
• Look up information from the EHR for the physician
• Enter information into the EHR per physician’s direction (patient history, hpi, ros, meds,
dictation narrative, instructions…etc)
AncillaryServices
Entering patient data from faxes, emails, patient referrals into the EHR
Queue up 1) Medications 2) Lab Orders 3) Radiology Orders (X-Ray, MRI etc.)
Patient Discharge: compile instructions & results and arrange follow-ups
Patient Engagement: letters, calls, reminders, status updates
Care Coordination, filling various forms. Example : Opioid Consent Form
CDI Support
Coding: E&M, HCAPS
Core Measures, POA, HAC
Gather and present relevant information and facilitate ancillary services to help with
physician workflow
Virtual Medical Scribe Function
www.scribeemr.com
© 2019 ScribeEMR., All rights reserved
Technology
Tablet
Laptop
/Desktop
Dedicated Virtual Scribe
Smart Phone
EMR
Provider Reviews and Signs-off Report on
EMR
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Why Virtual Scribe ? What’s the ROI ?
 Patient Satisfaction:
 When Virtual Scribes are used, patient satisfaction scores increase
 Our Studies show satisfaction rates at 93% with vs 87% without Virtual Scribes
 Physician Satisfaction:
 Focus more on patient interaction and less on documentation and technology
 Provider longevity goes up dramatically
 Improved documentation quality and timing
 Documentation is thorough and a higher-level CP code is achieved
 Complete at the end of patient visit
 Physician productivity
 Patients seen per hour increasing 30%-50% resulting in ROI over 100%
 Average 22% increase in reimbursement
“Virtual Scribe Service Saved My
Family Life"
Farhan Khan, MD, Internist, MI, was spending
2 hrs. at end of each day updating charts in
EHR. Now he reviews 25-28 scribe-produced
charts in minutes.
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Per Chart ROI Analysis/Provider
Provider Name Total
Charts
Provider E/M
Fee
Coder E/M
Fee
Difference ROI/Chart
Anil, George 67 $ 7,357.80 $ 7,094.76 $ (263.04) $ (3.93)
Berkery, William 38 $ 3,130.23 $ 3,562.23 $ 432.00 $ 11.37
Croglio, Victor 148 $ 12,339.60 $ 15,797.67 $ 3,458.07 $ 23.37
David, Di Cesar 97 $ 9,589.33 $ 12,852.88 $ 3,263.55 $ 33.64
Douglas, Zmolek 84 $ 8,006.37 $ 8,620.45 $ 614.08 $ 7.31
Jianxin, MA 96 $ 5,796.09 $ 7,570.16 $ 1,774.07 $ 18.48
Ulahannan, John 21 $ 2,067.13 $ 1,943.82 $ (123.31) $ (5.87)
Grand Total 551 $ 48,286.55 $ 57,441.97 $ 9,155.42 $ 16.62
MD1
MD2
MD3
MD4
MD5
MD6
MD7
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Customer Tailored Solution
 Understand Provider Pain Points
 Realize Management and Staff Expectations
 Analyze Claims Data and Historical Charts
 Launch a Pilot Program
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Success Stories
300+ Happy
Providers
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
AI Powered Clinical Documentation with a Human Touch
 Leveraging Voice and NLP Technology
 Improve Virtual Scribe Productivity
 Automate Order Entry on EMR
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Interactive Virtual Scribe
Demo
www.scribeemr.com
© 2019 ScribeEMR Inc., All rights reserved
Daya Shankar
Daya@ScribeEMR.COM
617-283-8067
www.scribeemr.com
www.scribeemr.com
Questions?Thank You!

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Future of Clinical Documentation: AI, Automation, Virtual Scribing...

  • 1. © 2019 ScribeEMR Inc., All rights reserved Future of Clinical Documentation: AI, Automation, Virtual Scribing...Stop Missed Revenue Opportunities & Physician Burnout Daya Shankar daya@scribeemr.com 617-283-8067 www.scribeemr.com www.scribeemr.com
  • 2. © 2019 ScribeEMR Inc., All rights reserved Provider Burnout Medscape National Physician Burnout, Depression & Suicide Report 2019 “How did this happen?” www.scribeemr.com
  • 3. © 2019 ScribeEMR Inc., All rights reserved Documentation Burden Source: Deloitte 2019 Survey of US Physicians 45% Clerical Activity www.scribeemr.com
  • 4. © 2018 ScribeEMR Inc., All rights reserved $ Clinical Documentation Improvement (CDI) Measurable Results Clinical Documentation and Coding done directly on your EMR Virtual Scribe Reminds Provider on Important Elements of Clinical Documentation HPI ROS PMH FH www.scribeemr.com
  • 5. © 2019 ScribeEMR Inc., All rights reserved Virtual Medical Scribe – Workflow Virtual Medical Scribe Virtual Medical Scribe www.scribeemr.com
  • 6. © 2019 ScribeEMR Inc., All rights reserved Function Core Services • Look up information from the EHR for the physician • Enter information into the EHR per physician’s direction (patient history, hpi, ros, meds, dictation narrative, instructions…etc) AncillaryServices Entering patient data from faxes, emails, patient referrals into the EHR Queue up 1) Medications 2) Lab Orders 3) Radiology Orders (X-Ray, MRI etc.) Patient Discharge: compile instructions & results and arrange follow-ups Patient Engagement: letters, calls, reminders, status updates Care Coordination, filling various forms. Example : Opioid Consent Form CDI Support Coding: E&M, HCAPS Core Measures, POA, HAC Gather and present relevant information and facilitate ancillary services to help with physician workflow Virtual Medical Scribe Function www.scribeemr.com
  • 7. © 2019 ScribeEMR., All rights reserved Technology Tablet Laptop /Desktop Dedicated Virtual Scribe Smart Phone EMR Provider Reviews and Signs-off Report on EMR www.scribeemr.com
  • 8. © 2019 ScribeEMR Inc., All rights reserved Why Virtual Scribe ? What’s the ROI ?  Patient Satisfaction:  When Virtual Scribes are used, patient satisfaction scores increase  Our Studies show satisfaction rates at 93% with vs 87% without Virtual Scribes  Physician Satisfaction:  Focus more on patient interaction and less on documentation and technology  Provider longevity goes up dramatically  Improved documentation quality and timing  Documentation is thorough and a higher-level CP code is achieved  Complete at the end of patient visit  Physician productivity  Patients seen per hour increasing 30%-50% resulting in ROI over 100%  Average 22% increase in reimbursement “Virtual Scribe Service Saved My Family Life" Farhan Khan, MD, Internist, MI, was spending 2 hrs. at end of each day updating charts in EHR. Now he reviews 25-28 scribe-produced charts in minutes. www.scribeemr.com
  • 9. © 2019 ScribeEMR Inc., All rights reserved Per Chart ROI Analysis/Provider Provider Name Total Charts Provider E/M Fee Coder E/M Fee Difference ROI/Chart Anil, George 67 $ 7,357.80 $ 7,094.76 $ (263.04) $ (3.93) Berkery, William 38 $ 3,130.23 $ 3,562.23 $ 432.00 $ 11.37 Croglio, Victor 148 $ 12,339.60 $ 15,797.67 $ 3,458.07 $ 23.37 David, Di Cesar 97 $ 9,589.33 $ 12,852.88 $ 3,263.55 $ 33.64 Douglas, Zmolek 84 $ 8,006.37 $ 8,620.45 $ 614.08 $ 7.31 Jianxin, MA 96 $ 5,796.09 $ 7,570.16 $ 1,774.07 $ 18.48 Ulahannan, John 21 $ 2,067.13 $ 1,943.82 $ (123.31) $ (5.87) Grand Total 551 $ 48,286.55 $ 57,441.97 $ 9,155.42 $ 16.62 MD1 MD2 MD3 MD4 MD5 MD6 MD7 www.scribeemr.com
  • 10. © 2019 ScribeEMR Inc., All rights reserved Customer Tailored Solution  Understand Provider Pain Points  Realize Management and Staff Expectations  Analyze Claims Data and Historical Charts  Launch a Pilot Program www.scribeemr.com
  • 11. © 2019 ScribeEMR Inc., All rights reserved Success Stories 300+ Happy Providers www.scribeemr.com
  • 12. © 2019 ScribeEMR Inc., All rights reserved AI Powered Clinical Documentation with a Human Touch  Leveraging Voice and NLP Technology  Improve Virtual Scribe Productivity  Automate Order Entry on EMR www.scribeemr.com
  • 13. © 2019 ScribeEMR Inc., All rights reserved Interactive Virtual Scribe Demo www.scribeemr.com
  • 14. © 2019 ScribeEMR Inc., All rights reserved Daya Shankar Daya@ScribeEMR.COM 617-283-8067 www.scribeemr.com www.scribeemr.com Questions?Thank You!