4. Executive Summary IP Communications: Reduced 262 PBXs to 13 IP centralized CallManager clusters Removed lease costs of PBXs: $1.5 M/year in San Jose Removed contracted maintenance costs of PBXs: $2.2 M/year in San Jose, $4M/year total in all the Americas Converted 18,000 voice mail users across U.S. in one weekend Worldwide central voice management in place Added worldwide voice mobility - In the office, at home, and on the road MeetingPlace and Cisco Video Telephony Advantage rolling out now
5.
6. IP Telephony at Cisco Today EMEA One large CCP/SRST cluster across three sites Three standalone Cisco CallManagers due to latency Centralize call processing Survivable remote site telephony Americas - Raleigh to serve all Southeast U.S. and South America - Boxborough to serve all Northeast U.S. and Canada - San Jose to serve all West/Central U.S. and Mexico - Toronto (Kanata) to serve all of Canada Asia Pacific - Five CCP/SRST clusters to serve 40 offices San Jose Johannesburg Tokyo Sydney Singapore Hong Kong Amsterdam London India Dubai Boston Raleigh Toronto Brussels Tel-Aviv
7. IP Contact Centers at Cisco Today Salt Lake City Jacksonville RTP + Linksys IPCC Cluster Sydney Milton-Keynes, UK Amsterdam Boxborough Irvine Greenock, Scotland San Jose Core IPCC Cluster Intelligent Contact Manager (ICM) TDM ICM-Enabled Location
10. Applications are Driving Convergence Which of the following applications will drive/are driving your convergence initiatives? Conferencing… the next IP “Killer App” n=241 Source: Meta Group
