Microsoft® certified partner increases user productivity by 30% with Windows® 7 Professional - Case Study

1. Windows 7
Customer Solution Case Study
Microsoft® Certified Partner Increases User
Productivity by 30% with Windows ® 7
Overview “After having experienced the benefits of Windows 7,
Country or Region: India
Industry: Training and Education
it would be virtually impossible for me to go back to
previous versions.”
Customer Profile
Manish Rathod, Co-Owner, Alchemy Solutions
Based in India, Alchemy Solutions provides
businesses with comprehensive, end-to-
end corporate training, with a focus on
innovation and cutting-edge technologies. Based in India, Alchemy Solutions provides full-service corporate
Business Situation technical training to regional businesses. A Microsoft Certified
Alchemy needed an improved platform with Partner, the company employs a staff of 25 training professionals
a simpler interface, better troubleshooting
tools, and reliable backup capabilities. who travel frequently to customer locations to conduct remote
training sessions.
Solution
With Windows 7, Alchemy has enjoyed a
significant boost in productivity and By deploying the Windows® 7 operating system, Alchemy was able
efficiency, realizing easier backups, issue
resolution, and PC usability. to achieve an unprecedented level of efficiency and simplicity for its
training team. What makes Windows 7 such a fitting choice for
Benefits
 ~30% better user productivity
smaller companies like Alchemy? “Windows 7 Professional is the
 Improved data security recommended choice for small businesses... where security and
 ~70 min saved per helpdesk call
productivity are critical,” says Mike Ybarra, Windows General
Manager at Microsoft. “For those running Windows Vista ® Business,
it will be a very logical move to Windows 7 Professional.”

2. “We deal with a large Situation Benefits
Small businesses face some big challenges,
number of documents and Alchemy Solutions is no exception. With a Better Usability
and emails on a daily small team, and everyone performing many Just a short period after using Windows 7,
different functions, simplicity is essential to Rathod is highly impressed with the more
basis. Keeping the company’s success. Alchemy’s intuitive, streamlined interface. The new
everything in order was management team simply did not have the features have made a big difference in terms
time, resources, or technical expertise to of Alchemy’s productivity.
challenging. With devote to extensive troubleshooting. Manish
Windows 7, we can pin Rathod, Co-Owner of Alchemy Solutions,  Taskbar Personalization: Rathod sees the
sought a simple, hassle-free solution to new Windows 7 Taskbar as one of the
documents to the streamline the day-to-day tasks of his team. platform’s biggest advantages. “We deal
Taskbar to keep things In the event of technical issues arising, the with a large number of documents and
company hoped to have the right tools at its emails on a daily basis,” he says. “Keeping
organized and save disposal to diagnose and resolve it quickly. everything in order was challenging. With
time.” Windows 7, we can pin documents to the
Data protection was another area in which Taskbar to keep things in order and save
Manish Rathod, Co-Owner, Alchemy Solutions Alchemy’s former system was lacking. Rathod time.”
was running manual backups of the network  Aero® Snap: This advanced desktop
every 15 days, a time-consuming endeavor feature allows users to drag documents to
that didn’t provide the peace of mind he the side of the screen and “snap” them
needed. To protect his company’s data, and into place, making multiple-document
the work of its employees, he needed to be comparison easy.
able to backup and restore files more easily.  Aero Shake: When Rathod needs to
eliminate distractions and focus on the
Solution task at hand, the Shake function allows
With the release of Windows 7, Microsoft has him to minimize all background windows
revolutionized the way small businesses with a single shake of the mouse. Another
accomplish key functions. Through its speed, shake restores them.
stability, and efficient features, the new
operating system greatly reduces user Easier Backups
frustration and the time spent on daily tasks. Before Windows 7, Alchemy’s bi-monthly
“After having experienced the benefits of manual backups weren’t providing optimal
Windows 7, it would be virtually impossible protection. “With the new advanced backup,
for me to go back to previous versions,” says we can capture [a backup of] the entire
Rathod. network with one click,” Rathod notes. “This
is a significant improvement.”
“With the new advanced
backup, we can capture
[a backup of] the entire
network with one click.
This is a significant
improvement.”
Manish Rathod, Co-Owner, Alchemy Solutions

3. For More Information Rathod is also impressed with the Windows 7 Windows 7
For more information about Microsoft Shadow Copy feature, which allows even non- Faster and more reliable: Windows 7 will
products and services, call the Microsoft technical users to instantly restore data that help your organization use information
Sales Information Center at (800) 426- has been inadvertently deleted. This is very technology to gain a competitive advantage in
9400. In Canada, call the Microsoft important for companies like Alchemy that today’s new world of work. Your people will be
Canada Information Centre at (877) 568- deal with a large number of lost or corrupted able to be more productive anyway. You will
2495. Customers who are deaf or hard-of- documents every week. be able to support your mobile work force
hearing can reach Microsoft text telephone with better access to shared data and
(TTY/TDD) services at (800) 892-5234 in Streamlined Support collaboration tools. And your IT staff will have
the United States or (905) 568-9641 in Since Rathod performs such a wide range of better tools and technologies to enhance
Canada. Outside the 50 United States and functions at Alchemy, he has limited time to corporate IT security, data protection, and
Canada, please contact your local focus on troubleshooting and issue more efficient deployment and management.
Microsoft subsidiary. To access information resolution. The improved support capabilities
using the World Wide Web, go to: of Windows 7 have saved him extensive time For more information about Windows 7, go to:
www.microsoft.com diagnosing and resolving system issues that www.microsoft.com/windows/business/
arise during training.
For more information about SYSTECH
Services Pvt. Ltd. products and services, The new Problem Steps Recorder feature
call + 91 80 4120 9911 or visit the Web allows users to record the steps they take to
site at: www.teamsystech.com replicate technical issues, providing an
efficient roadmap of the problem and
For more information about Alchemy significantly reducing frustration for both
Solutions products and services, call or visit users and the administrators charged with
the Web site at: www.alchemysolutions.net resolving the problems. Rathod also uses the
tool to build “how-to” manuals, complete with
screenshots, for use during Alchemy training
sessions.
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft®, Windows®, Windows Vista® and Aero® are either
registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries. All other trademarks
are property of their respective owners.
Document published June 2009