Zippora Johanna De Koker is a South African citizen living in Klerksdorp. She has over 15 years of experience working in administrative and receptionist roles. Her experience includes working as an office assistant, receptionist, senior secretary, and customer service agent. She has a high school diploma and some post-secondary education. She is proficient in Microsoft Office programs and has strong communication skills in English and Afrikaans.

1. PERSONAL DETAILS
Surname : De Koker
Full Name : Zippora Johanna
Identity Number : 800902 0194 083
Date of Birth : 1980-02-09
Gender : Female
Nationality : South African Citizen
Equity Status : Coloured Female
Marital Status : Single
Health : Excellent
Home Language : Afrikaans
Other Languages : English
Driver’s License : Own Vehicle Code 10
Residential Address : 63 Landsberg Avenue
Alabama
Klerksdorp
2571
Dependants : 1 (one)
Contact Details : 0824955330
Education
Alabama Secondary School
Highest Grade Passed : Grade 12 (1999)
Subjects Passed : English, Afrikaans
Biology, History
Home Economics & Business Economics
Klerksdorp Technical College (2000)
Highest Level Passed : N4
Subjects Passed : Communication N4, Computer Practice N4
Information Processing N4, Entrepreneurship N4

2. Boston College (2009)
Certificate : Public Relations Officer (6 months)
Subjects Passed : Life Skills, Power Point,
Word Processing 2000, Excel Spread sheet 2000
Business English, (Didn’t complete Diploma)
Achievements
Highly Commended Award for Excellence
Working Experience
Data capture and office assistant at Mashologu Incorporated
Jarnuary 2016 till now Reference Mandisa Mashologu @ 074 422 9890
Taking and typing of minutes on MS Word, Arrange lunch and year end functions
Make coffee for clients and managers now and then clean kitchen when staff was on strike
Arrange meetings, Arrange diary (Outlook), Doing time sheets for managers
Handled switchboard, Expected to have excellent communication skills in English
Supervising the cleaning staff, Manage and screen in-coming and out-going calls
Booking flights online, hotels and cars at Avis if needed, Buying gifts for staff member's
Did groceries for the office (always return slips to finance and kept copies in files), Transfer ring calls
Ordering stationery for the office, Filing &, Compile presentations on PowerPoint, Compile spread sheets on
Excel
Does the banking for the business, making copies, send faxes and receiving
Handling queries in incoming and outgoing calls, to assist in general office tasks and miscellaneous duties.
Registering documents from attorneys and court, Sorting in-coming and out-going post and update the data base
regularly.
Receptionist at Imperial Nissan & Renault (Kimberley)
September 2014 – February 2015 Temporary position
Reference: Mr. Booysen @ 0538074300 or 072 413 8788
Arrange the switchboard, Front office reception; Handle all incoming and outgoing calls.
Organizing his dairy and appoints and administration work.

3. Southern ENT
Job Title: Sales and Logistics Coordinator(22 November2012-May 2013)
Reference: Mariska Jones@ 0763037744
Key responsibilities
To ensure the flow of processes from quoting, ordering cochlear implant systems, BAHA systems and
accessories to delivering the product and/or service to the end-user is seamless
To effectively communicate information back to the team, manager or marketing persons so as to continually
improve services delivered to clients and clinics, booking out implants for surgeries
Baha: Quotations, booking out stock or surgery, trials and loaners, To foster in-depth knowledge of the portfolio of
products supplied
To commit to a 24 hour reply time to all customers queries and ensures that issues are dealt with promptly by
escalating them to the correct person (i.e., clinical specialist, manager or account query)
To ensure that client and clinic data is continually updated and corrected on the server
Comprehensive grasp of logistics operations and practices, Keeping track of demo stock and loaners
To assist in monthly stock take, daily booking out of stock items to be sent to clinics
Writing stock in order book, Keep track of general stock levels on Pastel.
Debt collecting medical payment from customers and medical aids on Pastel.
Providing feedback to customers, clinics regarding debt collecting, Check bank deposits daily.
Send out orders as per request from clinical support specialists for promotional items
Repairs: sending and receiving repairs from Cochlear, Order promotional items for events.
To assist in general office tasks and miscellaneous duties. Attend bi-weekly staff meetings to report back on
departmental matters.
Assist clinical support specialists with urgent situations.
Contact Centre Agent at Eskom (Witbank)
1 July 2009 – 13 May 2012 Service Agent
Reference: Arthur Smith @ 013 693 3769 / 083 301 6203
Receive call and identify Customer, Determine the customer exact request and analyse, Logging customer
information, providing customer advice
Handling non – Technical activities, organizing non-technical work
Monitoring outstanding customer interactions, dealing with clients in a calm and professional manner
Principal clerk
Handling Multi – media, Planned and Unplanned outages, E-mail, fax and sms, Credit control, First bill cross
check
Handling Pro –active customer interactions, striving for excellence in customer interactions and service

4. Assisting with account follow ups, General administrative duties
Reason for leaving: 3 Year contract completed, looking for a permanent position.
Senior Secretary at Transnet Rail Engineering (Pretoria)
May 2005- November 2008
Reference: David Singh @012 842 5099
Taking and typing of minutes on MS Word, Arrange lunch and year end functions
Make coffee for clients and managers now and then clean kitchen when staff was on strike
Arrange meetings, Arrange diary (Outlook), Doing time sheets for managers
Handled switchboard, Expected to have excellent communication skills in English
Supervising the cleaning staff, Manage and screen in-coming and out-going calls
Booking flights online, hotels and cars at Avis if needed, Buying gifts for staff member's
Did groceries for the office (always return slips to finance and kept copies in files), Transfer ring calls
Ordering stationery for the office, Filing &, Compile presentations on PowerPoint, Compile spread sheets on
Excel
Do the banking for the business, Making copies, Send faxes and receiving
Reason for leaving: Retrenched
Receptionist at Sherrif Connie Van Der Merwe (Klerksdorp)
January 2005-April 2005
Reference: Charles @ 018 462 9838
Arranging meetings, Arrange diary, Filing, Arrange lunch and refreshments, banking for the business
Arrange the switchboard, Front office reception,
Reason for leaving: Re-allocated to Pretoria – received a very good offer from Transnet.
Receptionist at Botha De Wet & Roodt Attorneys Ing. Klerksdorp
August 2001 - December 2004
Reference: Otto Bruwer @ 018 462 3751
Typing of documents, letters and general correspondence, filling,
Banking for the business, working on MS Office Arranging meetings, Arrange diary
Manage the switchboard, Take & send messages on Outlook, Arrange lunch and refreshments
Reason for leaving: Received a better offer.

5. CURRICULUM VITAE
ZIPPORA JOHANNA
DE KOKER

6. CURRICULUM VITAE
ZIPPORA JOHANNA
DE KOKER