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1. Practical Coaching Skills for Managers
(DA1067 )
9 Traits of Effective Teams (dvd- 41042DVD or
cd 10292CD)
New Relationship Strategies (14321CD )
Assertive Communication (dvd 41104DVD or
cd 10173CD )
Strength Finder 2.0 (Amazon)
Use Discount Code 2316 www.Pryor.com
2. What is Difference Between
Managing & Coaching?
Managing has to do with things
— Projects, materials, time and money
Coaching has to do with people
— People respond enthusiastically to
coaching
3. What is Coaching?
Technical definition
A coach is a person responsible for guiding
people to winning results through a
continuing process of discovering each
individual’s strengths and weaknesses, and
then matching information, resources,
advice and understanding to those strengths
and weaknesses.
4. What is Coaching?
Real-world definition
A coach needs to know who you are,
what you can and cannot do, what your
goals are and how to help you achieve
them.
5. What is Coaching?
The coach brings real objectivity
Emotional distance can provide
clarity
6. What is Coaching?
All performance can be enhanced
Bad, good, even great performance
Your role as coach is to identify areas for
improvement as measured against
predetermined performance standards
Guide and encourage desired change
7. What is Coaching?
The coach keeps the individual and team
focused on the goals
You give people a clear answer to “Why
am I doing this?”
— Goals must be properly constructed
— Work must center on reaching goals
8. Benefits to the Coach
More productive
Less stress
Improves leadership skills
Department/team working more
effectively
Increase loyalty and commitment
More satisfying relationships
9. Benefits to Others
More productive
Better leverage of strengths
Coaching assists individual with
minimizing impact of weaknesses
Opportunity to grow, develop and
advance
10. Keys to Coaching
By asking the right questions, the coach
can utilize the experiences and insights
of all the team players
Draw people in
Let them participate in the process
11. Keys to Coaching
Leave some of the decision making up
to them
They’re much more likely to buy into the
goals that the team is trying to achieve
than if they’re just continuously told
the what, how and when
13. Steps for Effective Coaching
1. Assess where the person is now
2. Determine the individual’s goals and
expectations
3. Develop a plan to achieve the goals
4. Implement the plan
5. Evaluate the performance
6. Give feedback
14. Assess Where the Person is Now
Skills
Job knowledge
Attitude and satisfaction
15. Determine the individual’s goals
and expectations
Are the goals and expectations
reasonable?
Is there a realistic timeline?
Are the goals measurable,
quantifiable and attainable?
16. Develop a plan to achieve the
goals
Training — What kind?
• Technical skills
• Team skills
• Personal skills
17. Develop a plan to achieve the
goals
Training — How can it be taught?
Modeling/mentoring
Classroom/seminar on site
Outside training
Audio/video
Colleges/universities/adult ed.
18. Develop a plan to achieve the
goals
Training — When should it be
taught?
Closely related to implementation
of new skills
On the job
Regularly and continuously
22. More Aspects of Good Listening
Listen “between the lines”
Focus on the speaker – entirely
Use silence effectively
Look at it from their standpoint, addressing feelings
before facts
Ask open-ended questions for clarification and
elaboration
Resource for Your ACTion Plan:
Active Listening
www.MindTools.com
23. Unmotivated Employee
Does the employee just not want to
work?
— People get excited about work
they enjoy
— People can find enjoyment
through being challenged
24. Unmotivated Employee
— Focus on group and personal
goals to see if there’s any overlap or
alignment that the person hasn’t
recognized
— Ask enough questions
25. Know-it-All Employee
In order to redirect the person, focus
on the goals of the whole group as
well as on individual goals
If the know-it-all is wrong, ask
enough questions that it becomes
apparent
26. Know-it-All Employee
Increase the employee’s
responsibility to prevent meddling
Confront the behavior before it
causes problems with others
27. “BALTY” (Been Around Longer
Than You )
Communicate often how you
appreciate the person’s
contribution to the team
Let the person know that he or she
makes a difference, that his or her
talents are welcomed
28. “BALTY” (Been Around Longer
Than You )
Ask what the person would like to do
differently
Seek the person’s advice and use it
whenever you can
Make the person a resident expert
29. “BALTY” (Been Around Longer
Than You )
Encourage other team members to go to
the person and look to him or her for
experience and expertise
— The person will feel more valued by
the team
— Make the person a mentor or trainer
for the group