Michael Kors: Designing an Effective Global Payroll Partner
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Learn how to design a global payroll strategy for a diverse workforce, while maximizing the value of your payroll partner.
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Michael Kors: Designing an Effective Global Payroll Partner
- 2. LUKE ADAMS VICE PRESIDENT, GLOBAL PAYROLL MICHAEL KORS Designing an Effective Global Payroll Partnership
- 4. Who We Are…
- 6. Who We Are…
- 7. Where We Were… • Built a solid foundation in U.S. • Expanded global footprint • Fragmented service delivery • Wanted consistency and simplicity
- 8. Challenges of Growth Kicking Off Global HCM Consistency Compliance QualityMultiple Vendors
- 9. Manno, CH London Munich Paris Milan Madrid Europe Tokyo Seoul Hong Kong Shanghi Asia Pacific New York Montreal North America Our Payroll Objectives • Service delivery quality and continuity • Audit and compliance risk management • Payroll operational expense management • Store labor spend visibility and control • Flexible and scalable solutions Global Payroll Offices
- 10. Core HR Data MICHAEL KORS ADP Workday Country Specific Data Timekeeping / WFM Bonus and Commission, Ad Hoc Pay, Benefits, etc. Source to Gross Gross to Net Global Payroll Technology and Services Net Pay Benefits Taxes ADP, Ceridian, Kronos
- 11. Our experience Governance In-House Country Providers Quality of Results Service Delivery Analysis
- 12. Global Payroll Opportunities Europe Today Workday .xlsx ADP Process and Technology Opportunities 1. On-Boarding Automation 2. Workday to Payroll Integration 3. Timekeeping (WFM) Integration 4. MK Case Management (ServiceNow®) Goal Workday Timekeeping ADP 1 2 3 ServiceNow® 4
- 13. Learning Best Practices… Know Challenges Conduct Parallel Runs Allow for Planning Don’t Rush Work in Partnership Learn
Notas del editor
- Who we are… Luke – share a snippet of your experience before MK MK is a luxury, fashion design brand with global retail outlets operated directly or through licensing partners around the world. Creative culture – glamour and timeless Talent – focused on hiring and retaining diverse talent; creating an inclusive work environment that reflects perspectives of people in countries where we do business. Jobs in retail, corporate and distribution. Retail High volume, high turnover lean mean retail org
- Addressing challenges of growth… Europe experienced growth Dealing with multiple vendors Our HR function had just selected the Workday product We wanted a global payroll platform to complement that solution Goal: consistency simplicity of the environment Address: Ensure compliance and quality today and in the future Need: Someone who could service us across the globe Journey is one of pragmatism and moving at a pace that made sense for the business
- Who we are… Luke – share a snippet of your experience before MK MK is a luxury, fashion design brand with global retail outlets operated directly or through licensing partners around the world. Creative culture – glamour and timeless Talent – focused on hiring and retaining diverse talent; creating an inclusive work environment that reflects perspectives of people in countries where we do business. Jobs in retail, corporate and distribution. Retail High volume, high turnover lean mean retail org
- Where we were… We had a solid foundation in the U.S. Global footprint expanded and fragmented service delivery Since 2006 tremendous growth in Europe, now Asia Those additions grew up differently from each other Goal: consistency and simplicity of the environment Address: Compliance and quality problems today and in the future Delivering on our employment processes Prepare for high volume, high turnover
- Addressing challenges of growth… Europe experienced growth Dealing with multiple vendors Our HR function had just selected the Workday product We wanted a global payroll platform to complement that solution Goal: consistency simplicity of the environment Address: Ensure compliance and quality today and in the future Need: Someone who could service us across the globe Journey is one of pragmatism and moving at a pace that made sense for the business
- Global payroll offices North America: NY and Montreal Europe: Manno, CH, London, Munich, Paris, Milan, Madrid Asia Pacific: Tokyo, Seoul, Shanghai How many payroll systems? Our Payroll mission sets the tone. Timely Accurate In every country Compliance Service delivery excellence NOTES: Show employee countries
- Global payroll offices North America: NY and Montreal Europe: Manno, CH, London, Munich, Paris, Milan, Madrid Asia Pacific: Tokyo, Seoul, Shanghai How many payroll systems? Our Payroll mission sets the tone. Timely Accurate In every country Compliance Service delivery excellence NOTES: Show employee countries
- Global payroll offices North America: NY and Montreal Europe: Manno, CH, London, Munich, Paris, Milan, Madrid Asia Pacific: Tokyo, Seoul, Shanghai How many payroll systems? Our Payroll mission sets the tone. Timely Accurate In every country Compliance Service delivery excellence NOTES: Show employee countries
- What we decided to do? As we looked at the landscape, we did an RFI We looked at Workday as a technology Needed a service that could Payroll delivery statutory reporting Needed the support of someone who could service our employees in 22 countries ADP has services that complement HR system Execute that payroll from a consistent platform Decided to move forward to Streamline
- Our experience Implemented in 5 countries in Europe and 1 in Asia Difference we’ve seen is the governance of the international locations All of the vendors have in-house country providers Quality of your results Everybody has issues, the question is how do you get over the learning curve Getting a service delivery model in place How does your service provider respond? Governance meetings on a quarterly basis to action plans Previous vendors not responsive Need someone who’s committed after the contract is signed Not without issues, but we have a service delivery team that’s committed Share: France as an example of a challenge that led to learning Implementation went quickly and we thought it might be simpler that it was There were sickness and leave components not automated caused data quality issues Worked out and became a learning experience
- Looking ahead there are rocess and technology opportunities in four key areas: On-Boarding automation Looking at the onboarding process … making sure that all the data you need to be able to punch in on the store on day 1 Evaluate in sample set of countries Workday to payroll integration Workday payroll data not talking to other system If you’re manual on those calculations—data will never be right Examine Workday – HR system – what data do we need? Where does it live? How do we get that data where we need it? Global standards driven from the U.S aren’t flexible to support European onboarding. You want your system of record to be HR system Payroll system is your system of record Need to get those systems in sync Single point of data entry 3. Timekeeping Integration MK Case Management
- We knew a lot of these challenges coming in It would have more helpful for us to have more parallel runs prior to going live We had a short timeline – but wouldn’t have changed our decision We plan to do it for future implementations Allow for the planning Make sure you have time to address those challenges ahead of time Tax year go live dates Longer time to stability What kind of employees do you have – hourly/salaried, also turnover issues Don’t rush – the more lead time you can put into it Payroll is one of those places – the date isn’t going to move and you have to get it right! Commit to going live and get the resources together Work together Keep to the schedule Meetings How many implementations can you handle at once? Learn from it
- Addressing challenges of growth… Europe experienced growth Dealing with multiple vendors Our HR function had just selected the Workday product We wanted a global payroll platform to complement that solution Goal: consistency simplicity of the environment Address: Ensure compliance and quality today and in the future Need: Someone who could service us across the globe Journey is one of pragmatism and moving at a pace that made sense for the business