Is Lean Change Management a framework? method? model? process? This talk was presented at DareFest 2014 in Antwerp, Belgium. Learn how to incremental change your organization without scaring the crap out of everyone.
16. Oh, and they need it by this date… #DareFest @jasonlittle
WE’RE
TRANSFORMED!
17. Oh, and they only have so much budget… #DareFest @jasonlittle
WE’RE HIRING A COACH!
$85/HR!
(CDN…SO LIKE, 3
EUROS…
BUT…BACON!…MAPLE
SYRUP!)
18. Understanding of complexity #DareFest @jasonlittle
Image used without the expressed,
written consent from Niels.
Like it or not, some
people need tools or
methods, or processes
or gimmicks to help
them through this.
20. “RESISTANCE”
“The
Change”
BELIEFS
DIVERGENCE IN UNDERSTANDING
INNOVATORS AND EARLY
ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
21. #DareFest @jasonlittle
L E A N C HANGE MANAGEMENT
HELP ORGANIZATIONS EXPLORE POSSIBILITIES AND CHOOSE WHAT’S REALISTIC…FOR NOW!
22. I N S I G H T S
WHAT DO YOU KNOW ABOUT YOUR
ORGANIZATION?
WHAT DO YOU NEED TO KNOW TO CHANGE
IT?
WHAT IS UNIQUE ABOUT YOUR
ORGANIZATION?
WHAT APPROACH FOR INTRODUCING CHANGE
WILL WORK BEST?
#DareFest @jasonlittle
23. OPT I O N S
wHAT COULD YOU CHANGE?
WHAT WOULD BE REALLY HARD TO CHANGE?
WHAT’S THE NATURAL PACE OF
CHANGE IN THE ORGANIZATION?
WHAT SHOULD NOT BE CHANGED?
#DareFest @jasonlittle
wHAT EXTERNAL FACTORS SHOULD
BE CONSIDERED?
24. E X P E R IMENTS
#DareFest @jasonlittle
CHANGES ARE EXPERIMENTS
CHANGES NEED SOME PLANNING
LEARN FROM EXPERIMENTS
EXPERIMENT RESULTS FEED YOUR
INSIGHTS AND FUTURE OPTIONS
26. A BUNCH O F I D E A S FOR
I N T RODUC I N G CHANGE I N TO
ORG A N I Z AT I O N S WITHOUT
S C A R ING T H E S H IT OUT O F
EVERYBODY !
#DareFest @jasonlittle
27. BJ Fogg
MBTI
SCARF - David Rock
“Traditional” Change
Management
(only the good stuff!)
McKinsey 7S ADKAR
Kotter’s 8 Steps
Satir
Kubler-Ross Lean Startup
Agile
Lean
I N F LUENCED BY
Images of Organization
Complexity Thinking
Professional Coaching
Systems Thinking
36. PRODUCT 1
DEPENDENT
DEV
CUSTOMERS
OPS
MARKETING
QA PROCESS
STATUS
REPORTS
Processes Affected
PILOT
TEAM
TEAM(S)
People Affected
Directly Affected
In-Directly Affected
Observers
+ Early Adopters
- Laggards
Fence-sitters
+
+
-
-
! Hard to change
“Easier” to change
!
#DareFest @jasonlittle
41. Create a canvas through conversations #DareFest @jasonlittle
42. Customize it to suit your needs #DareFest @jasonlittle
Vision
Where are we going as an organization, and why are we doing this? What are we trying to achieve?
Outcomes
What is the top
outcome we’re looking
to achieve?
Barrier to Success
What are the top 3
problems we face in
reaching our outcome?
Importance
Why is this important to
overcome as an
organization, what is
the cost of delay?
Who & What?
Who and what is
impacted the most by
these problems?
Assumptions
Key Assumption Options? How we measure? Key Learnings?
1
2
3
faster delivery better quality customer satisfaction employee satisfaction
Who?
faster cycle
time long testing
cycles competitive
advantage
dev &
support
teams
policies
structure
reward
systems