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Chapter 1 - Introduction to Operations Management Operations Management by R. Dan Reid & Nada R. Sanders 3 rd Edition © Wiley 2007 PowerPoint Presentation by R.B. Clough – UNH M. E. Henrie - UAA
What is Operations Management? ,[object Object]
What is Operations Management? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Organization Chart
What is Operations Management Role? ,[object Object],[object Object],[object Object],[object Object]
OM’s Transformation Process
OM’s Transformation Role ,[object Object],[object Object],[object Object],[object Object],[object Object]
Differences between Manufacturers and Service Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Manufacturing ,[object Object],[object Object],[object Object]
Improving Services ,[object Object],[object Object]
Improving Both! ,[object Object]
Similarities-Service/Manufacturers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service - Manufacturing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trends in OM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OM Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object]
OM Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OM Decisions
Plan of Book-Chapters link to Types of OM Decisions
Why OM? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Today’s OM Environment ,[object Object],[object Object],[object Object],[object Object]
OM in Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Information Flow
OM Across the Organization ,[object Object],[object Object]
OM Across the Organization - continued ,[object Object],[object Object],[object Object],[object Object],[object Object]
Chapter 1 Highlights ,[object Object],[object Object],[object Object],[object Object]
Chapter 1 Highlights - continued ,[object Object],[object Object],[object Object]
The End ,[object Object]

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