Introduction to Lean Management given at Abu Dhabi International Book Fair 2015.

1. Lean Management
Andreas Hägglund

3. Lean Management
Lean is about maximizing customer
value while minimizing waste.
Creating more value for customers
with fewer resources through
continuous improvement.

4. The Roots
• Venice boatbuilders
• Toyota Production
System
• KaiZen & Lean
Management
• The Goal
• Total Quality
Management
• W Edwards Deming
• Taiichi Ohno
• Hirotaka Takeuchi
• Eliyahu M Goldratt

5. The Lean House
Transparency
&
Visualization
Continuous
Improvement
Respect for
people &
Empowerment
Value
Continous
Process Flow
Organizational Learning
System’s Thinking

6. Systems Thinking
People
Process
Structure

7. Organizational learning
Plan
Do
Check
Adjust
Think
again
Assume

8. Organizational learning
Plan
Do
Check
Adjust
Think
again
Assume

9. Organizational learning
Plan
Do
Check
Adjust
Think
again
Assume

10. Visualization
• Visualize the workflow
• Visualize the work
• Empower people
Because:
• Provides feedback
• Answers questions not asked

11. Visualize the workflow
To do Doing Done

12. Visualize the work
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Build
Venue
Evaluate
project
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website

13. Hightlighting problems
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Build
Venue
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website
Evaluate
project

14. Increasing transparency
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website
Reviewing
Build
Venue
Translate
texts
Evaluate
project

15. Collaborating
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Build
Venue
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website
Reviewing
BobtheBuiderAndreas
Translate
texts
Evaluate
project

16. Adding work
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Build
Venue
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website
Reviewing
BobtheBuider
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Design
catalobue
Set up
website
Andreas
Translate
texts
Evaluate
project

17. Answering questions not asked
To do Doing Done
Find
speakers
Schedule
sessions
Market
event
Find
moderators
Describe
sessions
Translate
texts
Build
Venue
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website
Reviewing
BobtheBuider
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Describe
sessions
Translate
texts
Design
catalobue
Set up
website
Andreas
Translate
texts
Evaluate
project
Find
moderators
Describe
sessions
Translate
texts
Find
moderators
Describe
sessions
Translate
texts
Design
venue
Design
catalobue
Set up
website

18. ...
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Identify the valuestream
Write
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Review
IlllustrateFinalize Publish
Distribute

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Shorten it
Write
draft
Review
IllustrateFinalize Publish
Distribute

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Optimize the whole
Useless by itself
Involves many people
Write
draft
Review
IllustrateFinalize Publish
Distribute

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Optimize the whole
Learning opportunities
Write
draft
Review
IllustrateFinalize Publish
Distribute

22. Are you to busy to improve?
Slide removed for copyright reasons.
Slide used during presentation can be found at
https://hakanforss.wordpress.com/too-busy-to-improve/

23. RespectDo You...
...Support your staff
...Control your staff
”A bad system will beat
a good man everytime”

24. Empowerment

25. Flow
Removing the bottle neck is the
fastest way to improve
Increasing flow is the best way
to get feedback

26. Continuous improvements
Local optimization
Unnecessary documents
Unnecessary queues & wait
Multiple approvals
Inadequate resources
Resource optimization

27. Resource optimization
• Produces low quality products that
are delivered late
Because
• No chance of making up time
• No time to find defects
• No time to do rework

28. Speed optimization
• Usually translates to high quality products
with higher Return on Investment
Because
• More time to find defects
• More time to make money

29. Different types of waste
• Mura – Uneveness
• Muri – Overburden
• Muda – Waste / Uselessness

30. 7 types of uselessness
1. Defects
2. Overproduction
3. Damage
4. Waiting
5. Inventory
6. Movement
7. Processing & work in progress

31. It’s a way of
thinking

32. ”The more inventory a company has the
less likely it is that it will have what it
need”
”The more work in progress a company
has, the less likely it is that it can handle
changes”

33. How to start

34. Go See For Yourself

35. Reward the right behavior
Do you reward solving problems
or maintaining status quo

36. Start where you are

37. Summary
Transparency
&
Visualization
Continuous
Improvement
Respect for
people &
Empowerment
Value
Continous
Process Flow
Organizational Learning
System’s Thinking

38. What industries are suitable?

39. ”If you keep doing what you’ve always done, you
will keep getting what you’ve always got”
”Learning is not compulsary,
neither is survival”

40. Thank you!
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