Intro to Andrew Maher for the Social Media Academy course

1. Andrew Maher
www.serviceplease.de

2. Who am I?
 47 years old
 New Orleans
native
 Lived now in
Europe 20+ years
 Married, 3
children
 Avid cyclist

3. What is Social Media to me?
 Connecting with  Expanding my
family, friends and horizons
exchanging with  Connecting with
others my others who are
experiences working to the same
 Learning new things goals
 Meeting new people  Learning new things
 Consuming  Testing my ideas,
information on my and at times killing
time them off
Personally Professionally

4. Where do I want this to go?
 I want to take the level of conversations
corporations are having with their customers
to a new level
 I want the skills to show them how to honestly
make the customer the center of the
conversation
 I want to know the methods, drives to make
this work
 And all of this MUST be to a benefit to the
corporation

5. Presenting Today
Andrew Maher is a 20 year veteran of the
customer experience arena. For over 17
years he has been working with Avaya’s
clients across the globe.
He is an award winning leader in the area
of new media and its role within
enterprises and their interactions with
customers. When consulting with clients
Andrew describes himself as a B2B2C
focused, his concern is of his customer’s
customers. As a certified social media
strategist he is addressing the CxOs of
Fortune 100s to develop with them the
needs of this up and coming interaction
channel.
Andrew is based in Frankfurt, Germany.
He can most easily be found on Twitter
@serviceplease20 where he talks about
the Enterprise 2.0, Customer Service and
what a Social Business really is.
www.serviceplease.de #serviceplease 5

6. Certified #SoMe Strategist
Andrew Maher
www.serviceplease.de
@serviceplease20
http://xeeme.com/andrewmaher
http://socialmedia-academy.com/
www.serviceplease.de #serviceplease 6