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Transform Your Business
by Being Remarkable
KEY IDEAS
             The thing that all of
              those companies have
              in common is that they
              have nothing in
              common.
                - They are outliers.
                - They're on the
                  fringes.
                - Superfast or
                  superslow.
                - Very exclusive or
                  very cheap.
                - Extremely big or
                  extremely small.
The Sad Truth About Marketing Just About Anything

•   The old rule was this:
    Create safe products and
    combine them with great
    marketing.
•   Average products for
    average people. That's
    broken.
•   The new rule is: Create
    remarkable products that
    the right people seek out.
The Sad Truth About Marketing Just About Anything

•   The more intransigent
    your market, the more
    crowded the
    marketplace, the busier
    your customers, the
    more you need a Purple
    Cow.

•   Half-measures will fail.
        Overhauling the
         product with dramatic
         improvements in
         things that the right
         customers care about,
         on the other hand, can
         have an enormous
         payoff.
The point is simple, but it bears repeating




•     Boring always leads to
      failure
•     Boring is always the
      riskiest strategy.

•     Smart businesspeople
      realize this and work
      to minimize (but not
      eliminate) the risk from
      the process
Why It Pays (Big) to Be Remarkable

•   Even better, you don't have
    to be remarkable all the
    time to enjoy the upside
•   Starbucks was remarkable
    a few years ago.
•   Now they're boring
Why It Pays (Big) to Be Remakable

•      Once you've created something
       remarkable, the challenge is to
       do two things simultaneously
•      One, milk the Purple Cow for
       everything it's worth
•      Two, build an environment where
       you are likely to invent an entirely
       new idea in time to replace the first
       one when its benefits inevitably
       trail off.
What It Means to Be a Marketer Today


 •   JetBlue Airways, Hasbro,
     Poland Spring, and
     Starbucks, have to be run by
     marketers
 •   Turns out that the CEO of
     JetBlue made a critical decision
     on day one
 •   He put the head of marketing in
     charge of product design and
     training as well.
What It Means to Be a Marketer Today

 •   You've got a chance to
     reinvent who you are and
     what you do
 •   Your company can reenergize
     itself around the idea of
     involving designers in
     marketing and marketers in
     design
 •   You can stop fighting slow
     growth with mind-numbing
     grunt work and start investing
     in insight and innovation
     instead.
10 Ways to Be Remarkable
    1.   Differentiate your customers.
          Find the group that’s
               most profitable.

             Find the group that’s
              most likely to influence
              other customers.

             Figure out how to
              develop for, advertise to,
              or reward either group.

             Ignore the rest.

             Cater to the customers
              you would choose if you
              could choose your
              customers.
10 Ways to Be Remarkable
    2    If you could pick one underserved
         niche to target (and to dominate),
         what would it be?
    3.   Create two teams: the inventors and
         the milkers. Celebrate them both, and
         rotate people around.
10 Ways to Be Remarkable
    4    Do you have the e-mail
         addresses of the 20% of
         your customer base that
         loves what you do? If not,
         start getting them.

    5    Remarkable isn’t always
         about changing the biggest
         machine in your factory.
          It can be the way you
             answer the phone,
             launch a new brand, or
             price a revision to your
             software.

    6.   Explore the limits.
          What if you’re the
              cheapest, the fastest,
              the slowest, the hottest,
              the coldest! If there’s a
              limit, you should (must)
              test it.
10 Ways to Be Remarkable
  7.   Think small.
        Think of the smallest
          conceivable market and
          describe a product that
          overwhelms it with its
          remarkability. Go from
          there.

  8.   Find things that are “just not
       done” in your industry, and
       then go ahead and do them.
       For example, JetBlue Airways
       almost instituted a dress code
       – for its passengers!
10 Ways to Be Remarkable

    9.   Ask, “Why not?”
          Almost everything
              you don’t do has no
              good reason for it.

    10. What would happen if
        you simply told the truth
        inside your company
        and to your customers?
CHALLENGES



1.   What can you do to make sure
     you stand out?
2.   Who are the customers you
     want to cater to?
3.   What is the smallest market
     you can appeal to?




                                    AUTHOR: Seth Godin

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Transform your business by being remarkable

  • 1. Transform Your Business by Being Remarkable
  • 2. KEY IDEAS  The thing that all of those companies have in common is that they have nothing in common. - They are outliers. - They're on the fringes. - Superfast or superslow. - Very exclusive or very cheap. - Extremely big or extremely small.
  • 3. The Sad Truth About Marketing Just About Anything • The old rule was this: Create safe products and combine them with great marketing. • Average products for average people. That's broken. • The new rule is: Create remarkable products that the right people seek out.
  • 4. The Sad Truth About Marketing Just About Anything • The more intransigent your market, the more crowded the marketplace, the busier your customers, the more you need a Purple Cow. • Half-measures will fail.  Overhauling the product with dramatic improvements in things that the right customers care about, on the other hand, can have an enormous payoff.
  • 5. The point is simple, but it bears repeating • Boring always leads to failure • Boring is always the riskiest strategy. • Smart businesspeople realize this and work to minimize (but not eliminate) the risk from the process
  • 6. Why It Pays (Big) to Be Remarkable • Even better, you don't have to be remarkable all the time to enjoy the upside • Starbucks was remarkable a few years ago. • Now they're boring
  • 7. Why It Pays (Big) to Be Remakable • Once you've created something remarkable, the challenge is to do two things simultaneously • One, milk the Purple Cow for everything it's worth • Two, build an environment where you are likely to invent an entirely new idea in time to replace the first one when its benefits inevitably trail off.
  • 8. What It Means to Be a Marketer Today • JetBlue Airways, Hasbro, Poland Spring, and Starbucks, have to be run by marketers • Turns out that the CEO of JetBlue made a critical decision on day one • He put the head of marketing in charge of product design and training as well.
  • 9. What It Means to Be a Marketer Today • You've got a chance to reinvent who you are and what you do • Your company can reenergize itself around the idea of involving designers in marketing and marketers in design • You can stop fighting slow growth with mind-numbing grunt work and start investing in insight and innovation instead.
  • 10. 10 Ways to Be Remarkable 1. Differentiate your customers.  Find the group that’s most profitable.  Find the group that’s most likely to influence other customers.  Figure out how to develop for, advertise to, or reward either group.  Ignore the rest.  Cater to the customers you would choose if you could choose your customers.
  • 11. 10 Ways to Be Remarkable 2 If you could pick one underserved niche to target (and to dominate), what would it be? 3. Create two teams: the inventors and the milkers. Celebrate them both, and rotate people around.
  • 12. 10 Ways to Be Remarkable 4 Do you have the e-mail addresses of the 20% of your customer base that loves what you do? If not, start getting them. 5 Remarkable isn’t always about changing the biggest machine in your factory.  It can be the way you answer the phone, launch a new brand, or price a revision to your software. 6. Explore the limits.  What if you’re the cheapest, the fastest, the slowest, the hottest, the coldest! If there’s a limit, you should (must) test it.
  • 13. 10 Ways to Be Remarkable 7. Think small.  Think of the smallest conceivable market and describe a product that overwhelms it with its remarkability. Go from there. 8. Find things that are “just not done” in your industry, and then go ahead and do them. For example, JetBlue Airways almost instituted a dress code – for its passengers!
  • 14. 10 Ways to Be Remarkable 9. Ask, “Why not?”  Almost everything you don’t do has no good reason for it. 10. What would happen if you simply told the truth inside your company and to your customers?
  • 15. CHALLENGES 1. What can you do to make sure you stand out? 2. Who are the customers you want to cater to? 3. What is the smallest market you can appeal to? AUTHOR: Seth Godin