1. Email: sheetalmahana04@gmail.com
Mob: +91 88 79 49 2307
LinkedIn: in/sheetalmahana
Location: Mumbai
Sheetal Mahana(Female, 29 yrs)
OBJECTIVE
To pursue career in business analytics for an organization where I can leverage my experience and hone my skills; while contributing to
organization’s objectives
SUMMARY
Certified Predictive Modeler and BASE SAS programmer (Dec 2014); Completed training in SAS BI Content Developer for SAS 9
5+ years experience in Telecom industry on Process reviews and Data analysis. Post graduate in Finance.
Expertise in Quality assurance, Risk Management, Gap analysis, Process consultancy & Decision making based on analysis
Proficient in Team Management, Communication, Problem solving & Priority management with Smart work attitude.
PROFESSIONAL EXPERIENCE
Idea Cellular Limited (Dec ’11 - Nov ’13) - Sr. Executive – Corporate Service Excellence
 Planning Service Delivery process review including scoping, methodology, sample selection criteria for 22 circles across India
monthly, executed by Circle Service excellence teams
 Reviewing performance of circles, scoring, benchmarking, and reporting key findings to management
 Analyzing key findings, assessing impact on Corporate and Circle level, recommending solutions through process improvements
and technology enablement
 Monitoring and reporting Service Delivery dashboard listing KPI’s and benchmarking across circles
 Conducting Service Delivery process review in specific circles based on recommendations from Corporate Vertical Heads
 Validating regulatory reports received from Circles, consolidating and submitting to Corporate Regulatory team
 Generating reports for daily, weekly, monthly and dashboard reporting needs. Collecting user requirements for new reports and
enhancing existing reports. Interpreting needs and designing reports to meet end user expectations
Aditya Birla Management Corporation Pvt Ltd. - ABMCPL (Jun ‘08 – Dec ’11)
Executive - Corporate Audit - Telecom Business (Idea Cellular Limited)
 Identifying operational risks and internal controls by preparing process flow diagrams and risk control matrices
 Conducting process reviews of various business functions to assess internal control effectiveness and process gaps by visiting
circle locations, obtaining sample information and analyzing based on checklists
 Discussing gap findings with process owners & vertical heads for Root Cause Analysis and providing recommendations
 Compiling gap findings for further reporting to management at the circle.
 Working with external auditors from EY and Protiviti during process reviews.
 Training interns and mentoring them into professionals as part of Internship Program
ACADEMIC PROFILE & SKILLS
Year Education Institution
2008 Masters of Finance and Control (MFC) Banaras Hindu University
2006 MA (Economics) – 1
st
year
Christ Church College, Kanpur University
2005 B.Com
 Certified Predictive Modeler using Enterprise Miner 7; Certified Base SAS Programmer using SAS 9; Trained in SAS EG
 Completed training for Business Intelligence Content Developer for SAS 9 (Information Delivery Portal, Web Report Studio, Enterprise
Guide, Information Map Studio, Stored Processes, OLAP Cube Studio, Add-in for MS Office, BI Dashboards) from Ultramax Infotech Education,
Official training partner for SAS.
 Diploma in Information Technology from NIIT; Knowledge of SQL
 Expertise in Microsoft office Suite(Excel, Word and Power point); Proficiency in Microsoft Visio, Access
PROJECTS
 Pre-Poll and Exit Poll Surveys for Maharashtra Elections for Mumbai Region- using SAS Enterprise Guide, MS-Excel, MS-Word,
MS-PowerPoint(date of completion: Oct 2014)
 Driver’s of Online Shopping – A customer’s perspective using E- Miner, SAS EG, MS-Excel, MS-Word, MS-PowerPoint.(in – process)
ACHIEVEMENTS
 Certificate for High Performance in All India ABMCPL Corporate Audit Conference in 2011
 Consistently rated as ‘Exceeding Expectations’ from 2008- 2011 in ABMCPL
 Team Excellence Award for creation of ‘Pool of Auditors’ in Idea Cellular Limited in 2013