5. Embracing the long term may help you with a different
mindset on how to build a true digital workplace
6. Agenda
• Introductions and objectives
• The evolution of intranets
• Continuous change as a constant
• Lessons learned for the future
• Embracing the long term view
• Summary and takeaways
7. A brief personal introduction
• Working in technology since 1999
• Architect for ETTU from March 2015
• Previously: Pink Elephant, PinkRoccade, Getronics & KPN Consulting
• Crazy about technology that connects people
• Microsoft SharePoint technology expert
• Focus on Business & IT Alignment, use of Best practices
• Would you like to know more?
o a.haan@ettu.nl
o nl.linkedin.com/in/andriesdenhaan
o twitter.com/awdhaan
8. What you can expect from this session
• My view on where organizations need to be
• A people centric story, although technology driven
• A different approach to digital workplace initiatives
• Perhaps some food for thought .
10. The evolution of intranets
• Digital equivalent of the physical
workplace
• Requires strong leadership and
proportional governance
• Characterized by the ease of use
and integration, regardless of
location, time or device
• Revival of the ‘Enterprise Portal’
concept from the 90’s?
11. Growth of the digital workplace in numbers:
• More than 20% of enterprise social software postings will lack any text
• 50% of team coordination and communication will occur via mobile group
collaboration apps
• 20% of organizations will include employee engagement improvement as a
shared performance objective for HR and IT.
23. “It’s not the strongest of species that survives, nor the
most intelligent that survives. It is the one that is the
most adaptable to change” - Charles Darwin
26. Some initial patterns to get started
1. Embracing the long term means optimizing for the short term
2. Understanding and combining two types of IT
3. Business & IT should start a passionate relationship
4. Optimizing infrastructure to adapt to change.
29. Portfolio management to balance the long
and the short term
• Backlog management and managing priority
• Infrastructure optimization vs. agile applications
• Application onboarding also implies application undertaking
• Always a three axis approach: People process and technology
• Visualize objectives and progress.
30. Always start with “Why”
The Golden circle:
• “What” is about the products and services
provided by an organization
• “How” is about the distinctive way they do it
• “Why” is not about profit, but what people
believe and what drives them
Most companies start with ”What” and work
their way inwards. However, success starts with
the core: “Why”.
How?
What?
Why?
Source: Simon Sinek
31. Avoiding waste and focusing on business value also
applies to portfolio management!
32. Involvement as a Service
Stakeholder management FTW:
• Always start with “Why”
• Work on all levels: Executive,
Implementation & Users
• Listen and understand real life
challenges and goals
• Visualize growth and truly process
feedback.
33. Maturity models can help to put things in perspective
• Determine current position, business
goals and readiness
• Visualize growth and progress
• There are many out there. Pick one
that is flexible and fits the organization.
Source: Digital Workspace Group
36. Bimodal IT combines deeply different modes,
which both are essential
Mode 1 (Marathon Runners) Mode 2 (Sprinters)
Goal Reliability Agility
Value Price for performance Innovation, productivity user experience
Approach
Waterfall, structured rollout, code
freeze
Agile, Kanban, disposable apps
Governance Plan-driven, approval-based Iterative, continuous, process based
Sourcing Enterprise suppliers, long-term deals Small, new vendors, short-term deals
Culture IT-centric, removed from customer Business-centric, close to user
Cycle Long (months) Short (days, weeks)
Source: Gartner
42. Is there a Swiss army knife to support infrastructure
optimization and solution development?
43. “The most transformational digital workplace productivity
technologies will be available only from the Cloud” - Gartner
44. Even in the Cloud, ensure agility
• Consider choosing from the stack, a solution may be
there
• Changes are, the cloud may be safer than you think
• Leverage Best Practices to safeguard investments
• Select components with rich API’s to make data fluid
• Mobile first is a fundamental principle, live by it
• Incorporate the entire application lifecycle. Remember
DevOps?
• Leverage effective methods to help people deal with
continuous change.
Thank you very much for joining my session;
I hope we can make it as interactive as possible to we all benefit;
Usually I start my presentation by outlining the situation, complication and main message prior to introducing my self and ; This session will not be different ;
Complication:
Since 2000, 52% of companies in the Fortune 500 have either gone bankrupt, been acquired or ceased to exist;
Changing to slowly allows competitors to bypass and disrupt your business;
In the coming years, more than 50% of workers will search corporate info using software that has been given a name and a personality
More than 20% of enterprise social software postings will lack any text;
This group is depending on optimized IT services for maximum productivity.
Check Brian J. Robertson’s “Holocracy” book on the changes in how employees effectively collaborate beyond traditional structures
The most transformational digital workplace productivity technologies will be available only from the cloud
We can probably not comprehend the impact of the Internet of Things at this moment;
Farmers are getting obese as they spend more time behind a computer interacting on data then in the “field”;
Technology becomes less expense and easier to use. As a result adoption boosts in a progressive way.
Strategies are fluid;
There are no models that are futureproof;
The long term view is not to build a digital workplace (this is the anticlimax), it’s to gain agility and being able to handle change as it comes along within the digital workplace;
Bimodal IT – The marathon runner vs. the Sprinter;
The industrialization era created marathon runners:
Linear processes
IT management, service management
Treat colleagues as customers, unengaged with external customers
Services and solutions, efficiency and effectiveness
The digital era requires sprinters:
Business models
Digital leadership
Treat colleagues as partners, engaged external customers
Digital business innovation, new types of value
By 2017, 75% of IT organizations will have a bimodal capability - half of those will make a mess of it;
Digital Workplace initiatives are different from traditional progress (e.g. much deeper user involvement);
Bimodal IT is better able to:
Lay the groundwork in Mode 1;
Protect resources for Mode 2;
Allow experiments, mistakes;
Deal with naysayers;
Keep the lights on;
Communicate.
Create an explicit split between Mode 1 and Mode 2 initiatives. Recognize the differences.
Adopt different justification and measurement processes for the two Modes
Most existing IT efforts are Mode 1, so put most new effort into Mode 2
Ensure that Mode 1 does not become a dead-end career path.