reference

1. How to Handle Conflict
at the Workplace?

2. Conflict management and
resolution is a challenge that
managers face in the corporate
world

3. What is Conflict?

4. Conflict may be defined as friction
between individuals due to
differences of opinions, ideas,
beliefs, values, needs or
objectives.

5. Types of Conflict

6. Intrapersonal conflict

7. Interpersonal
conflict

8. Functional conflict

9. Intergroup conflict

10. Why does conflict arise?

11. No two people are alike

12. See things differently

13. Different ideologies

14. Different approaches to
problem-solving

15. Poor communication channels

16. Competition for limited
resources

17. Differences in goals and
values

18. Organizational inter-
department friction.

19. Effects of
conflicts

20. 1. Positive effects of
conflicts

21. Triggers the need for searching
for new facts and solutions.

22. Improves group
cohesiveness

23. 2. Negative effects of
conflicts

24. Reduces productivity

25. Delays the decision-making
process

26. How do you deal with
conflict situations?

27. Negotiate

28. Solve the problem

29. Conceptual skills

30. Communication Skills

31. 1. Listening
2. Asking Question

32. Assertive action

33. Manage emotions and
tempers

34. Empathy- it works
because it
acknowledges
people’s feelings

35. Resolve the conflict in a healthy
way

36. Be polite and respectful

40. Win-win conflict.
Both parties achieve their desires.
Collaboration or problem solving
are forms of win-win conflict.
How can conflict be
managed successfully?

45. To Achieve Win-Win Results
Gain participation from everyone
involved in the conflict.
State the reason to work on a
solution

46. Components of Conflict
When you have to deal with
conflict
tackle the emotional issues first
then address values and interest

47. In order for conflict management
strategies to be effective, they should
satisfy certain criteria. These have been
derived from the diverse literature on
organization theory and organizational
behavior. The following criteria are
particularly useful for conflict
management, but in general, they may be
useful for decision making in
management.
Criteria for Conflict
Management

48. Criteria for Conflict
Management
1.1. Organizational learning and effectiveness –
conflict management strategies should be
designed to enhance organizational learning. It
is expected that organizational learning will
lead to long-term effectiveness. In order to
attain this objective, conflict management
strategies should be designed to enhance
critical and innovative thinking to learn the
process of diagnosis and intervention in the
right problems.

49. Criteria for Conflict
Management
1.2. Needs of Stakeholders – Conflict
management strategies should be
designed to satisfy the needs and
expectations of the strategic
constituencies(stakeholders) and to
attain a balance among them.

50. Criteria for Conflict
Management
1.3. Ethics – Mitroff (1998) is a strong advocate
of ethical management. He concluded that “if
we can’t define a problem so that it leads to
ethical actions that benefit humankind, then
either we haven’t defined or are currently
unable to define the problem properly.

51. Conclusion

52. “Conflict arises when a difference between
two (or more) people necessitates change in
at least one person in order for their
engagement to continue and develop. The
differences cannot coexist without some
adjustment”.
- Jordan (Courage in connection: Conflict, compassion,
creativity)

53. Thank You