The profile of professional spa consultant

1. My Blissful Profile
My Career Path
My Education
Background
by
Sunai Wachirawarakarn

2. My Blissful Profile
With the diverse experience in managing and developing the different
type of spa businesses either the unique large scale day spa up to award
winning luxury resort spas throughout Thailand and South East Asia;
this can guarantee the enthusiastic and innovative spa professional for
implementing the comprehensive spa strategies to ensure the success
of spa business operation.
My vision in managing spas is leading the industry and focus on people
development. My strategic management style is result oriented, flexible
and emphasize on continuous improvement. With the background of
strong hospitality experience range from deputy director of room
division, general manager for pre-opening project and multi-properties
spa operations manager in the region of South Asia, this qualification
together with the master degree in business management major in
hospitality management enhance my skills to be able to establish and
originate the system to operate spas business in various challenging
situations and crisis management.

3. My Career Path
Freelance Spa
Consultant:
January 2009 -
Operations Manager Present
(Southern Asia): July
2006-December 2008
General Manager:
April 2004-April
2006

4. My Career Path
Position: General Manager, Sukko Spa ExecutiveFrom April 2004 – April 2006
Key Responsibilities of the Role: total 260 staffs
Planned, developed and set up the 10,000 sqm. day spa operations in Phuket to be ready to open
by reporting directly with owners.
Key Achievement:
Concept Development: I had created the new spa concept “Cultural Spa” by combining the strong cultural background of Thailand heritage
with the traditional Thai medicine philosophy and promote this as “The World’s First Cultural Spa”. And expanded this concept to all
service and product concept throughout company as the Kingdom of Wellness.
Spa Business operation plan: I had prepared the business plan to present with the investors for get funding from the financial institution
successfully.
Company visions, Culture and Core Values: Set up the mutual agreement for the company vision with investors and also created the
company value for all happiness service provider: Harmony of team, Agility, Passion for Wellness, Productivity oriented, Individual respect,
Next Innovation, Education Seeker, Service minded, Striving for Success
2006 Guest speaker: Enhancing the potential of health business operator with the Ministry of Public Health, Thailand
2005 Guest Speaker: “Cultural Spa: The Next Innovation of Spa in Asia” with National Innovation Agency in INNOVASIA 2005 at QSNCC,
Bangkok http://www.nia.or.th/nis/download/TheNextInnovationOfSpa.pdf
www.sukkospa.com

5. My Career Path
Position: Operations Manager (Southern Asia), MSpa International Limited
From July 2006 – December 2008
Key Responsibilities of the Role:
13 spas in Thailand, 3 spas in Maldives, 1 spa in Vietnam and 1 spa in India total 320 staffs
Operations: Work with the Managing Director to provide supervision and line leadership to all spa operations within
Southern Asia. Maintain close engagement with the individual spas to maximise revenues, control costs, and look
after our people. Establish and maintain an effective control environment, both financial and operational aspect.
Team Leadership and Management: Oversee the performance evaluation and professional development planning
and career planning for all operational managers and staff within the geographic region.
Availability of Talent:Work closely with the hotels and the Training centre to ensure that our Supply and Demand for
therapists is balanced, and that we are producing people with the right skills at the right time to fulfil business
strategy.
www.mspa-international.com

6. My Career Path
Position: Operations Manager (Southern Asia), MSpa International Limited
From July 2006 – December 2008
Key Achievement:
2008: Granted the scholarship for Urban Healing Scholarship for Wellness Leadership Development.
http://www.urbanhealing.net/news/scholarship.php
Revenue Growth in year 2008: I initiated the incentive scheme to motivate team in promoting more premium service with higher spend for
each guest. And the result is:
74% growth for Elemis Treatment revenue | 20% growth for Spa Package revenue | 86% growth for Retail Revenue
766% growth for Series treatment revenue
Spa Operations Tools Development and Implementation: To facilitate spa managers in working effectively, I created the reports and format
for operational use which is very handy and effective to use:
Spa Quality Audit Format: Pre treatment / Post treatment and Facilities
Spa Rostering: To allocate therapists as business demand and could forecast the therapist efficiency
Spa KPIs Measurement: The format for monthly tracking the achievement of each spa KPIs.
Spa Management Training Development: To enhance the competency of spa managers in being able to manage spas in the competitive
environment, I have initiated the exclusive training program for spa managers and train them with the following modules:
Spa Rostering Management: How to allocate staffs efficiently to match with business demand
Spa Profit & Loss Management: How to interpret the Profit & Loss statement and take actions properly
Spa Quality Audit Management: How to maintain and audit spa operations as the company standard
Spa Strategic Management: How to initiate the spa strategies in accomplishing the SMART objectives
www.mspa-international.com

7. My Spa Portfolio
Mandara Spa : Anantara Spa: Tailor Made Brand:
JW Mariott Phuket, Thailand Anantara Golden Naladhu, Maldives
Sheraton Krabi, Thailand Triangle, Chiang The Spa @ Four Seasons
Bangkok Marriott, Thailand rai, Thailand Bangkok, Thailand
Hua Hin Marriott, Thailand Anantara Samui, Thailand Spa Athenee @ Le Royal
Sala Samui, Thailand
Anantara Hua Meridien Plaza Athenee
Royal Orchid Sheraton Hin, Thailand Bangkok, Thailand
Bangkok, Thailand
Radisson Alibaug, India
Anantara Phuket, Thailand Royal Garden Spa @
Anantara Veli, Maldives Pattaya Marriott, Thailand
Anantara Dighu, Maldives

8. My Career Path
Position: Freelance Spa Consultant, for Aleenta Resort & Spa, Beacon Lifestyle
Management and Esensw
from January 2009 – present
Key Responsibilities of the Role:
I am working closely with Founding Partner of the company for the following scope of all spa work:
Design Coordination and Facility Planning:
Operating Concept Development,Preliminary Menu suggestion,Design planning and coordination,
Budgeting
Technical Service
Project Supervision,Procurement,Human Resources,Development of International Policies and Standard
Operating Procedures,Branding,Training
Project under progress:
Spa Renovation and Rebranding for The KA Spa @ Aleenta resort & Spa, Phuket – PhangNga
www.beaconlmg.com | www.esensw.com

9. My Education Background
Highest Education:Master of Business Administration – INTERNATIONAL, May 2005
Concentration: Hospitality & Tourism Management
Prince of Songkla University, Phuket Campus, GPA: 3.92
Bachelor Degree: Assumption University, Bangkok
Bachelor of Business Administration, October 1997
Concentration: General Management
GPA: 3.18 Duration: 31/2 years in graduating
Diploma / Certificate / Training
ChivaSom Academy CIBTAC Certified with Credit in April 2009
Anatomy & Physiology in January 2009, Bangkok
Body Massage in January 2009, Bangkok
Urban Healing Spa LEAD: Team Leadership in October 2008, Six senses, Phuket
Spa LEAD: Business Leadership in August 2008, KamalayaSamui
Spa LEAD : Personal Leadership in April 2008, Mandarin Oriental Chiang Mai
M Spa International MINOR Finance workshop in May 2008, AnantaraHuaHin&HuaHin Marriott
General Managers Workshop in September 2007
Face to Face Selling – Anantara Sales University in September 2007
Guest Service Journey in 2006
Ministry of Public Health, Thailand Certified spa operator certificate, 2005
International Spa Association ISPA 2005 Seminar in Singapore
Make Scent Institute Spa Management in 2004

10. Contact
Me
Sunai
Wachirawarakar
n
My Mobile:
+66 81-2070543
Email:
sunai_wa@yahoo.co.th
sunai_w@hotmail.com