Creating A Workplace Culture Of Respect And Trust

Creating a Workplace Culture of Respect Brad Baso cell: 651-214-0109 [email_address] Candalee Hill cell: 651-592-5411 [email_address] ORLD 8880: Leadership Seminar (#2, Virtual) Spring 2008, Professor Louise Miner

Seminar Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Notes about this PowerPoint ,[object Object],This slide is describing an assignment – make sure to follow the instructions! This slide is conveying information. It is meant to provide context. This slide is part of the Golden Rule activity. This slide is part of the Helpful Emotions activity.

How’s it goin’ Frank? ,[object Object]

Activity #1: Article #1 ,[object Object],[object Object],Note from Brad & Candalee Our goal is to use an appreciative inquiry-style approach and focus on positive changes, but we are having you first read this article to gain an appreciation of the potential problems.

The Cost of Workplace Incivility ,[object Object],[object Object],[object Object],[object Object]

When the Bully Sits in the Next Cubicle ,[object Object],Source: The New York Times article March 25, 2008 by Tara Parker-Pope

Activity #2: Digital Collage: + ,[object Object],[object Object],ABOUT THE TOOLS USED: Writeboard is used to collaboratively create and edit a text document. We will use this tool like Louise's post-it note exercise to collect examples of a characteristic or behavior that you think are important for a culture of respect. YouTube is a searchable database of user-generated video content. You will use this site to find a video that represents one of your attributes of a respectful culture.

Activity #3: Beyond the Golden Rule ,[object Object],[object Object],How do you identify others’ needs and wants at work?

The Golden Rule ,[object Object],[object Object]

When the Rule breaks down ,[object Object],For example: You may love chocolates and be happy if someone gave you some as a gift. But to give a box of chocolates to a person who is on a diet may not be as appreciated. Also, think of the Boy Scout who firmly takes the arm of an old lady and helps her across the street, only to find that she didn't want to cross the street.

Platinum Rule ,[object Object],[object Object],[object Object]

From Golden to Platinum ,[object Object],Remember to go to Blackboard to contribute to the discussion on this topic! How do you identify others’ needs and wants at work?

Activity #4: Helpful emotions in the workplace ,[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group If we disagree with someone, how can we interact in ways that stimulate positive emotions in both of us? www.beyond-reason.net

Core Concern: Appreciation ,[object Object],[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group

Core Concern: Affiliation ,[object Object],[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group

Core Concern: Autonomy ,[object Object],[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group

Core Concern: Status ,[object Object],[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group

Core Concern: Role ,[object Object],[object Object],[object Object],[object Object],[object Object],SOURCE: Beyond Reason: Using Emotions as You Negotiate by Roger Fisher and Daniel Shapiro. 2006. Penguin Group

Activity #4: Helpful emotions in the workplace You’ve learned about the Core Concerns. Now think of a time when you’ve had a disagreement with someone and emotions were involved. Click on the image of the Core Concerns Preparation Form below and complete it. Do you think the outcome of your disagreement would have been different? beyond- reason.net/teaching/shortform.html

Activity #5: Conflict Management ,[object Object],[object Object],[object Object],How do you think this information is useful when thinking about a respectful workplace environment?

Activity #6: Article #2 and LinkedIn ,[object Object],[object Object]

Real-world examples of respectful workplaces ,[object Object],[object Object]

FACES * Initiative at CSC F ocus on A cademic and C linical/Field E xperience s Patricia M. Schoon, MPH, RN Cynthia L. Dols, MS, RN

Incivility, Bulling in the Workplace and Nurses’ Shame Response: JOGNN 2008

Regions: Promises to Each Other ,[object Object],[object Object],[object Object]

Regions: Promises to Each Other ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary of Web Tools Used ,[object Object],[object Object],[object Object]

Creating A Workplace Culture Of Respect And Trust

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