World Quality Report 2013-14: Top 10 Findings

2013-14
Top 10 Findings
World Quality Report 2013-14
Fifth Edition

2Copyright © 2014 Capgemini, Sogeti and HP. All Rights Reserved
World Quality Report 2013-14 | April 2014
World Quality Report 2013-14
!  5th edition of the report, jointly published by Capgemini, Sogeti and HP since
2009.
!  Recognized as industry’s largest research study and most comprehensive
source of market analysis and commentary on the state of enterprise
application quality and testing practices.

World Quality Report 2013-14: Interviews by Region
! WQR based on
1,500 telephone
interviews across 25
countries.
! Each structured
interview lasts 35-40
minutes
! Interviewees asked
up to 42 multiple
choice questions
depending on job
function
! Data is combined
with quotes / open
ended responses
from 20 in-depth
interviews

World Quality Report 2013-14: Interviews by Job Title
! Sample: Private and public
organizations with more than
1,000 employees.
! 34% of interviews were
conducted with CIOs, 26% with
IT directors

World Quality Report 2013-14: Interviews by
Sector

Top 10 Findings from World Quality Report
2013-14

1) A higher proportion of overall IT budget is being
invested in testing…
QA budgets are still largely spent in infrastructure
The average spending on QA as a percentage of the total IT
budget has grown from 18% in 2012 to 23% in 2013.
It is forecasted to reach 28% of IT budgets in 2015.

2) Higher proportion of Testing budgets is spent on
transformational projects
Proportion of Testing budgets allocated to transformational
projects grew to 46% up from 41% last year. Testing of existing
applications can be performed more efficiently and at lower costs
using automation tools and reusable assets

3) The QA function is adapting to business demands by
streamlining and centralizing its structure, to achieve efficiency
and cost optimization
Compared to only 4% of operational TCOEs in 2011 and 6% in
2012, this year’s research data shows rapid growth in fully
operational inhouse TCoEs to 19%

4) Testing’s late engagement in the application delivery lifecycle
and…

4) … Testing's over-reliance on tracking basic IT metrics might
restrict organizational maturity
QA organizations are still mostly capturing IT based, reactive performance
metrics with Number of Defects Found being tracked by 73% of the
organizations surveyed.

5) Mobile testing has increased in importance as a key
discipline within the function, but lacks specialized methods,
expertise and environment
Organizations across all sectors show
considerable increase in mobile test
ing
Organizations across all sectors show considerable increase in mobile
testing. More than half of all organizations interviewed (55%) now test
mobile applications compared to an industry average of 31% in last year’s
research.

6) Increased focus is placed on security when testing mobile
applications and devices

7) Cloud adoption and cloud-based testing has slowed as
organizations continue to manage concerns regarding data
security and performance
By 2015, the number of applications migrated or hosted in the Cloud is predicted to
increase from 20% in 2013 to 26% where 32% of Testing is expected to be
performed in the Cloud.

8) Agile development environments present an additional set of
challenges for testing, particularly in relation to methodologies
and expertise

9) Provisioning Test Environments has to overcome a set of
operational challenges..

10) Most organizations have difficulty in generating and
supporting test data to meet compliance requirements..

Now, how about benchmarking your Testing
practice with this data?
Download myWQR2013 iPad app and
answer a subset of questions from the
World Quality Report 2013-14 survey
Find out how your testing practice
compares with those of senior
executives who participated in the
research
You can see the benchmark of your
results immediately after answering all
questions, also share your results
screens with you peers

…and you can download the full report including
recommendations.
http://www.slideshare.net/capgemini/world-quality-
report-2013-14?ref=http://www.capgemini.com/resources/world-
quality-report-2013-14
www.sogeti.com/looking-for-solutions/Services/Software-Control-
Testing/The-World-Quality-Report-2013--2014/
www.hp.com/go/capgemini
Country specific analyses available to be read in conjunction with the report for: Australia & New
Zealand, Benelux, Brazil, China, Eastern Europe, Germany, France, North America, Nordic Region,
United Kingdom on www.worldqualityreport.com
To download, please click on one of the links below and complete the registration
form:

www.capgemini.comwww.capgemini.com/testing
www.sogeti.com/testing
www.hp.com
The information contained in this presentation is proprietary. It is for internal and intermediary use only.
Copyright ©2013 Capgemini and Sogeti. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
No part of this document may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.
About HP
HP creates new possibilities for technology to have a meaningful
impact on people, businesses, governments and society. With the
broadest technology portfolio spanning printing, personal systems,
software, services and IT infrastructure, HP delivers solutions for
customers’ most complex challenges in every region of the world. More
information about HP (NYSE: HPQ) is available at http://www.hp.com
About Capgemini and Sogeti
With more than 130,000 people in over 40 countries, Capgemini is one of the world’s foremost
providers of consulting, technology and outsourcing services. The Group reported 2013 global
revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business
and technology solutions that fit their needs and drive the results they want. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative Business
Experience™ and draws on Rightshore®, its worldwide delivery model.
Sogeti is a leading provider of technology and software testing, specializing in Application,
Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing,
Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more
than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in
Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the
Paris Stock Exchange.
Together Capgemini and Sogeti have developed innovative, business-driven quality assurance
(QA) and Testing services, combining best-in-class testing methodologies (TMap® and TPI®) to
help organizations achieve their testing and QA goals. The Capgemini Group has created one of
the largest dedicated testing practices in the world, with over 12,000 test professionals (as of June
2013) and a further 14,500 application specialists, notably through a common center of excellence
with testing specialists developed in India.

World Quality Report 2013-14: Top 10 Findings

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World Quality Report 2013-14: Top 10 Findings