1. THE BANKING INDUSTRY AND
INFORMATION TECHNOLOGY :
A REVIEW
Journal: Management Trends
Volume : 8
No.: 1
March-2011
Authors : Neeru Suman and Arvind Jain
Presented By : Chandan Pahelwani
Roll No.: 11047
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2. INTRODUCTION
 The article presents a study which aims to
analyze the role of information technology in
banking industry.
 Importance of banking industry in boosting
economic progress of a nation.
 Use of information technology for all round
growth.
 The economic development for the current
year is planned to be over 9%.
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3. Con’t…
 To support the
industrial, commercial, agricultural and
other services sector, the banking sector
plays a very vital role.
 Information systems are now exposed to a
number of technology products like :
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4.  Net Banking
 Mobile Banking
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5.  Shopping
 Ticket booking
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6.  Bill Payment
 Fund Transfer
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7. Automated Teller
Machines (ATMs)
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8. OBJECTIVES
 The main objective of this article is to
review the implementation of IT in banking
industry.
 Technological innovations have enabled
the industry to open up new delivery
channels.
 Taking the help of IT to deal with the
challenges that the new economy poses.
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9. RESEARCH METHODOLOGY
 Overview of the various countries banking
services used by the citizens of that
country.
 To increase the customer value by using
some analytical methods in Customer
Relationship Management (CRM)
applications.
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10. ANALYSIS & OUTCOMES
 Mobile banking service is used at the most
in Kenya.
 In US banking sector, it is examined that
use of IT will reduce the operational cost
of the banks.
 Malaysian banking sector adopted the
CRM technology and confirmed the role of
CRM performance as the mediators in
relationship between trust and E-banking
adoption.
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11. Con’t…
 According to the National
Association of Software
Services Companies
(NASSCOM) the IT market for
banks in 2002 was $500
million, is expected to grow by
25% a year in next few years.
 Banks will spend on IT and
related fields an eye opening
Rs.15000 crore.
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12. Con’t…
 The Bank of India has recently awarded
10 years IT infrastructure outsourcing
contract valued $150 million to HP
services.
 The State Bank of India and its 7
associate banks got connected their 2500
branches with $29 million.
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13. CONCLUSION
 Certain technological changes have improved
the Banking sector tremendously.
 Policy makers have made some notable
changes like enhancing payments
system, integrating regulations between
commercial & co-operative banks.
 It can be concluded that for better
performance Indian banks need new
technology.
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