Experiences of a Philippine Contact Center
•Descargar como PPTX, PDF•
3 recomendaciones•601 vistas
Brief history, forecast of trends, lessons learned.
Recomendados
Recomendados
Más contenido relacionado
Similar a Experiences of a Philippine Contact Center
Similar a Experiences of a Philippine Contact Center (20)
Último
Último (20)
Experiences of a Philippine Contact Center
- 1. @All Rights Reserved Farmout Central Intouch Inc 1
- 2. About Me @All Rights Reserved Farmout Central Intouch Inc 2
- 3. Created jobs for over 155 people, directly supporting 3,175 family members. Now doubling our capacity with new facilities @All Rights Reserved Farmout Central Intouch Inc 3
- 4. Birth Pains Finding Clients Facilities upgrade Lack of LGU Support PEZA & BIR Finding Partners Power Generator Internet Gateways SIP Server @All Rights Reserved Farmout Central Intouch Inc 4
- 5. Talent Development and Retention On boardingFiltering Recruiting Training Trainors & Supervisors @All Rights Reserved Farmout Central Intouch Inc 5
- 6. Learn on the Go Managing Remote Teams Team Building, Morale, Productivity Listen to Needs and Deploy solutions Join Call Center Associations @All Rights Reserved Farmout Central Intouch Inc 6
- 7. Lessons from NUS ITPM Winner's Curse Network Graph Theory Metrics and Performanc e Knowledge Managemen t AVH Calls per shift Occupancy % Satisfaction Ratings @All Rights Reserved Farmout Central Intouch Inc 7
- 8. Areas for Big Data Analytics Trendspotting Sentiment Analysis Predicting Good Hires @All Rights Reserved Farmout Central Intouch Inc 8
- 9. @All Rights Reserved Farmout Central Intouch Inc 9
- 10. @All Rights Reserved Farmout Central Intouch Inc 10
- 11. @All Rights Reserved Farmout Central Intouch Inc 11
- 12. @All Rights Reserved Farmout Central Intouch Inc 12
- 13. 13
- 14. Wilson L. Chua sales@farmout.ph https://facebook.com/FarmOutCentral/ https://twitter.com/farmoutph @All Rights Reserved Farmout Central Intouch Inc 14
Notas del editor
- Walking distance and retention Supervisor and retention Employees who use 1 to 4 social networking sites stay longer Prior work history is a poor predictor of future outcomes Employees referred by friends at the company perform better and stay longer.
- Work is going to be remotely done by teams
- Evolve Q3 Workforce Report Report is based on 13 countries, 18 industries and 121 mm performance records.
- Evolve Q3 Workforce Report
- Source: Dimension Data Contact center Benchmarking Summary Report
- Source: Dimension Data Contact center Benchmarking Summary Report Launched in 1997 18 years of trends, performance analysis and best practice techniques. 6 core review areas. Annual global research study of multichannel interactions and the contact center.
- Source: Dimension Data Contact center Benchmarking Summary Report