What will “digital” logistics look like in the future and what impact will it have on the workforce?

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Phil Roe, COO, DHL Supply Chain
What will “digital” logistics look like in the
future and what impact will it have on the
workforce

Hello Hi

Poll
Q: How many of your sites already have some level of digitalisation in place today?
• None (0)
• A small number (0-5)
• Some but not all (5-20)
• Most (20+)

Germany’s No. 1 mail and parcel provider
A global company with a unique portfolio
Global E-Commerce enabler
V8
No. 1 in contract logistics
Leader in the forwarding business
No. 1 in international express delivery

Manufacture and package for CPG
But did you know DHL……
Distribute 7 million tires Deliver 2 million clinical trials
Fulfil 100 million items
for online orders Prepare 3 million airline meals
Repair and recycle more than 86,000
boilers

The supply chains of the future will be…
Source: DHL Supply Chain Digitalization Strategy
1750 1850 1950 FUTURE
Today
1st INDUSTRIAL
REVOLUTION
Steam,
mechanical
production
2nd INDUSTRIAL
REVOLUTION
Mass production,
labor division,
electricity
3rd INDUSTRIAL
REVOLUTION
Electronics, IT,
automated
production
INDUSTRY 4.0
Supply Chain 4.0
& Digitalization
…fully digitalized, enabled by technology and standardized processes

The supply chains of the future also need
people…

Low Low
Relevant in <5 years
Relevant in >5 years
We investigate social, business and
technology trends
High
Blockchain
Bionic
Enhancement
Virtual Reality
& Digital Twins
Unmanned
Aerial Vehicles
3D Printing
Self-driving
Vehicles
Cloud
Logistics
Big Data
Analytics
Low-cost
Sensor Solutions
Supergrid
Logistics
Logistics
Marketplace
Digital Work
Omni-
channel
Logistics
Batch
Size One
Smart
Containerization
Fresh Chain
Fair & Responsible
Logistics
Grey Power
Logistics
Tube
Logistics
Augmented
Reality
Internet of
Things
Robotics &
Automation
Connected Life
Sharing Economy
Servitization
Green
Energy
Logistics
Artificial
Intelligence
Next-generation
Wireless
High: Creates new (potentially
disruptive) ways of doing business
Low: Provides incremental
improvement opportunities

INDUSTRIALIZATION
&
COMMERCIALIZATION
INNOVATE LOCALLY ENHANCE CROSS-REGIONALLY SCALE GLOBALLY
Source: DHL Supply Chain
DHL’s innovation funnel creates the
framework
INNOVATE LOCALLY
PRODUCT
DEVELOPMENT
PILOTPROOF OF CONCEPTRESEARCH
to transform digital innovation from ideas to productized, scalable fast-track technologies

Focus trends and enabling technologies
Source: DHL Supply Chain Digitalization Strategy
FOCUS TRENDS
ENABLING
TECHNOLOGIES
MOBILE TECHNOLOGY
ANALYTICS/ BUSINESS
INTELLIGENCE MACHINE LEARNING
ROBOTICS PROCESS
AUTOMATION
DIGITAL
INFRASTRUCTURE
PHYSICAL
INFRASTRUCTURE DIGITAL SECURITY
UAV/DRONES
AUTONOMOUS
VEHICLES 3D PRINTING
TRANSPORT
OPTIMIZATION
WAREHOUSE
OPTIMIZATION
SUPPLY CHAIN
VISIBILITY BLOCKCHAIN
IOT & WEARABLES
AUGMENTED &
VIRTUAL REALITYROBOTICS
IoT: Internet of Things; UAV: Unmanned aerial vehicles
will allow us to transform the most critical parts of business in a structured way

Low Low
High
Blockchain
Bionic
Enhancement
Virtual Reality
& Digital Twins
Unmanned
Aerial Vehicles
3D Printing
Self-driving
Vehicles
Cloud
Logistics
Big Data
Analytics
Low-cost
Sensor Solutions
Supergrid
Logistics
Logistics
Marketplace
Digital Work
Omni-
channel
Logistics
Batch
Size One
Smart
Containerization
Fresh Chain
Fair & Responsible
Logistics
Grey Power
Logistics
Tube
Logistics
Augmented
Reality
Internet of
Things
Robotics &
Automation
Connected Life
Sharing Economy
Servitization
Green
Energy
Logistics
Artificial
Intelligence
Next-generation
Wireless
technology trends

Parcelcopter 1.0

Parcelcopter 2.0

Parcelcopter 3.0

Low Low
High
Blockchain
Bionic
Enhancement
Virtual Reality
& Digital Twins
Unmanned
Aerial Vehicles
3D Printing
Self-driving
Vehicles
Cloud
Logistics
Big Data
Analytics
Low-cost
Sensor Solutions
Supergrid
Logistics
Logistics
Marketplace
Digital Work
Omni-
channel
Logistics
Batch
Size One
Smart
Containerization
Fresh Chain
Fair & Responsible
Logistics
Grey Power
Logistics
Tube
Logistics
Augmented
Reality
Internet of
Things
Robotics &
Automation
Connected Life
Sharing Economy
Servitization
Green
Energy
Logistics
Artificial
Intelligence
Next-generation
Wireless
technology trends

Artificial intelligence in expense reporting

Robotics Process Automation

Thank you
Phil Roe, COO, DHL Supply Chain
philip.roe@dhl.com

What will “digital” logistics look like in the future and what impact will it have on the workforce?

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What will “digital” logistics look like in the future and what impact will it have on the workforce?