A talk by Gregg Baker, Head of Community at giffgaff, on community management lessons from The Office's very best.

1. 10 Things Michael Scott
Taught me about Community
Management
Gregg Baker, Head of Community @ giffgaff

4. There is no such thing as a “Community Expert”
#1

5. Community Management is not a 9 to 5 job
#2

6. It’s mostly up to you to get the party started
#3

7. It’s not personal, even when it is
#4

8. Know who your stakeholders are and how you can help them
#5

9. Have a clear vision but be prepared to deviate
#6

10. Copying is not a crime…just quote the source
#7

11. It’s important to be relatable
#8

12. Take control of a crisis and turn it into an opportunity
#9

13. Be the champion for your community
#10