Sue Wallace, executive director of Minnesota for the Creating IT Futures Foundation, moderated a panel at the TechCities Conference to show employers how to think outside the box in building pipelines to get new IT workers.

1. Build Your Tech
Worker Pipeline

2. CreatingITFutures.org 2
What Will the IT Workforce Look Like?

3. CreatingITFutures.org
Workforce Composition Changing Fast
Source: CompTIA & BLS
September 2015
0 10 20 30 40 50 60
2022
2012
2002
National Workforce Demographics
Baby Boomers Gen Xers Millenials

4. CreatingITFutures.org
Where Are the IT Jobs?
Sources: EMSI | U.S. Bureau of Labor Statics Quarterly Census of
Employment and Wages | CompTIA
January 2016
1. California
2. Texas
3. New York
4. Florida
5. Virginia
6. Illinois
7. Pennsylvania
8. New jersey
9. Massachusetts
10. Ohio
11. Washington
12. Georgia
13. North Carolina
14. Maryland
15. Michigan
16. Colorado
17. Minnesota
18. Arizona
19. Missouri
20. Wisconsin
21. Indiana
22. Tennessee
23. Oregon
24. Connecticut
25. Utah
The top 25 states for IT occupations account for
88% of the country’s 5.04 million IT jobs

5. CreatingITFutures.org
IT Hardware vs. Software Jobs
59%
41%
2015 IT Jobs Split
5,040,019 Total US IT Jobs 2015
Note: all data includes self-employed workers
Sources: EMSI | BLS | CompTIA
December 2015
Software-
related
Hardware/
Services-related

6. CreatingITFutures.org
Low Unemployment Puts
Pressure on Employers
 7.9 million
Americans are
unemployed.
 Nationwide
unemployment rate
for computer-related
occupations remains
low at 2.6%.
6Source: BLS, December 2015
5% Nationwide
3.1% Minneapolis

7. CreatingITFutures.org
Number of U.S. IT Job Openings
Source: CompTIA & Burning Glass Technologies Labor Insights
January 2016
2,100,290
1,835,914
2,111,394
2,214,937
3,591,402
474,463
400,443
509,458
622,572
807,451
100,000
1,100,000
2,100,000
3,100,000
2011 2012 2013 2014 2015
YTD (January - December)
Q4 (October - December)
62%
increase
in 2015

8. CreatingITFutures.org
IT Job Postings in Twin Cities
Source: CompTIA & Burning Glass Technologies Labor Insights
February 2016
ONET Code Core IT Occupations
# Postings
Q4 2015
# Postings
Q4 2014 # Change % Change
11-3021.00 Computer & Information Systems Managers 254 194 60 31%
15-1111.00 Computer & Information Research Scientists 96 43 53 123%
15-1121.00-.01 Computer Systems Analysts & Informatics Specialists 1,258 905 353 39%
15-1122.00 Information Security Analysts 596 292 304 104%
15-1131.00 Computer Programmers 323 331 -8 -2%
15-1132.00 Software Developers, Applications 3,418 2,438 980 40%
15-1133.00 Software Developers, Systems Software 390 256 134 52%
15-1134.00 Web Developers 616 427 189 44%
15-1141.00 Database Administrators 752 423 329 78%
15-1142.00 Network & Computer Systems Administrators 499 407 92 23%
15-1143.00-.01 Computer Network Architects & Telecom Engineers 167 158 9 6%
15-1151.00 Computer User Support Specialists 800 382 418 109%
15-1152.00 Computer Network Support Specialists 75 50 25 50%
15-1199.00 -.12 Computer Occupations, All Other 3,995 2,713 1,282 47%
17-2061.00 Computer Hardware Engineers 23 19 4 21%
49-2011.00 Computer, Automated Teller, & Office Machine Repairers 19 7 12 171%
Total 13,281 9,045 4,236 47%
47% increase
in 4Q 2015

9. CreatingITFutures.org
Employers with the Most IT Job Ads
– Twin Cities Q4 2015
Source: CompTIA & Burning Glass Technologies Labor Insights
February 2016
59
61
86
88
93
106
109
110
111
113
116
187
204
222
1,265
Emerson Electric Company
Travelers Insurance
Optum
Accenture
SuperValu
Deloitte
Technical Pro Incorporated
U.S. Bancorp
Best Buy
Ameriprise Financial
Medtronic
Wells Fargo
Oracle
Target
UnitedHealth Group
13,281 Twin Cities IT job
postings during Q4 2015,
of which 38% do not
specify employer.

10. CreatingITFutures.org
Industries with the Most IT Job Ads
– Twin Cities Q4 2015
Source: CompTIA & Burning Glass Technologies Labor Insights
February 2016
2%
2%
3%
3%
4%
4%
5%
7%
14%
27%
Electronics and Appliance Stores
Educational Services
Securities, Commodity Contracts, and Other…
Administrative and Support Services
General Merchandise Stores
Computer and Electronic Product…
Publishing Industries (except Internet)
Credit Intermediation and Related Activities
Professional, Scientific, and Technical Services
Insurance Carriers and Related Activities
13,281 Total Twin Cities IT
job postings during Q4 2015,
of which 55% do not specify
industry.
Insurance cited in 1,607 Minneapolis IT job postings. Professional, Scientific, & Technical Services cited in 824 Minneapolis ads.

11. CreatingITFutures.org 11
TechHire Initiative

12. CreatingITFutures.org
 Free 8-week training course, Monday-Friday, 9 a.m. - 4 p.m.
 Train toward CompTIA A+ Certification
 Intense focus on business soft-skills and job readiness
 CompTIA A+ certified grads are placed into 6-month paid positions (up to $15/hour)
12

13. CreatingITFutures.org 13
Ingredients for Success
1. Rigorous Assessments
2. Discipline
3. Technical Training
4. Certifications
5. Soft Skills
6. Employer Connections

14. CreatingITFutures.org
Proven Metrics
 200+ IT-Ready Graduates in the
Twin Cities since 2012
 91% Graduate
 88% of Certified graduates
placed in new IT jobs
 88% still employed after one
year

15. CreatingITFutures.org
Our Panelists
 Laura Beeth, System Director, Talent
Acquisition, Fairview Health Services
 Jenna Bergmann, Strategic
Recruitment Director, MN.IT Services
 Charlotte Johnson, Corporate
Citizenship & Corporate Affairs
Manager, IBM
Moderator: Sue Wallace, Executive
Director, Minnesota, Creating IT
Futures Foundation
15
Laura Beeth
Jenna Bergmann
Charlotte Johnson
Sue Wallace

16. The context for our work
Source: If applicable, describe source origin
 United States is experiencing a Skills Gap
• Center for Labor Market Studies: Employment rates for teens, ages 16 to 19, and
young adults, ages 20 to 24, have dropped to new post-World War II lows
• Employers cannot find talent
 August 2013: IBM has 1,800 jobs unfilled
 High school is not longer enough
• Average pay: $9/hour
 Pathways to Prosperity (Harvard): U.S. must broaden the range of high-quality
pathways offered to young adults
• Community college graduation rates hover at or about 25%.
• There are 28 million middle skill jobs – those requiring postsecondary degrees –
currently available in the U.S., with these jobs paying close to $40,000 per year on
average.
• Over the next 10 years, 14 million new jobs requiring middle skills – a 50% increase –
will be created, with those needing STEM skills the highest paid of those jobs.
Source: IBM February 2016

17. 17
 Focus: A new grade 9-14 public school model focused on STEM fields
and Career and Technical Education
 Mission: Enable students to master the skills that they need either to
graduate with a no-cost Associates in Applied Science degree that will
enable them to secure an entry-level position in a growing STEM
industry, or to continue and complete study in a four-year higher
education institution.
A new model for education: P-TECH 9-14
Source: IBM February 2016

18.  Systemic Partnership: K-12, higher education, and industry
 Public school model: Open to all students, with no cost to students
and their families
 Early College: Six-year scope and sequence integrating high school
and college coursework and leading to an AAS degree for all students
 Career-Readiness: Workplace Learning sequence including
skills mapping, coursework, mentors, worksite visits, speakers
and skills-based, paid internships
 Personal Pathways: Focus on mastery, not seat time that
enables students to graduate in 4, 5, or 6 years
 Funding: Public education funding model
Key Tenets
Source: IBM February 2016

19. The Power of Partnership
Public School
District, Lead
School Partner &
School Leader
Employer
Partner(s)
Community
College
System &
Lead College
Partner
Source: IBM February 2016

20. High School Re-design Movement
0
10
20
30
40
50
60
70
2011
Brooklyn, NY
2012
Brooklyn, NY
Chicago
2013
New York
Chicago
2014
New York
Chicago
Connecticut
2015
New York
Chicago
Connecticut
2016
New York
Chicago
Connecticut
Colorado
Rhode Island
Australia
P-TECH Replication
1
6
8
27
40
60
Source: IBM February 2016

21. The First Six: P-TECH Brooklyn Graduates
June 2015: Six students graduated with their high
school diplomas and AAS degrees
 Accelerated through the program in 4 years
 All graduated with AAS in Computer Information Systems,
awarded by New York City College of Technology
Source: IBM February 2016

22. IT Workforce
Fairview Human Resources - Talent Acquisition
Laura Beeth, System Director
February 26, 2016

23. Fairview Overview
• Not-for-profit established in 1906
• University of Minnesota partnership
since 1997
• 22,000+ employees
• 2,500 aligned physicians
 Employed, faculty, independent
• 6 hospitals/medical centers
 1,513 staffed beds
• 40+ primary care clinics
• 55+ specialty clinics
• Ebenezer Senior Living (63 locations)
• 30+ retail pharmacies
• 100% owner of PreferredOne health
care plan
• 6.39 million outpatient encounters
• 71,049 inpatient admissions
• 1.4 million clinic visits
• 312,000 attributed and assigned lives
• $521 million community contributions
• $3.3 billion total assets
• $3.6 billion total revenue
• 2016 Merging of University of MN
Physicians (UMP) and Grand Itasca
Clinic & Hospital

24. Current State
• Our current Fairview IT workforce is one that is aging, not
diverse, highly educated with a large percentage of the
incumbents near retirement age.
• 411 Employees in IT (numbers based on 2015)
 Traditionalist (1922-1945)
 1 Employee
 Baby Boomers (1946-1964)
 190 Employees (46%)
 28 Employees currently eligible* to retire (6.7%)
 52 Employees (additional 24) eligible in two years (12.6%)
 Generation X (1965-1980)
 168 Employees (41%)
 Millennials (1981-2000)
 52 Employees (13%)
• RightSourcing VMS Program
 Top 5 contract IT positions by spend: Epic Analyst, Project Manager, Business Analyst, IT
Technician, Interface Developer
 Recent temp-to-hire conversions: IT Engineer
 Total IT contract spend since implementation in Sept. 2016: $1.85M
*Eligibility is defined as 62 years of age or older

25. High School Pipelines
• Genesys Works
 The mission of Genesys Works is to enable economically disadvantaged high school students
to enter and thrive in the economic mainstream by providing them the knowledge and work
experience required to succeed as professionals.
 Currently, we have 2 students with Fairview and 1 student with UMP.
• STEP-UP
 STEP-UP Achieve provides paid summer internships to Minneapolis youth ages 16-21 at over
140 leading employers. Since its launch in 2004, STEP-UP has provided over 21,000
internships.
 Interns are provided work-readiness training and mock interview sessions before being placed
with an employer based on skills, interests, and ability.
 In 2015, we had 10 interns through UMMC.
 In 2016, we have a commitment to host 12 interns within UMMC and IT.
 Since partnering with AchieveMpls in 2008 Fairview has placed 75 interns.
• Scrubs Camp
 Provides a unique opportunity for middle school and high school students to explore careers in
the health sciences. A collaborative project between HealthForce Minnesota, educational
institutions, and healthcare employers, Scrubs Camps are offered throughout the summer at
multiple locations. HIT careers are covered/highlighted during Scrubs Camp.

26. Post-Secondary Pipelines
• Augsburg College
 Fairview has partnered with Augsburg to establish a relationship to provide students with a networking
opportunity to include asking for tips on success, resume critiques, and questions around employment. The
student population is very diverse with a large population of first-generation college students.
• U of MN Carlson School of Management
 The goal is to engage with current IT students regarding summer internships and permanent job opportunities.
Fairview has selected an IT leader to be the champion to head this initiative. Our involvement consists of onsite
interviewing, career fairs and classroom presentations.
• MCTC/St. Paul College: C3 Fellows
 Established to connect college students at Saint Paul College and Minneapolis Community & Technical College,
who live in the city of Minneapolis or Saint Paul, to jobs at Anchor institutions.
 C3F assists students in finding entry-level employment at participating health care providers.
 Goal is to gain advantage and build meaningful work experience prior to graduation from their program.
 Connects Fellows with mentors via networking events and online discussion.
 Program is expanding to include Augsburg College, St. Catherine University, and Metro State University
• Student Affiliation Agreements
 Century College – AAS – Information and Technology Program
 Bethel University – BS/BA – Computer Sciences
 University of Minnesota – MS – Health Informatics
 Anoka Tech, MN State Community & Tech College, Rasmussen, Rochester Community & Tech College, St.
Paul College, St. Kate’s, St. Cloud Tech & Community College – AAS – Health Information Technology
 College of St. Scholastica – BS – Health Information Management

27. Community Involvement
• IT-Ready Cedar Riverside
 IT-Ready prepares individuals for the CompTIA A+ certification. It is a 10-
week program that targets professional development to refine critical
business skills, such as communications and presentation, conflict
management, teamwork and collaboration, and critical thinking and
problem solving.
 Fairview has committed to hiring one individual from the recent graduating
class with a tentative start date at the end of this month.
 Partners include:

28. Jenna Bergmann
Strategic Recruitment Director
Office of MN.IT Services, Human Resources

29. 29
History
• MN.IT Services was created through consolidation in 2011
• Went from 300+ employees to over 2,000+
What we do
• Information Technology for Minnesota Government
• In agencies, boards and councils, over 90 physical locations
• Manage over 2000 distinct applications
• Combined operating budget is $373 million

30. 30
• In 2018 25% eligible for retirement
• Majority are in Level 3-5 positions

31. 31
INFORMATION TECHNOLOGY SPECIALST
Levels 1-5
Education or Experience Needed
• Level 1 - Entry Level $40-60K
• Level 5 – Senior $62-107K
• Options within levels 2-5
(Network, Database, Security, Project Management)

32. CreatingITFutures.org
Thank You
Want to Learn More about
Tech Worker Pipelines?
Contact: Creating IT Futures Foundation
Sue Wallace
Executive Director, Minnesota
swallace@comptia.org
32