1. 4006 Air Park St.
Memphis, TN 38118 (901)774-2197
www.ewingmovingservice.com

2. History of our Company
Ewing Moving Service has 33 years of experience in the Relocation Industry as a world
class moving and storage company.
FACTS
 TMSDC Minority Business of the Year (2012)
 Memphis Business Quarterly-CEO of the Year (2012)
 Executive, Commercial & Corporate Relocation Specialist
 DOD Certified
 A+ rating with Better Business Bureau
 TMSDC, MMBC, NMSDC, and State of TN Diversity Vendor
 USA Today Quality Cup Award locally for the small business category (2001)
 Supporters of: The Boys & Girls Clubs of Greater Memphis &
STAX Museum and Music Academy

3. Our Mission Statement
 Experienced and caring employees motivated to
provide professional relocation services worldwide and
remain the people’s choice in the moving industry.

4. Stevens Worldwide Van Lines
 Ewing Moving Service became a commercial agent and partner of
Stevens Worldwide Van Lines in 2005
 Stevens Worldwide Van Lines was established in 1905 in
Saginaw, Michigan.
 Stevens is now a full-service moving company with nearly 150 agent
locations throughout the United States and has a division specifically
dedicated to international relocations.
 Stevens is ISO 9001 quality certified.
Stevens’ Mission
Stevens is the leader in the relocation industry and sets the standards for service, quality, value
and customer commitment as well as investment and support of its employees and partners

5. ORGANIZATIONAL
STRUCTURE
 Our organizational management
structure is three dimensional.
 The company has nine positions
in addition to the President/CEO
considered to be key: General
Manager, General Counselor,
Controller, Director of Sales and
Marketing, VP of Operations,
Warehouse Manager, Project
Manager, Total Quality Manager,
and VP of Operations in Nashville.

6. Stevens Van Lines Training
 Ewing Moving Service recently attended a yearly training session at the Stevens’
Headquarters in Saginaw where we learned valuable information about the Stevens’ system.

7. Our Commitment to our
Customers
 Ewing has built its reputation based
on three principles:
• Quality Staff
• Excellent Communication
• Professional Services
 Our movers are professional
packers, loaders, and drivers with
over 100 years of combined
experience in the industry.
 We offer professional relocation
services, with each employee taking
pride in pleasing our clientele

8. Our Services:
Local & Long Distance Moving
 Global perspective
 We offer a complete line of third party services and auto
hauling
 Moving Made Easier
 1-800-PACK-PAT – Portable storage units for storage, local or
long distance moving.

9. Our Services:
Corporate Relocation
 Our organization coordinates moves for many corporations such as:
Cigna Insurance/Cartus
International Paper/NuCompass
Healthcare Corporation of America (HCA)
Health Trust Purchasing Group (HPG)
Peabody Hotel Group
Vanderbilt
Bridgestone Corporation/Nashville Predators
The NBA’s Memphis Grizzlies
 Our relocation policies are tailored for the efficient transfer of goods with
complete satisfaction at a reasonable cost. Our staff is committed to your
satisfaction through detail oriented organization, coordination, and follow-
through.

10. VALUE
 Special Pricing
• Discounts based on anticipated volume and traffic patterns
 100% Self-haul with Ewing company employees
 Enhanced Insurance Coverage – FREE up to 100K per shipment
 First Packing Debris Pickup – FREE
• Boxes, packing paper, tape, etc.
 PO’s or Direct Billing to your Department
 Online tools
• Online Survey for estimates
• Shipment tracking through Stevens Van Lines, online order initiation & info
• Online Evaluations
 Ambassador Services – Executive & VIP Program
• Bundled relocation, moving and concierge services specifically for executives and high
profile transferees
 Guaranteed Pickup and Delivery with a proven track record

11. Our Services:
Packing
 Ewing Moving
Service offers
complete
packing
services
 Want to do it
yourself?
We’ve got the
supplies!

12. Our Services:
Storage
The company is headquartered in Memphis with an additional
full service office in Nashville.
Ewing has over 87,000 square feet of combined storage space
and access controlled storage space in the Memphis and
Nashville warehouses.
 Short term or long term storage
 Available by square foot
 Palletized/Containerized Storage
 Drive in Docks
 Freight Forwarding
 FF&E (Furniture, Fixture &
Equipment) Memphis Headquarters:
Warehouse storage crates

13. The Process
Baseline Standards
Prior to Move
• Always complete visual survey (unless otherwise required)
• Provide written estimate to customer/transferee within 48 hours of survey
• Guarantee pickup and delivery dates in accordance to customer contract/transit guide
• Telephone consultation w/designated National Accounts Representative
• Completed Order for Service
During the Move
• Use only agency labor in full uniform
• Utilize new boxes and packing materials
• Driver contacts transferee on load day
• No “tailgate” transporting of HHG’s
• Confirm delivery date of SIT to destination
• Delivery update within 24 hours
• 24 hour emergency contact is available

14. The Process
Baseline Standards
During the Move (cont.)
• Use home protection kit – pads, door protection, rug runners, etc.
• Work with transferee to determine delivery timeframe
• Unpack & setup, clean up debris
• Complete Delivery Report & All Signed Documents
Storage
• If SIT, always at Ewing Moving Service unless otherwise requested
• Is permanent after 30 days at a discounted rate
Post Move Wrap-up
• Conduct post-move service evaluation
• Audit all billing for accuracy and adherence to policy
• Send final invoice within 30 days

15. The Process
Claims Process
1. Mail claim form (also available via fax,
email or our website)
2. Contact the transferee to describe
action. A repair firm will assess
damages or Ewing provides a
monetary settlement.
3. Maintain communications with the
repair firm and reports status to the
transferee, documenting all work.
4. Ewing Drive-way settlement: if the
claim is under $500.00, we will settle
the claim immediately.
**If the claim exceeds $1,000.00, it will
be turned over to our insurance
company.
Benefit
Claims for loss/damage are the top
reason for transferee dissatisfaction,
effecting productivity and job
satisfaction. Should a claim occur,
Ewing’s claim administration minimizes
the impact with a fast, attentive
resolution.

16. The Process
Ensuring Quality & Customer Satisfaction
Quality Assurance Audit
• Our personnel frequently and randomly visits moves in progress to inspect our
performance
• Ensure use of rug runners, door jamb protection and stretch wrap
Customer Feedback Form
• Web-based evaluation mailed to each relocating employee
• Flexible medium, customized to capture information important to clients
• Feedback helps us to identify areas of superior performance and areas requiring
evaluation.

17. Ewing’s
Vanderbilt Page
can be easily
accessed through
our Website by
clicking on the
Vanderbilt logo.

18. Our Nashville Location
Our Nashville location is now full service as of 2008!
• We opened our Nashville location in 1995 as a satellite office. Since 2008, our
Nashville office has been fully functional under the name Ewing Moving & Storage with
our Operations Manager, Charles Lee Ewing II and his full-time staff of 8.
• Our Nashville office is capable of handling any and all aspects of your relocation
needs! We also have a complete local moving and storage operation.
• With combined warehouse storage space of 87,000 sq feet, Ewing Moving Service has
the ability to expand to an additional 40,000 sq ft.

19. Five Buckets of Revenue
Strategic Plan Within Our
Industry
 Increase Warehouse Storage through FF&E
 Expand Nashville Facility
 Increase Department of Defense Contracts
 Increase Use of Stevens Worldwide Van
Lines Agent Status
 Expand National/Corporate Accounts
***Ewing Moving Service also has a business
plan that is modified every three (3) years.
Our business plan is long term.
Ewing Moving Service’s Memphis Headquarters:
80,000 square feet of containerized, palletized,
racked storage space.

20.  Our sales projection for FY 2012 is $ 3,276,698, an increase of 28% over
2011. We believe this is achievable because of the newly generated
business and expanding corporations moving to Memphis. In 2013, we will
implement strategies outlined in our business plan.
 SALES 2010 2011 2012
(Projected)
2,833,258 2,559,921 3,276,698
REVENUE

21. Training
 Ewing Moving Service’s staff consists of
experienced professionals that attend
ongoing training in areas of customer
service, customer satisfaction and
industry trends
 Employee hiring
 Professionalism is key: All Ewing Moving
Service employees are identified by
uniforms which represent our company.
 Our movers are trained to review all
paperwork with the customer prior to the
move.

22. WE’RE THE MEMPHIS
DISTRIBUTORS FOR
Call 1-877-729-8344
Be sure to mention PROMO CODE: V0011P1S22
1-800-PACK-RAT is pleased to serve Ewing Moving Service's clients.
We work hard to make moving and storing stress free.
Our moving and storage units are ideal for homeowners in transition.
Promo Code:
V0011P1S22

23. STORAGE
• Temporary storage for de-cluttering and staging while the house is on the market
• U. S Research based on real-estate agents' surveys shows that home staging can
reduce a listing's time on the market by one third to half, and could fetch as much
as 10 - 15% more than a home not properly staged.
• We deliver a lockable, weatherproof PACK-RAT unit
• When the unit is packed, leave it on-site; or have us store it in our climate-controlled
storage facilities
MOVING
• Local and long-distance moving
• Once your house is sold, we can return the unit, store it, or move it to your new house
• Climate-controlled storage facilities for storage during your move
WHY CHOOSE 1-800-PACK-RAT?
Promo Code:
V0011P1S22

24. • 1-800-PACK-RAT backs its service with a 100% Customer Satisfaction Guarantee.
If you are not completely satisfied we will take the necessary actions to claim
you as a satisfied customer. Guaranteed!
• We have the newest fleet of containers in the industry
• All storage facilities are climate controlled and have video surveillance.
• Our patented lift system keeps the container and your contents level at all times
• Helpful customer service and local staff
Call 1-877-729-8344
PROMO CODE: V0011P1S22
Promo Code:
V0011P1S22

25. Who We Do Business With

26. 4006 Air Park St.
Memphis, TN 38118 (901)774-2197
www.ewingmovingservice.com
Our company provides relocation services for residential
and commercial clients throughout the continental United
States and internationally.
We aim to assure the quality of the customer's experience
from the beginning to the end of the move.
We stand behind every service commitment and we
employ friendly, skilled, knowledgeable people who are
professionally committed to meeting your needs.