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The Evolution of Crowdfunding
& Crowdsourcing
The Modern Day Funding From Crowds
Danny Denhard - Director of Growth & Crowdfunding
StartGrowth - October 2019
£4billion
💏 19 Years
👏 25 Million
🆕 5k Pages Per Day
🌎 160+ Countries
🤯 50 Million Social Shares & Emails
// @dannydenhard
Peer to Peer
has always
been essential,
it’s many
forms now
// @dannydenhard
👩⚕ 🏃
🐕 ⚽
Marketing
Experience
Product
⬅ Customer Journey ➡
Sales
Growth
Support
Commun
ications
Looking For
A Product
Aware
& Compare
Picked
Product
Using The
Product
Recommend
Or Reuse
Marketing
Know your
Product Experience
// @dannydenhard
The connection to the story
& buying into that specific
story and interaction
🚙 Car Boot
Sales
// @dannydenhard
Something to think about
😒 The Marketplace 😏
// @dannydenhard// @dannydenhard
// @dannydenhardImage Source Google
—Business & Equity—
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
// @dannydenhard
—Peer to Peer—
—Subscriptions——Local—
Indiegogo
KickstarterRockethub
Monzo
Paypal Pool
Chuffed
🔘 Facebook
🔘 Gmail
🔘 YouTube
🔘 Patreon
🔘 JustGiving
🔘 Leetchi
WeChat
🔘 Legl
Crowdcube
Crowdfunder
Gofundme
🔘 Cash App
🔘 Challenger Banks
🔘 Substack
Crowdfunding Marketplace
Remittance
Most common case of moving money between
people
Crypto
Decentralised; Stable coins aka Libra flirting
with the market likely to have huge potentials
and ramifications
Pay Day Loans
Still hugely problematic in 🇬🇧 market and
common place
Other Common Use Cases
Every minute $162,037 transactions processed
on Venmo
JustGiving has raised over $5billion for good
causes
Facebook communities have raised $1b on
birthdays
// @dannydenhard
Crowdfunding Marketplace
// @dannydenhard
Support
Donate
Contribute
Invest
Getting
Cut
Through?
Social
• 4.8m Gif from Giphy served
• 277777 Instagram Stories
• 4.5m videos watched on YouTube
• 511200 tweets sent
• 4.49m Google Searches are made
Communications
• 1.4m tinder swipes
• 18.1m Texts are sent
• 188m emails sent
• 1m Views on Twitch
Disruption
• Airbnb 1389 bookings made
• $162037 transactions processed on Venmo
Every 60 seconds on the internetSomething to think about
// @dannydenhard
☎ Product vs Marketing 📱
// @dannydenhard// @dannydenhard
Marketing Product
MarketingProductEasy
Hard
Good Product = Easy Marketing
Poor Product = Impossible Marketing
💰💰
💰💰💰💰
Budget
Product decay rate is a killer
// @dannydenhard
• Think about how you could be
seen or written about
• Business press
• Wired
• Techcrunch
• Yahoo Finance
• Consumer - Attention based press:
• Buzzfeed
• Vice
• Daily Mail
• The Guardian
• Lads Press
Marketing Is
Your Biggest
Challenge
// @dannydenhard
Fake NewsMisinformation
// @dannydenhard
This is what news looks like to a lot of people
💰 Understand Your Network
Make Up 💰
// @dannydenhard
Strangers
Strangers
Fundraiser
Family and
close friends
Colleagues
Friends of
friends
People with
same interests
// @dannydenhard
Strangers
Strangers
Fundraiser
Family and
close friends
Colleagues
Friends of
friends
People with
same interests
Product Reach
Think of the fundraiser at
the centre, the layers of
connections and herds
they should bring to the
product - currently this
rarely happens. Challenge
yourself to think about
each later and how to
reach out further and
wider
Money Exchange
Understand that each layer
has the ability to transfer
money into each layer.
Scale and network effects
available if executed correctly // @dannydenhard
Strangers
Huge Amounts
of money
Donated by complete
strangers who happened
to see a page in local
press as the story really
resonates or they went
through the same thing
previously.
Alternative Payments
Do not be surprised if
someone wants to donate
with something other than £.
Time — Energy — Love —
Points
// @dannydenhard
Same
Interests
You
F&F
Fundraiser
Colleagues
People with the same
interests
Friends of Friends
Family & Friends
ConnectionMakeUp
Strangers
“Investment”
Business Equity
Peer to Peer
Peer to Peer
Peer to Peer
Self funded
Business Equity
Business Equity
Business Equity
Business Equity
Business Equity
Peer to Peer
Primary Secondary
// @dannydenhard
// @dannydenhardImage Source Netflix
Think about where the investment typically comes from before…
// @dannydenhard
Faith, Belief, Hope
Listen to this podcast
series, it is an important
series of lessons how to
brand, to position and
market yourself or your
brand or Product.
Important on the same
level of brand as Uber,
WeWork, or as magic as
Fyre Festival & Theranos
Brand Like Tasty
Tasty is the best example
of a modern day brand.
Created a brand across
social media that was
platform agnostic but
worked natively and drove
views to nudge to
purchase when right time
// @dannydenhard
Something to think about
Think about how we now text before asking if we can
call someone we know.
Fundraiser
Colleagues
People with the same
interests
Friends of Friends
Family & Friends
ConnectionMakeUp
Strangers
“Investment”
Groups, Mutual Intros
Email, Social Media
Face to face, IM, Email
Face to Face, SMS,
Whatsapp, Email
Intros, cold call, targeted
LinkedIn
Intro, Email, Group
Communications Chance of Reply
👍👍👍👍👍
👍👍👍👍
👍👍👍
👍👍
👍
👍👍
// @dannydenhard
60%+ of sales in Japan
are through vending
machines
🥤Coca Cola 🥤
// @dannydenhard
Something to think about
😞 Emotion As A Value
Exchange 😞
// @dannydenhard// @dannydenhard
1. Asking for help
2. Is it OK?
Culturally 🇬🇧
Worry
// @dannydenhard
So I am going to tell
you them as you
haven’t heard them
I have two
sayings that my
team(s) hate
// @dannydenhard
“Emotions Unlock Wallets”1.
// @dannydenhard// @dannydenhard
“No One Budgets For Emotion”2.
// @dannydenhard// @dannydenhard
3. Bonus:
Prove You Are More Than A £
// @dannydenhard
Speak The Truth
// @dannydenhard
Something to think about
Image Source LinkedIn
📖 The Storytelling Truth 📖
// @dannydenhard
Movies 🎬
Kids Movies 🍿
Learn from the
best
// @dannydenhard
Take Inspiration From Pixar
| Image Source: Pixar // @dannydenhard
Disney always kills off an important character in the opening scenes
1. The Set Up
Strong attention grabbing opening - set up hero journey
2. Goals
Conflict or confrontation - Longest part, build anticipation and the
turning point
3. Resolution
Shortest phase - twists short and clear, build tension until the wrap
up - give your audience that moment
Script Writers Guide
// @dannydenhard
“The Hook”
Hit them hard in first
ten mins or ten
seconds
Most Important
Part?
// @dannydenhard
This Applies To
Raising Money Know this is going to happen
Imposter Syndrome happens to everyone
// @dannydenhard| Image Source: Imgur
Leverage what
we know about
humans
// @dannydenhard
🧐🙃😞🤔🙁😍😇🤪
We are built to survive
to read and interpret
human emotions
🧐🙃😞🤔🙁😍😇🤪
Some Stories
However End
Up Reading Like
This
// @dannydenhard
Something to think about
Image Source Reddit
🆕 Alternative Business
Crowdfunding 🆕
// @dannydenhard
Support Comes In Many Forms
Image Sources BBC & Twitter
// @dannydenhard
Image Source BBC iPlayer
// @dannydenhard
4 Reasons Why
People Share
Online
Love 💖
Hate 🤛
Anger 😡
Vanity 💅
// @dannydenhard
Something to think about
👪 Peer To Peer Generation 👪
// @dannydenhard
// @dannydenhardImage Source Kickstarter
// @dannydenhardImage Source JustGiving
// @dannydenhardImage Source JustGiving
Community saves well
loved business in Victoria
Peer to Peer
aka Silent
Crowdfunding
Image Source Venmo
// @dannydenhard
Banks Are
Being Peer-To-
Peered
Image Source Monzo
// @dannydenhard
Social welfare
Sports
Animals and pets
Emergencies
Schools and education
Local community
Disability support
Children and youth
In memory
Health and medical
People Care
About Health,
Wellbeing & Each
Other
// @dannydenhard
This is a fake news,
was an incorrect stat
that was used in a
Microsoft report by
accident
// @dannydenhard
Something to think about
Image Source Telegraph
💎 Brand & Community 💎
// @dannydenhard
Type Birth Ranges Touch Point Product Your Relevancy
Gen Z (Centennials) 1996 Yes ⭐⭐
Gen Y 1977 - 1995 Yes ⭐⭐
Milennials 1983 - 1995 Yes ⭐⭐
Gen X 1965 – 1976 Yes ⭐⭐⭐⭐
Baby Boomers 1946 – 1964 Yes ⭐⭐⭐⭐
Traditionalists or Silent
Generation
Before 1945 Yes ⭐⭐⭐
// @dannydenhard
Monzo - Kings & Queens of
Community
Coupled with the coral card
their community (customers)
open up their own wallets to
back them 💰
👏 TV ads drove close to 1
million card sign ups
// @dannydenhardImage Source Monzo
Buy Product Use & Reuse ProductFind out about product Tell a handful of friends
Until 2003
// @dannydenhard
Use Product Evaluate Share with FriendsRegister
Value Exchange
Buy Product Use & Reuse ProductFind out about product Tell a handful of friends
Until 2003
2003 - 2013
// @dannydenhard
Use Product Evaluate Share with FriendsRegister
Share with Friends Use Product EvaluateRegister
Value Exchange
Value Brought With Share Value From Friends
Buy Product Use & Reuse ProductFind out about product Tell a handful of friends
Until 2003
2003 - 2013
2013 - Today
// @dannydenhard
Because targeting
increased doesn’t
mean it didn’t get
harder
Image Source CB Insights
Marketing Departments Get These Mixed Up
// @dannydenhard
Don’t just build product
or something to buy
Build a community of
advocates and supporters
that will promote you for
free
😍
// @dannydenhard
Manners cost
nothing…
// @dannydenhardSource: Adam Selby JG CF Product Lead
🧠 A Few Behavioural
Economics 🧠
// @dannydenhard
Endowment Effect
We value something
more once we feel
we own it
🙋
// @dannydenhard
Reactance
When nudges trigger
an angry desire to
take back control
💪
// @dannydenhard
Cashless Effect
We pay more when
we can't actually
see the money.
💳
// @dannydenhard
Noble Edge Effect
Products of caring
companies are
seen as superior
🤗
// @dannydenhard
Motivating-
Uncertainty Effect
We're more motivated
to reach a goal with an
uncertain reward
🤔
// @dannydenhard
Reciprocity Decay
Desires to give back
reduces rapidly with
time
⏰
// @dannydenhard
🗺 Macro vs Micro Mapping 🗺
// @dannydenhard
GoodExperienceBadExperience
Baseline
Touchpoints
Need State
Unlocked
Need State
Using The Product
Money changing
hands
Product
Reflection
The Aha
Moment
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
// @dannydenhard
GoodExperienceBadExperience
Baseline
Touchpoints
Need State
Unlocked
Need State
Using The Product
Money changing
hands
Product
Reflection
The Aha
Moment
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
🔘
// @dannydenhard
MAP OUT EVERYTHING & TARGET DIFFERENT USE CASES, NOT JUST WHAT YOU THINK OR FEEL
👍 Great Pages Have A Theme 👍
// @dannydenhard
// @dannydenhard
Precise Story
• Clear timeline
• The People involved
• Action required
• How you (supporter) will be part
of the story
• Rich Media to show the broader
picture
Theme:
1. Clear Headline
2. Powerful
Image
Updates & Thanking:
• Updating to keep timely (timeline)
• Updating to keep relevant and people up to date
• Before — During — Post
So go away and…
// @dannydenhard
T H E T O P T A K E A W A Y S
Product is essential, you need something to sell for people to
buy into and quickly
3. Marketing & Distribution
2. The story is essential
4. Say Thank You!
5. One size never fits all
7. Feedback can be brutal
8. Understand the world is noisy
1. Product is key
Storytelling is the difference between someone supporting
you or the company
Marketing is not easy, get it the right people in the format
they want and when resonates most
You might be busy but always be prepared to say thank you
and early & often
There is nothing more annoying than having a cookie cutter thank you or
unpersonalised thank you
Feedback is a gift, however online is can be brutal and you should expect
feedback questioning you, your product and your people
The world has never been so easy to get messages out there, speak to
the people you would love to BUT it is also the over communicated
world. Be prepare for your message to be lost or ignored
// @dannydenhard
6. Build a community
Don’t just build customers or people who have invested, get people
brought in & support you constantly
Thank you 🙏
danny@startgrowth.co

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The evolution of crowdfunding and crowdsourcing funds

  • 1. The Evolution of Crowdfunding & Crowdsourcing The Modern Day Funding From Crowds Danny Denhard - Director of Growth & Crowdfunding StartGrowth - October 2019
  • 2. £4billion 💏 19 Years 👏 25 Million 🆕 5k Pages Per Day 🌎 160+ Countries 🤯 50 Million Social Shares & Emails // @dannydenhard
  • 3. Peer to Peer has always been essential, it’s many forms now // @dannydenhard 👩⚕ 🏃 🐕 ⚽
  • 4. Marketing Experience Product ⬅ Customer Journey ➡ Sales Growth Support Commun ications Looking For A Product Aware & Compare Picked Product Using The Product Recommend Or Reuse Marketing Know your Product Experience // @dannydenhard
  • 5. The connection to the story & buying into that specific story and interaction 🚙 Car Boot Sales // @dannydenhard Something to think about
  • 6. 😒 The Marketplace 😏 // @dannydenhard// @dannydenhard
  • 8. —Business & Equity— 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 // @dannydenhard —Peer to Peer— —Subscriptions——Local— Indiegogo KickstarterRockethub Monzo Paypal Pool Chuffed 🔘 Facebook 🔘 Gmail 🔘 YouTube 🔘 Patreon 🔘 JustGiving 🔘 Leetchi WeChat 🔘 Legl Crowdcube Crowdfunder Gofundme 🔘 Cash App 🔘 Challenger Banks 🔘 Substack Crowdfunding Marketplace
  • 9. Remittance Most common case of moving money between people Crypto Decentralised; Stable coins aka Libra flirting with the market likely to have huge potentials and ramifications Pay Day Loans Still hugely problematic in 🇬🇧 market and common place Other Common Use Cases Every minute $162,037 transactions processed on Venmo JustGiving has raised over $5billion for good causes Facebook communities have raised $1b on birthdays // @dannydenhard Crowdfunding Marketplace
  • 11. Getting Cut Through? Social • 4.8m Gif from Giphy served • 277777 Instagram Stories • 4.5m videos watched on YouTube • 511200 tweets sent • 4.49m Google Searches are made Communications • 1.4m tinder swipes • 18.1m Texts are sent • 188m emails sent • 1m Views on Twitch Disruption • Airbnb 1389 bookings made • $162037 transactions processed on Venmo Every 60 seconds on the internetSomething to think about // @dannydenhard
  • 12. ☎ Product vs Marketing 📱 // @dannydenhard// @dannydenhard
  • 13. Marketing Product MarketingProductEasy Hard Good Product = Easy Marketing Poor Product = Impossible Marketing 💰💰 💰💰💰💰 Budget Product decay rate is a killer // @dannydenhard
  • 14. • Think about how you could be seen or written about • Business press • Wired • Techcrunch • Yahoo Finance • Consumer - Attention based press: • Buzzfeed • Vice • Daily Mail • The Guardian • Lads Press Marketing Is Your Biggest Challenge // @dannydenhard
  • 15. Fake NewsMisinformation // @dannydenhard This is what news looks like to a lot of people
  • 16. 💰 Understand Your Network Make Up 💰 // @dannydenhard
  • 17. Strangers Strangers Fundraiser Family and close friends Colleagues Friends of friends People with same interests // @dannydenhard
  • 18. Strangers Strangers Fundraiser Family and close friends Colleagues Friends of friends People with same interests Product Reach Think of the fundraiser at the centre, the layers of connections and herds they should bring to the product - currently this rarely happens. Challenge yourself to think about each later and how to reach out further and wider Money Exchange Understand that each layer has the ability to transfer money into each layer. Scale and network effects available if executed correctly // @dannydenhard
  • 19. Strangers Huge Amounts of money Donated by complete strangers who happened to see a page in local press as the story really resonates or they went through the same thing previously. Alternative Payments Do not be surprised if someone wants to donate with something other than £. Time — Energy — Love — Points // @dannydenhard Same Interests You F&F
  • 20. Fundraiser Colleagues People with the same interests Friends of Friends Family & Friends ConnectionMakeUp Strangers “Investment” Business Equity Peer to Peer Peer to Peer Peer to Peer Self funded Business Equity Business Equity Business Equity Business Equity Business Equity Peer to Peer Primary Secondary // @dannydenhard
  • 21. // @dannydenhardImage Source Netflix Think about where the investment typically comes from before…
  • 22. // @dannydenhard Faith, Belief, Hope Listen to this podcast series, it is an important series of lessons how to brand, to position and market yourself or your brand or Product. Important on the same level of brand as Uber, WeWork, or as magic as Fyre Festival & Theranos Brand Like Tasty Tasty is the best example of a modern day brand. Created a brand across social media that was platform agnostic but worked natively and drove views to nudge to purchase when right time
  • 23. // @dannydenhard Something to think about Think about how we now text before asking if we can call someone we know.
  • 24. Fundraiser Colleagues People with the same interests Friends of Friends Family & Friends ConnectionMakeUp Strangers “Investment” Groups, Mutual Intros Email, Social Media Face to face, IM, Email Face to Face, SMS, Whatsapp, Email Intros, cold call, targeted LinkedIn Intro, Email, Group Communications Chance of Reply 👍👍👍👍👍 👍👍👍👍 👍👍👍 👍👍 👍 👍👍 // @dannydenhard
  • 25. 60%+ of sales in Japan are through vending machines 🥤Coca Cola 🥤 // @dannydenhard Something to think about
  • 26. 😞 Emotion As A Value Exchange 😞 // @dannydenhard// @dannydenhard
  • 27. 1. Asking for help 2. Is it OK? Culturally 🇬🇧 Worry // @dannydenhard
  • 28. So I am going to tell you them as you haven’t heard them I have two sayings that my team(s) hate // @dannydenhard
  • 29. “Emotions Unlock Wallets”1. // @dannydenhard// @dannydenhard
  • 30. “No One Budgets For Emotion”2. // @dannydenhard// @dannydenhard
  • 31. 3. Bonus: Prove You Are More Than A £ // @dannydenhard
  • 32. Speak The Truth // @dannydenhard Something to think about Image Source LinkedIn
  • 33. 📖 The Storytelling Truth 📖 // @dannydenhard
  • 34. Movies 🎬 Kids Movies 🍿 Learn from the best // @dannydenhard
  • 35. Take Inspiration From Pixar | Image Source: Pixar // @dannydenhard Disney always kills off an important character in the opening scenes
  • 36. 1. The Set Up Strong attention grabbing opening - set up hero journey 2. Goals Conflict or confrontation - Longest part, build anticipation and the turning point 3. Resolution Shortest phase - twists short and clear, build tension until the wrap up - give your audience that moment Script Writers Guide // @dannydenhard
  • 37. “The Hook” Hit them hard in first ten mins or ten seconds Most Important Part? // @dannydenhard
  • 38. This Applies To Raising Money Know this is going to happen Imposter Syndrome happens to everyone // @dannydenhard| Image Source: Imgur
  • 39. Leverage what we know about humans // @dannydenhard 🧐🙃😞🤔🙁😍😇🤪 We are built to survive to read and interpret human emotions 🧐🙃😞🤔🙁😍😇🤪
  • 40. Some Stories However End Up Reading Like This // @dannydenhard Something to think about Image Source Reddit
  • 41. 🆕 Alternative Business Crowdfunding 🆕 // @dannydenhard
  • 42. Support Comes In Many Forms Image Sources BBC & Twitter // @dannydenhard
  • 43. Image Source BBC iPlayer // @dannydenhard
  • 44. 4 Reasons Why People Share Online Love 💖 Hate 🤛 Anger 😡 Vanity 💅 // @dannydenhard Something to think about
  • 45. 👪 Peer To Peer Generation 👪 // @dannydenhard
  • 48. // @dannydenhardImage Source JustGiving Community saves well loved business in Victoria
  • 49. Peer to Peer aka Silent Crowdfunding Image Source Venmo // @dannydenhard
  • 50. Banks Are Being Peer-To- Peered Image Source Monzo // @dannydenhard
  • 51. Social welfare Sports Animals and pets Emergencies Schools and education Local community Disability support Children and youth In memory Health and medical People Care About Health, Wellbeing & Each Other // @dannydenhard
  • 52. This is a fake news, was an incorrect stat that was used in a Microsoft report by accident // @dannydenhard Something to think about Image Source Telegraph
  • 53. 💎 Brand & Community 💎 // @dannydenhard
  • 54. Type Birth Ranges Touch Point Product Your Relevancy Gen Z (Centennials) 1996 Yes ⭐⭐ Gen Y 1977 - 1995 Yes ⭐⭐ Milennials 1983 - 1995 Yes ⭐⭐ Gen X 1965 – 1976 Yes ⭐⭐⭐⭐ Baby Boomers 1946 – 1964 Yes ⭐⭐⭐⭐ Traditionalists or Silent Generation Before 1945 Yes ⭐⭐⭐ // @dannydenhard
  • 55. Monzo - Kings & Queens of Community Coupled with the coral card their community (customers) open up their own wallets to back them 💰 👏 TV ads drove close to 1 million card sign ups // @dannydenhardImage Source Monzo
  • 56. Buy Product Use & Reuse ProductFind out about product Tell a handful of friends Until 2003 // @dannydenhard
  • 57. Use Product Evaluate Share with FriendsRegister Value Exchange Buy Product Use & Reuse ProductFind out about product Tell a handful of friends Until 2003 2003 - 2013 // @dannydenhard
  • 58. Use Product Evaluate Share with FriendsRegister Share with Friends Use Product EvaluateRegister Value Exchange Value Brought With Share Value From Friends Buy Product Use & Reuse ProductFind out about product Tell a handful of friends Until 2003 2003 - 2013 2013 - Today // @dannydenhard
  • 59. Because targeting increased doesn’t mean it didn’t get harder Image Source CB Insights Marketing Departments Get These Mixed Up // @dannydenhard
  • 60. Don’t just build product or something to buy Build a community of advocates and supporters that will promote you for free 😍 // @dannydenhard
  • 61. Manners cost nothing… // @dannydenhardSource: Adam Selby JG CF Product Lead
  • 62. 🧠 A Few Behavioural Economics 🧠 // @dannydenhard
  • 63. Endowment Effect We value something more once we feel we own it 🙋 // @dannydenhard
  • 64. Reactance When nudges trigger an angry desire to take back control 💪 // @dannydenhard
  • 65. Cashless Effect We pay more when we can't actually see the money. 💳 // @dannydenhard
  • 66. Noble Edge Effect Products of caring companies are seen as superior 🤗 // @dannydenhard
  • 67. Motivating- Uncertainty Effect We're more motivated to reach a goal with an uncertain reward 🤔 // @dannydenhard
  • 68. Reciprocity Decay Desires to give back reduces rapidly with time ⏰ // @dannydenhard
  • 69. 🗺 Macro vs Micro Mapping 🗺 // @dannydenhard
  • 70. GoodExperienceBadExperience Baseline Touchpoints Need State Unlocked Need State Using The Product Money changing hands Product Reflection The Aha Moment 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 // @dannydenhard
  • 71. GoodExperienceBadExperience Baseline Touchpoints Need State Unlocked Need State Using The Product Money changing hands Product Reflection The Aha Moment 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 🔘 // @dannydenhard MAP OUT EVERYTHING & TARGET DIFFERENT USE CASES, NOT JUST WHAT YOU THINK OR FEEL
  • 72. 👍 Great Pages Have A Theme 👍 // @dannydenhard
  • 73. // @dannydenhard Precise Story • Clear timeline • The People involved • Action required • How you (supporter) will be part of the story • Rich Media to show the broader picture Theme: 1. Clear Headline 2. Powerful Image Updates & Thanking: • Updating to keep timely (timeline) • Updating to keep relevant and people up to date • Before — During — Post
  • 74. So go away and… // @dannydenhard
  • 75. T H E T O P T A K E A W A Y S Product is essential, you need something to sell for people to buy into and quickly 3. Marketing & Distribution 2. The story is essential 4. Say Thank You! 5. One size never fits all 7. Feedback can be brutal 8. Understand the world is noisy 1. Product is key Storytelling is the difference between someone supporting you or the company Marketing is not easy, get it the right people in the format they want and when resonates most You might be busy but always be prepared to say thank you and early & often There is nothing more annoying than having a cookie cutter thank you or unpersonalised thank you Feedback is a gift, however online is can be brutal and you should expect feedback questioning you, your product and your people The world has never been so easy to get messages out there, speak to the people you would love to BUT it is also the over communicated world. Be prepare for your message to be lost or ignored // @dannydenhard 6. Build a community Don’t just build customers or people who have invested, get people brought in & support you constantly