A presentation about our learnins in our two year journey into enterprise social networking. We see a shift from audiences to communities. This presentation shows the difference between audiences and communities but also highlights the skills a community manager need.
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Philips Enterprise Social Network: From Audiences to Communities
1. From Audiences to Communities
Learnings from Philips
Dennis Agusi
Corporate Communications
November 2012
2. Today’s Agenda
From
How it all
audiences to Q&A
started
communities
Confidential Corporate Communications, November 2012 2
3. A strong diversified industrial group leading in
health and well-being
Our mission:
Improving people’s lives through meaningful innovation.
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4. Today’s Agenda
From
How it all
audiences to Q&A
started
communities
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5. What is Connect Us?
Collaboration made simple
Connect Us =
Enterprise Social Network
Powered by Comparable with
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6. Today
And here are we today! 39,646
members
• Over 110,000 messages are posted
• Over 170,000 comments are posted
• Over 140,000 likes
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7. It’s about relationships, not technology
Most companies approach But it’s really about creating
it as a technology issue relationships to address gaps
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8. Today’s Agenda
From
How it all
audiences to Q&A
started
communities
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9. From audiences to communities
From focusing on audiences To focusing on communities
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10. Social technologies allow everyone to communicate
We are not the only communicators in the organization anymore
“
Confidential
Social technologies allow everyone to
communicate Corporate Communications, November 2012 10
11. What does this mean?
A switch in thinking on how we communicate
Before Now
Not visible for everyone Visible for everyone
Control No control
Top-down Bottom-up/side-to-side/top-down
One-to-many Many-to-many
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12. Audiences vs Communities
Audiences Communities
Audiences can be created Communities must be developed
Audiences are automated Communities are personal
Audiences are disengaged Communities are engaged
Audiences are Set it and Forget it Communities Are Partnerships
Audiences operate independently Communities work together
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13. What are the skills of a community manager
Helpdesk Troublemaker Coach
Connects Encourages
people to sharing
people
Comedian Drives
conversations
Teacher
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14. Today’s Agenda
From
How it all
audiences to Q&A
started
communities
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15. “ Questions? ”
Confidential Corporate Communications, November 2012
16. “ From Audiences to Communities
A shift in how we think and approach communications
dennisagusi
in/dennisagusi
or
dennis.agusi@philips.com
Confidential Corporate Communications, November 2012