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From Audiences to Communities
Learnings from Philips


Dennis Agusi
Corporate Communications
November 2012
Today’s Agenda

                                From
               How it all
                             audiences to                              Q&A
                started
                             communities




Confidential                 Corporate Communications, November 2012         2
A strong diversified industrial group leading in
                           health and well-being




                                     Our mission:
               Improving people’s lives through meaningful innovation.

Confidential                      Corporate Communications, November 2012   3
Today’s Agenda

                                From
               How it all
                             audiences to                              Q&A
                started
                             communities




Confidential                 Corporate Communications, November 2012         4
What is Connect Us?
  Collaboration made simple


  Connect Us =
  Enterprise Social Network




     Powered by                 Comparable with

Confidential                  Corporate Communications, November 2012   5
Today
  And here are we today!                                              39,646
                                                                     members


  • Over 110,000 messages are posted
  • Over 170,000 comments are posted
  • Over 140,000 likes




Confidential               Corporate Communications, November 2012             6
It’s about relationships, not technology




       Most companies approach                     But it’s really about creating
        it as a technology issue                  relationships to address gaps


Confidential                Corporate Communications, November 2012                 7
Today’s Agenda

                                From
               How it all
                             audiences to                              Q&A
                started
                             communities




Confidential                 Corporate Communications, November 2012         8
From audiences to communities




               From focusing on audiences                       To focusing on communities




Confidential                        Corporate Communications, November 2012                  9
Social technologies allow everyone to communicate
          We are not the only communicators in the organization anymore




    “
Confidential
                Social technologies allow everyone to
                communicate           Corporate Communications, November 2012   10
What does this mean?
                                A switch in thinking on how we communicate



                     Before                                                                  Now




               Not visible for everyone                                                 Visible for everyone
                        Control                                                              No control
                      Top-down                                                      Bottom-up/side-to-side/top-down
                    One-to-many                                                            Many-to-many




Confidential                              Corporate Communications, November 2012                                     11
Audiences vs Communities


                  Audiences                                                  Communities

     Audiences can be created                            Communities must be developed


     Audiences are automated                             Communities are personal


     Audiences are disengaged                            Communities are engaged


     Audiences are Set it and Forget it                  Communities Are Partnerships


     Audiences operate independently                     Communities work together


Confidential                       Corporate Communications, November 2012                 12
What are the skills of a community manager
               Helpdesk   Troublemaker                              Coach


   Connects                                                                 Encourages
   people to                                                                sharing
   people


   Comedian                                                                  Drives
                                                                             conversations


   Teacher




Confidential              Corporate Communications, November 2012                            13
Today’s Agenda

                                From
               How it all
                             audiences to                              Q&A
                started
                             communities




Confidential                 Corporate Communications, November 2012         14
“ Questions?                                 ”




Confidential   Corporate Communications, November 2012
“          From Audiences to Communities
               A shift in how we think and approach communications




                                                                                          dennisagusi
                                                                                          in/dennisagusi
                                                                                          or
                                                                               dennis.agusi@philips.com
Confidential                         Corporate Communications, November 2012

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Philips Enterprise Social Network: From Audiences to Communities

  • 1. From Audiences to Communities Learnings from Philips Dennis Agusi Corporate Communications November 2012
  • 2. Today’s Agenda From How it all audiences to Q&A started communities Confidential Corporate Communications, November 2012 2
  • 3. A strong diversified industrial group leading in health and well-being Our mission: Improving people’s lives through meaningful innovation. Confidential Corporate Communications, November 2012 3
  • 4. Today’s Agenda From How it all audiences to Q&A started communities Confidential Corporate Communications, November 2012 4
  • 5. What is Connect Us? Collaboration made simple Connect Us = Enterprise Social Network Powered by Comparable with Confidential Corporate Communications, November 2012 5
  • 6. Today And here are we today! 39,646 members • Over 110,000 messages are posted • Over 170,000 comments are posted • Over 140,000 likes Confidential Corporate Communications, November 2012 6
  • 7. It’s about relationships, not technology Most companies approach But it’s really about creating it as a technology issue relationships to address gaps Confidential Corporate Communications, November 2012 7
  • 8. Today’s Agenda From How it all audiences to Q&A started communities Confidential Corporate Communications, November 2012 8
  • 9. From audiences to communities From focusing on audiences To focusing on communities Confidential Corporate Communications, November 2012 9
  • 10. Social technologies allow everyone to communicate We are not the only communicators in the organization anymore “ Confidential Social technologies allow everyone to communicate Corporate Communications, November 2012 10
  • 11. What does this mean? A switch in thinking on how we communicate Before Now Not visible for everyone Visible for everyone Control No control Top-down Bottom-up/side-to-side/top-down One-to-many Many-to-many Confidential Corporate Communications, November 2012 11
  • 12. Audiences vs Communities Audiences Communities Audiences can be created Communities must be developed Audiences are automated Communities are personal Audiences are disengaged Communities are engaged Audiences are Set it and Forget it Communities Are Partnerships Audiences operate independently Communities work together Confidential Corporate Communications, November 2012 12
  • 13. What are the skills of a community manager Helpdesk Troublemaker Coach Connects Encourages people to sharing people Comedian Drives conversations Teacher Confidential Corporate Communications, November 2012 13
  • 14. Today’s Agenda From How it all audiences to Q&A started communities Confidential Corporate Communications, November 2012 14
  • 15. “ Questions? ” Confidential Corporate Communications, November 2012
  • 16. From Audiences to Communities A shift in how we think and approach communications dennisagusi in/dennisagusi or dennis.agusi@philips.com Confidential Corporate Communications, November 2012